Many customers report being frustrated by self-service technology; is human interaction still the key to getting customer service right?
Neiman Marcus app users can now snap an image of fashion items and instantly be provided with all close matching products currently available.
#RetailFightsEbola campaign works to deliver critically needed supplies for distribution through NGO partners in Liberia that have helped reduce new cases by up to 90 percent in some hotspot areas.
The partnership is meant to provide Chinese Gilt members a better shopping experience, enabling them to pay through their existing Alipay accounts directly on the Gilt website.
Omnichannel personalization specialist predicts sweeping changes for retail in the coming year.
Chains say providing memorable, sustained experiences for the customer is critical to driving loyalty.
Motion-triggered content adds to customer experience at 30,000-square-foot warehouse store.
The brand is striving to connect with shoppers via their smartphones by offering exclusive and interactive content as well as an out-of-hours opportunity to enrich their luxury shopping experience.
Company's product enables leading retailers and brands to reach consumers with highly relevant content and offers delivered to their smartphones while they shop in participating retail locations nationwide.
A new study from OrderDynamics reveals that retailers are offering the wrong delivery and inventory services across channels.
Shoppers can now reserve new looks straight off the fashion runway with an assist from pre-order platform Luevo.
Company updated mobile app to give consumers the ability to track sales from their favorite brands and merchants.
The Digital Screenmedia Association will host its next DSA Symposium — featuring executives from PepsiCo-Frito Lay, Dave & Buster's, Top Golf and Fleishman-Hillard among its speakers — on September 22 and 23 at the Dallas Arboretum and Botanical Garden.
On June 12, Retail Customer Experience will present the free webinar, "Case Study: Control Labor Costs with Latest Cloud Technology." In this webinar, Norma Prisock, HR Director at Texas Book Company, will share how her organization has replaced manual and...
Based on a study of 10,000 U.S consumers, USAA's banking business took the top spot in the 2014 Temkin Customer Service Ratings, which rates 233 companies across 19 industries. Amazon.com tied with USAA's insurance business for second place in the...