“I have to organize company meetings that align with our business strategies.  I like that Mike works with me to customize content that really connects with us.”

  - Corporate Meetings & Events Planner

A speaker who literally practices what he preaches.

Mike Wittenstein doesn’t just talk about amazing customer experiences.  He uniquely packages them for each of his own clients.

For Retail Leaders:

Mike is not your garden-variety speaker.  He is an experience.  He brings the concept of superior customer experience to life with creativity, empathy and spontaneity that keep audiences involved.  Through clever, real-world anecdotes, captivating life experiences and a quick, engaging wit, Mike fills the room with surprise, emotion and an affirmative nodding of heads.  His passionate style ignites a human chain reaction, moving audiences from passive listeners to active participants.

For Store Directors:

Mike helps people “see” both sides of the customer experience: as an employee serving customers, and as a customer experiencing that brand.  He cleverly illustrates the role each person plays in making customer experience great…or proving why it’s not so great.

For Meeting Professionals:

He has delivered more than 300 presentations and workshops, both in the United States and abroad.  And whether as a keynote speaker, moderator, presenter, or panel member, Mike has enthralled groups from 50 to 1,000.

Most importantly, Mike engages with his clients the way they want him to.  He fastidiously returns phone calls and emails.  He works from your agenda, not his.  And he engages collaboratively with you and your management to craft a customized presentation that not only mesmerizes an audience, but aligns with your business objectives and corporate mission.

So whether it’s a keynote address, breakout workshop or webinar, you can rest assured, Mike Wittenstein really does practice what he preaches.

Mike customizes every event for maximum effectiveness. If you don’t see a topic you like below, please let Mike know what’s on your mind. He will handle it for you—or refer you to someone in his network who will suit you best.

The Triple Bottom Line of Experience Design

How a great customer experience wows customers, engages employees, and profits shareholders

Front of House / Back of House

You can’t have a great customer experience without a great employee experience

Great Customer Service, But Lousy Customer Experience

Know the difference. Making the right changes in the right places makes all the difference

Your Story Is Your Business

Your customer’s experience is the birthplace of word-of-mouth and social media

The Customer Experience Begins With Customer Service

Customer Service is a great place to begin to transform the customer experience—and it doesn’t end there

Connecting Your Brand to Your Business

How customized Experience Design helps your bottom line as well as your front-line.

Experience Innovation

Establish an “Experience Incubator” to develop your first new experience design—then keep it fresh—forever        

 "We thought this presentation would only be about business, but Mike really got our creative juices flowing.  A lot of people left thinking differently.  It was very thought provoking — an intellectual and emotional experience."

Margo Geller, Principal, MarGO Geller & Associates, Inc.

"When Mike Wittenstein speaks, people listen.  I’ve booked hundreds of experts and he is one of the best communicators.  Mike is so passionate about customer experience as a way to transform businesses.  He speaks from the heart and from his frontline experience of expertly guiding clients through this process.  That’s why I keep inviting him back."

J. Patrick Haly, President, National Personnel Services