The state of Maryland utilized custom KIOSK equipment to automate high demand functions such as vehicle registration / license renewal and driver’s license testing.

ARINC’s SelfServ™ application is implemented on the MVA kiosk platform.  Deployed options from this trusted DMV partner include:

• Registration Renewal
• Change-of-Address
• PIN Management
• Replacement Title
• Vehicle Emission Inspection Program (VEIP) Extension
• Duplicate / Additional Registration
• Driving Record Orders
• Transaction Status Checks
• Emergency Contact Data
• Order a New Plate
• Personalize a Plate
• Temporary Registration
• Order Substitute Plate Sticker
• County Pride Sticker
• Pay Ticket Flags

By initiating the steps to reduce the length of time spent at the MVA, the kiosks have impacted everything from customer wait time and satisfaction levels to staff productivity and daily cash flow:

• 1,560,000 automated transactions annually
• 85% reduction in transaction processing time using kiosks vs. the counter, reducing wait times from 20 minutes to just three 100% reduction with web-based option
• MVA total annual revenues of $144 Million are received significantly quicker through the use of the kiosks therefore accelerating cash flow
• Vast improvement in staff efficiency – MVA agents now focused on more complex service delivery
• Consistently reliable equipment, monitored remotely for proactive maintenance
• Both the kiosk and web-based self-service models provide virtually unlimited growth with a flat, predictable transaction fee as opposed to staff delivery at a much higher rate. KIOSK equipment can be placed and fully funded by ARINC for a nominal $3 – $5 per transaction fee, providing a simple alternative for States facing strict funding limitations.

To learn more, please visit KIOSK’s Government Solutions Page.