Customer loyalty membership programs on the rise, study says

Despite their growth and popularity, loyalty programs don't automatically pay off for businesses, however.

FEATURES


The ultimate retail disruptors: Shoppers are the new POS

Why do retail stores still have "cash registers"?

Learn why 'Fitting Rooms Matter'

'No buying decision is final until the try-on is complete!' says fitting room expert and Alert Tech CEO Marge Laney, who's on a one-woman mission to improve fitting rooms in retail apparel stores, in this excerpt from her new book, 'Fit Happens: Analog Buying in a Digital World.'

Hitting the bull's-eye will require more than moms in minivans

Can a retailer really target a customer segment and create loyalty in today's omnichannel retail marketplace?

Why you should take retail traffic indexes with a grain of salt

Why are there such discrepancies in these indexes ... and whom should you believe?

Retail of the future: Five insights from SXSW Interactive

In the case of retail tech, the biggest question wasn’t around the technology itself, but how to use it.

Starbucks suspends 'Race Together' campaign amid criticism

Hoping to encourage a dialogue around race-related issues, the Seattle-based coffee giant devised the now partially dismantled "Race Together" campaign where baristas write the slogan on Starbucks coffee cups, and engage select customers in a conversation on race.

Introducing the 2015 Retail Customer Experience Top 100

Our readers have ranked the top retailers in four categories, with one clear winner coming out on top.

Your employees are your brand

There is a direct tie to loyalty and retention between how companies treat their employees and how they treat their customers.

The two types of retail leaders

What did your employees personally focus on yesterday to accelerate sales growth? Does each employee know what his or her next level of performance is?

From stock options to oranges: Whole Foods Rewards is a natural for growth

Whole Foods is enjoying the fruits of its marketing labor these days, but its long-term success may rely more on its affinity for workers than affinity with shoppers.

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NEWS


Analytics firm Retail Next raises $125 million in new funding

Retail Next plans to use the money to expand its global operations in several markets across Europe, Asia and Latin America and will also look for suitable acquisitions in those markets.

Barclays expects huge gains in UK spending on mobile devices

Barclays said the influence of mobile on spending, however, is expected to more than double this figure from £18.4 billion to £112 billion over the same period.

Millennials aren't loyal to fashion brands, and almost half say that's not going to change

Recent study says 45 percent expect to abandon their current favorite within two years, while others cite innovation and uniqueness as factors that could increase loyalty.

Returns are key for retaining UK customers, according to new research

More than 83 percent of consumers would stay loyal to a retailer with an easier returns delivery service, but majority expect a free service and more convenience and choice.

Study finds that customers want to help brands succeed

According to InMoment, the strongest theme consumers expressed was their desire to be valued by the brands they support.

Fujitsu Australia piloting retail digital signage and mobile analytics with iSIGN

Toronto-based interactive mobile advertising solutions provider iSIGN Media Solutions Inc. and its Australian distributor and reseller, JEA Technologies, announced today that they are working with Fujitsu Australia, a provider of digital media solutions to retail, banking, transport and commercial industry segments in Australia and New Zealand.

South African digital signage firm launches retail analytics division

Moving Tactics Retail Analytics is a division focused on the gathering of data from brick-and-mortar retail environments through the use of a variety of technological and digital analytical tools to determine patterns and trends that can be used to make informed business decisions for retailers.

US retailers struggling to meet consumer expectations around mobile, in-store experience

Only 42 percent of shoppers found it easy to complete a purchase using a mobile device, and when asked which aspect of the shopping experience is most in need of an upgrade, 39 percent ranked the physical store first.

PetSmart and Amazon.com earn top customer experience ratings

PetSmart and Amazon.com deliver the best customer experience in the retail industry, according to the 2015 Temkin Experience Ratings, an annual ranking of companies based on a survey of 10,000 U.S. consumers.

Study says online shoppers want more flexibility

Online shoppers around the world want the ability to search and shop on multiple channels and devices, expect to see alternate delivery and payment options, and when it comes to shipping and returns, "free" is a driving factor to complete the sale.

Report says retailers didn't get much love on Valentine's Day

According to the report, traffic declined year-over-year due to harsh weather across much of the country, and storefront conversion was negatively impacted by a less promotional environment.

Four in 10 shoppers are using their mobile phones while shopping inside a store to compare prices

Market research firm GfK asked mobile phone users in 23 countries what activities they regularly do on their mobile phones while they are inside a store.

Data security, omnichannel initiatives top retail CIOs' priority lists

With recent high-profile data breaches and the growing need to deliver a unified and differentiated customer experience, retail CIOs agree that security and digital innovation are top priorities for 2015.

Americans planning to save, not splurge, with tax refunds this year

Consumers have a plan for how they will use their refunds: 39.1 percent will pay down debt and 25.1 percent plan to use it for daily expenses.

Retail customer satisfaction is down for the first time in four years

Online retail makes sole gain; supermarkets and drug stores lose ground.

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Shopping is about more than just buying things. It's a complex relationship between buyer and seller, one that impacts the shopper on a psychological level. Understanding the mental processes behind customer behavior will give you a better chance of successfully reaching those customers.