The newly launched Interactive Customer Experience Association will host its first annual ICX Summit in Chicago on June 29-30, 2015.
J. Crew, Nike, Marshall’s and TJ Maxx, Walmart, Home Depot, Whole Foods, Amazon.com, Costco, and Dick’s all captured engagement leadership positions in a challenging retail environment where consumer expectations have increased nearly 23 percent over 2014, according to the Brand Keys 2015 Customer Loyalty Engagement Index.
Cloud-based software provider Moki has announced that Belly, which it says is the country's largest customer loyalty network and marketing solution, has selected Moki's Total Control to manage, secure and analyze 11,500 customer-facing digital signage kiosk tablets that power Belly's loyalty program in more than 10,000 businesses worldwide.
The study also revealed that Foot Locker is consumers' favorite shoe retailer, followed by Skechers, Nike, DSW and Famous Footwear.
Chain's Paytronix-powered Refreshing Rewards program should hit 1 million registered customers in first seven months.
Additionally, France's Galeries Lafayette will be named International Retailer of the Year with Executive Chairman Philippe Houzé accepting the award on behalf of the company.
Japanese department store chain PARCO last month opened its new store in Fukuoka, Japan, deploying digital signage throughout the store as part of its ICT strategy.
Survey underscores retail's disconnects: Three quarters of online retailers promote irrelevant products, while others fail to build customer relationships that drive repeat purchases.
Many customers report being frustrated by self-service technology; is human interaction still the key to getting customer service right?
Neiman Marcus app users can now snap an image of fashion items and instantly be provided with all close matching products currently available.
#RetailFightsEbola campaign works to deliver critically needed supplies for distribution through NGO partners in Liberia that have helped reduce new cases by up to 90 percent in some hotspot areas.
The partnership is meant to provide Chinese Gilt members a better shopping experience, enabling them to pay through their existing Alipay accounts directly on the Gilt website.
Omnichannel personalization specialist predicts sweeping changes for retail in the coming year.
Chains say providing memorable, sustained experiences for the customer is critical to driving loyalty.
Motion-triggered content adds to customer experience at 30,000-square-foot warehouse store.