Whole Foods chiefs: We're sorry we overcharged customers

Whole Foods apologizing for over chargiing incidents, vows to beef up training.

FEATURES


3 ways to prep for the ban on trans fats

Food retailers can prepare for the ban by taking a few necessary steps.

Restaurant taps mobile tech to boost consumer experience, save money and hone marketing

Tablets and a business intelligence service is helping a restaurant chain to not only foster more efficient customer point of sales it’s helping gleam valuable data to drive greater engagement.

Top customer experience tech honored at ICXSummit15

The ICX Association earlier this week handed out its 2015 Excellence Awards to 14 winners in the categories of digital signage, kiosk and self-service and mobile, as applied across many vertical markets.

ICXSummit: How to bring 'social proof' into your brick-and-mortar locations

Brick-and-mortar retailers and restaurants must find ways to bring “social proof” to their stores and technology may be the way to do it.

Interactive customer experience technology has to surprise and delight

Customers expect a personalized experience that surprises and delights them, and most will trade bits of information about themselves if they receive something in return.

Retailers facing 'egg-ceptional' customer dilemma

Retail foodservice faces a big customer experience hurdle due to the shortage of eggs thanks to an Avian flu outbreak.

Why cost cutting strategies require putting the customer first

Retailers, like every business niche, are continually striving to save money while making more money, and if you’ve been reading the national business headlines, you may have noticed a new trend that seems to be taking root.

Are you 'CONNECTING' with your customers?

The CONNECT 2015 Mobile Innovation Summit will teach restaurant operators and retailers how to provide customers with mobile connections to help build a loyal fan base.

Interactive customer experience technology has to provide value

Consumers with a natural sense of curiosity want to engage with technology, says Eric Vazquez, project manager for Encore Event technologies, but will the technology provide value to the consumer and if so, in what form and to what end?

Boosting sales on hot summer days requires cool customer engagement approaches

As school days wind down, and beach trips and vacations ramp up, enticing consumers into stores gets a bit more challenging, especially once the shopping mania of Father’s Day in late June comes and goes.

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NEWS


Webinar to focus on customer traffic, conversion insight

Traffic and conversion data can be priceless if a retailer understands how to use it to drive sales, engage with shoppers and boost marketing. An expert will offer insight on how to do just that in our free webinar.

Online grocery shopping gaining in popularity among consumers

More consumers are jumping online to buy groceries these day, with a 29 percent increase in total online grocery shopping in the past year.

Chik-fil-A scores tops with fast food consumers

Think you know what fast food joint is most popular with American consumers? If you guessed Chick-fil-A you get the prize.

Women’s clothing retailer lululemon recalling elastic draw cords

Lululemon, which sells high-end women’s clothing, is being directed by the Consumer Product Safety Commission to replace the elastic drawstring used in over 300,000 tops due to potential eye and face injuries.

Alibaba going mobile to reach consumers no matter where they're shopping

A new shopping and dining service, called Koubei, promises to speed up online retail delivery services for China’s biggest ecommerce player.

Instacart expands personal delivery into Miami communities

Grocery patrons in northeast Miami-Dade county will now have another food shopping option given Instacart expanding its delivery operations, according to a Miami Herald report.

Pepper robot boasts record sales, may be the retail assistant of the future

Retail assistant of the future flies off sales shelves

Amazon revamps rating process to make reviews more valuable

The world’s biggest etailer hopes to make product reviews more valuable, and more trustworthy, for consumers by revamping and re-weighing actual reviews.

'Living Services' promises to radically change retailer-consumer interaction

There’s a tsunami of change coming toward the retail business environment and interaction with the customer that may turn today’s approaches and strategies in completely new directions, impacting everything from store design to communication with consumers.

Virginia greeting card kiosks provide customized cards

People in Virginia can create their own personalized greeting cards via kiosks developed by startup Card Isle.

What is experiential purchasing?

There are numerous definitions of experiential purchasing, according to The NPD Group's recent report Experiential Purchasing and the New Retail.

The missing piece: Visual engagement technology

Nearly three-quarters of customer service professionals lack the tools they need to deliver an optimal customer experience, according to a recent study.

Austin hired to be CBX's thought leader in experiential retail

Andy Austin, the thought leader who directed the customer experience at AT&T’s high-touch retail stores nationwide, will head CBX’s Experience Technology Group.

Report: Consumers will use subscription-based services if easy, affordable

Consumer study reveals top subscription services and how super subscriber shoppers select Internet, cable, mobile phone, streaming, grocery and other services.

Walmart releases position statement on farm animal welfare

Walmart, and its membership-model outlet Sam's Club, recently released a statement lining out its position on farm animal welfare.

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It is no longer enough to merely sell products and services - today, successful businesses engage their customers on both intellectual and emotional levels. Learn how digital signage can accomplish both goals, while invigorating the bottom line.