Fact -
80% of companies think they deliver a GREAT customer experience.
Unfortunately, only 8% of their customers AGREE.

Today, regardless of how much you spend to support it, your brand is still no better than how your customers experience it.

Yet memorable customer experience is one of the most taken-for-granted, business-building, loyalty-generating tools there are.  Companies blindly assume they’re doing everything right, while customers drift aimlessly from one forgettable brand to another, in search of a better experience and deeper brand relationship.

Mike Wittenstein is the authority on customer experience.  For more than 20 years he has been dedicated to helping companies design and engineer brand experiences that leave customers, employees, and shareholders raving.

So whether you’re a CEO looking for help orchestrating powerful experiences that earn steadfast customer loyalty, increase revenue, and create sustainable competitive advantage, or a Store Director or CMO looking for someone who can open eyes, inspire teams, show what to do–and how to do it—you’ve found the right person to help.

What Mike Can Help You Do:

• Identify the experience that can successfully differentiate your brand
• Pinpoint better experiences that can be delivered at lower cost
• Find out how your current customer experience really comes across
• Suggest improvements to the customer experience you have now
• Introduce influencers in your company to customer experience
• Discover ways to truly engage employees
• Learn how to leverage social media at the store level
• Brainstorm customer experience design and implementation ideas
• Break through stagnation points
• Create a customer experience innovation capability that keeps your experience fresh
• Sensitize members of your team to experience design
• Design/pilot new customer experiences