German retail sales see surprising drop, spur fears of recession

Retail sales in September dropped by 3.2 percent from August, the biggest drop since May 2007, which is spurring fears of a recession in Europe's leading economy, according to Reuters.

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Retail in 2015: The age of uncertainty

Results of a new survey show a disconnect between what customers say they want, and what retailers think they want.

Respect your customer's time by resolving complaints quickly

Statistics show that the average adult in the United States spends 364 minutes on the phone every year waiting, and hoping, to talk to someone who can correct their bad experience.

Nine common mistakes that can wreck your retail business

You can't always blame your company's hard times on the economy or the competition. Sometimes, it's a lack of focus on the fundamentals.

Don't let 'holiday creep' ruin your retail story

On the surface, holiday creep may not seem like a problem for retailers, but when you take a closer look, you can see how this phenomenon contributes to the erosion of brands.

A customer service lesson from Hy-Vee's social media team

You cannot stop your customers from talking about you on social media. Good or bad, they will tell the world of their experiences. Find a way to use it to your advantage.

When marketing to millennials, don't forget the basics

In planning for marketing to millennials at retail, there is still a commonality of experience that requires in-store merchandising not to lose sight of the fundamentals.

Macy's omnichannel strategy: Moving engagement as well as sweaters

Do bricks and mortar cost more than bytes and channels? For Macy's, the question may not matter as much as whether the two investments, combined, sell more sweaters, suits and shoes.

How mobile changes consumer behavior

When 82 percent of U.S. adults own smartphones, and 91 percent keep them with them at all times, a mobile strategy for retail becomes more important than ever.

Why you should solve customer problems, even when they're not your fault

Your store may not have created the problem, but it is still yours to solve.

Generation D and brand identity

A lot of companies across the globe are going to die over the next few years – not because of macroeconomic stress, but because there is an entire emerging generation of customers who hate doing business with them.

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NEWS


Digital disruption, emerging technologies to drive retail revenue in 2015

Omnichannel personalization specialist predicts sweeping changes for retail in the coming year.

Webinar on text analytics for retail data now available on demand

The webinar covers the basics of text analytics and offers some case studies on how retail brands can use the technology to mine the massive amounts of data they are collecting.

RetailNext adds new features to in-store analytics platform

According to the company, new features in this version include multiple video stream export, Micros XBR integration, Japanese-language support, security improvements and more.

Target announces plans for 2014 holiday season

In addition to free shipping on all online orders through Dec. 20, Target said it now has more than 65,000 items available for "buy online, pickup in-store." The retailer said 80 percent of online orders are currently being fulfilled within one hour.

Almost half of Americans are likely to avoid retailers affected by data breaches

This holiday season, almost half of Americans are likely to avoid shopping at stores that were affected by data breaches over the past year.

Showrooming dips, but 'webrooming' surges, according to survey

New research in 17 countries shows consumers combining online, in-person shopping for even low-value purchases.

American Eagle Outfitters says beacons are driving better sales

American Eagle customers received a message upon entering the store, offering a small incentive for visiting the fitting rooms. Resulting data showed the percentage of users who visited the fitting room area to try on clothes was more than double for those who received the messages vs. those who that didn’t.

Study says consumer satisfaction with supermarkets is very high

The research found that supermarkets continue to generate high satisfaction among their shoppers, scoring an average of 4.46 on a five-point scale, where five is highest.

September spending shows slight retreat from August

Following a summer in which spending growth hit several year-long highs, September spending slowed slightly when compared to August numbers.

Online holiday shopping to be more influenced by social media this year

Survey results show 36 percent of shoppers intend to buy gifts via their mobile device, up 29 percent from last year, and 49 percent will make purchases based on a social referral.

September retail sales fall short

Traffic decreased substantially compared to last year and last month. However, healthier economic conditions and less government disruption led to significant improvements in duration and bounce rate compared to last year.

ICSC predicts 4 percent rise in holiday retail revenue

Positive economic signals point to a stronger holiday shopping season as the International Council of Shopping Centers (ICSC) forecasts a 4.0 percent increase in sales during the November-December holiday shopping period, the strongest gain in three years. Total holiday shopping...

Survey says U.S. consumers plan to spend more this holiday season

Holiday gift purchases expected to average $718; Consumer enthusiasm for Black Friday shopping hits eight-year peak.

Study says shoppers are abandoning mobile shopping carts due to poor customer care

New research from Contact Solutions shows that consumers have high expectations for retail care when shopping via mobile device, and if those expectations aren’t met, they’ll abandon the experience entirely.

Moment.me launches tool for real-time aggregation of place-based social content

According to the company, business owners can simply input an address or the name of their establishment and Moment.me will aggregate all the content that has been posted from or about the place into an embeddable feed.

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Shopping is about more than just buying things. It's a complex relationship between buyer and seller, one that impacts the shopper on a psychological level. Understanding the mental processes behind customer behavior will give you a better chance of successfully reaching those customers.