“Philosophically, I know how critical customer experience is, especially today. But I’m not sure my staff shares my belief. 
It’s frustrating because I haven’t been able to find a way to get them to understand and buy in.”

- Senior VP, Sales & Marketing

It’s hard to change course when the team is all heading in a different direction.

More than ever customers shop for - and stay with - brands with a better customer experience, whether it’s a B2C or B2B company.  

And you’ve been doing a lot of thinking lately, wondering if yours might not be up to par.  But how do you begin to manage meaningful change when not everyone in your company is on the same page?

Enter Mike Wittenstein.  

For Strategists:
Whether it’s leading you and your team in a customer experience planning exercise, facilitating a breakout session at your annual meeting, or moderating a webinar, Mike’s keen observational skills and articulate, respectful feedback will help educate, open minds and generate consensus.  

And that’s the first step toward constructing a Customer Experience that really resonates with the most critical audience…your customers.

For Project Sponsors:
Mike is renowned for his chameleon-like ability to understand and align with each client’s culture, whether yours is a large corporation or just a small start-up.  And he’s adept at working comfortably with all levels of an organization – from the CEO to a retail sales associate on the store floor. That is why clients rely on him to think way outside the box to uncover breakthrough solutions that are both easy to understand and easy to implement.

For Visionaries:
Mike will guide your team as they develop a Reason for Being™, a single, focused thought that captures your company’s brand essence.  It’s the core foundational statement that leads to a master blueprint for designing a superior customer experience, managing the organizational change (if needed) to implement it, and coordinating growth.

Whether you’ve already started on your own discovery process, or you’re just starting out and aren’t sure where to begin, Mike’s facilitated engagements can help with techniques, processes, and experience design and implementation tools to get your team thinking, talking and agreeing.
Mike may be a bit obsessive when it comes to customer experience, but after you’ve had him work with you and your team, you’re not likely to have that “I-wonder-if-everyone’s-on-the-same-page”) feeling again.

SERVICES: Facilitation is simply a co-created experience. Mike knows that ideas are better when they’re discovered; that inside every idea are dozens of even more valuable ones; and that design—not compromise—is the best way to chart your course forward.

Discussion
Mike can get you through the rough spots, build consensus, help prioritize options, and introduce Design Thinking to your organization. Design Thinking helps leaders and followers balance the analytics and methods preferred by mature companies with the intuitive and emotional insights that lead to breakthrough advances in experience design.

Ideation
f you need new ideas (lots of them) or if you need to extend, develop, or detail the ones you have, Mike can coach your teams to unprecedented levels of creativity. Really.

Workshop
Know the difference. Making the right changes in the right places makes all the difference. Mike customizes workshops for your team so that they ‘experience’ what’s expected—not just hear about it.

Second Opinion
Bullet proof concepts, avoid rookie errors, and learn how others may react to your ideas. Get an expert’s opinion on your ideas or their presentation before you ‘go public’ with them.


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TESTIMONIALS:    

"Mike is a masterful facilitator. He expertly guided us to find the true soul of our company—our “Reason for Being”. We created an emotional connection with our customers. In the last three years, we’ve doubled our staff and nearly tripled our revenues. I’m a raving fan and am always recommending Mike to others."
Evan Toporek, Chief Operating Officer, Alternative Apparel

"Mike is astute in his insights and brilliant at seeing what his clients may not see because they are too close to it. Mike will shake things up for your organization in a good way, in a way that delivers lasting results."
Michael Barrack, CEO, iPay Technologies