The state of Maryland utilized custom KIOSK equipment to automate high demand functions such as vehicle registration / license renewal and driver’s license testing.
ARINC’s SelfServ™ application is implemented on the MVA kiosk platform. Deployed options from this trusted DMV partner include:
Vehicle Emission Inspection Program (VEIP) Extension
Duplicate / Additional Registration
Driving Record Orders
Transaction Status Checks
Emergency Contact Data
Order a New Plate
Personalize a Plate
Order Substitute Plate Sticker
County Pride Sticker
Pay Ticket Flags
By initiating the steps to reduce the length of time spent at the MVA, the kiosks have impacted everything from customer wait time and satisfaction levels to staff productivity and daily cash flow:
1,560,000 automated transactions annually
85% reduction in transaction processing time using kiosks vs. the counter, reducing wait times from 20 minutes to just three 100% reduction with web-based option
MVA total annual revenues of $144 Million are received significantly quicker through the use of the kiosks therefore accelerating cash flow
Vast improvement in staff efficiency – MVA agents now focused on more complex service delivery
Consistently reliable equipment, monitored remotely for proactive maintenance
Both the kiosk and web-based self-service models provide virtually unlimited growth with a flat, predictable transaction fee as opposed to staff delivery at a much higher rate. KIOSK equipment can be placed and fully funded by ARINC for a nominal $3 – $5 per transaction fee, providing a simple alternative for States facing strict funding limitations.
Self-service delivery has become an integral part of long-term retail strategy. KIOSK has a full array of retail solutions that enhance revenue, loyalty, cost control, and enhance the customer experience.
Shrinking federal, state and local budgets have forced many government offices to develop automated solutions. KIOSK provides a host of self-service kiosks designed to cut costs, while increasing service levels.