Digital disruption, emerging technologies to drive retail revenue in 2015

Omnichannel personalization specialist predicts sweeping changes for retail in the coming year.

FEATURES


Augmented reality for retail, in plain English

Augmented reality oozes potential for retailers, with devices that do not restrict the user's sight solely to computer-generated imagery.

The real secrets to creating a memorable customer experience

Research points to a strong return on investment for creating positive and memorable customer experiences.

CONNECT Summit to delve into the evolving impact of mobile

Nikki Baird, Jack Philbin among the keynote speakers for the inaugural executive event.

Kimpton Karma brings big data full-circle

The boutique hotel chain, long known for delivering personalized experiences, has reincarnated its loyalty program, InTouch, to one that better reflects the kinds of relationships it strives for with its guests.

Five ways tablets can transform retail experience

"Tablets have been touted as "reinventing" and "revolutionizing" retail. Retailers and consumer-facing businesses have been testing the use of tablets to gain operational and marketing advantages, and they like the results. Here are some ways retailers are getting big impact out of small screens."

How data design can take the pain out of purchases

Owning new things is supposed to give us pleasure, but the process of acquiring them can come with pressure.

Five steps for staging a successful pop-up shop

Many pop-up shops are thrown together at the last minute, and often, it shows.

Ten questions every retailer must ask in order to survive

It's not what you know ... it's what you don't know that could be hurting your business.

Why big data is big news for retailers

Unlike ever before, brands can build up a truly accurate picture of their individual customers, as well as overall demographics.

From retail palace to zombie mall: How efficiency killed the department store

About 20 percent of the 2,000 largest U.S. malls were failing in 2008, and by 2012, only 1,513 remained.

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NEWS


Express, Red Lion Hotels champion individualized customer experience in hospitality and retail

Chains say providing memorable, sustained experiences for the customer is critical to driving loyalty.

Costume co makes retail store a funhouse with digital signage

Motion-triggered content adds to customer experience at 30,000-square-foot warehouse store.

Ralph Lauren takes over Harrods displays using mobile proximity tech

The brand is striving to connect with shoppers via their smartphones by offering exclusive and interactive content as well as an out-of-hours opportunity to enrich their luxury shopping experience.

Swirl intros ad exchange for mobile marketing

Company's product enables leading retailers and brands to reach consumers with highly relevant content and offers delivered to their smartphones while they shop in participating retail locations nationwide.

Retailers falling short of consumers' omnichannel expectations

A new study from OrderDynamics reveals that retailers are offering the wrong delivery and inventory services across channels.

New platform lets fashion mavens shop straight from the runway

Shoppers can now reserve new looks straight off the fashion runway with an assist from pre-order platform Luevo.

ShopSavvy gives consumers expanded retailer tracking

Company updated mobile app to give consumers the ability to track sales from their favorite brands and merchants.

Digital Screenmedia Association hosting omnichannel digital consumer engagement symposium

The Digital Screenmedia Association will host its next DSA Symposium — featuring executives from PepsiCo-Frito Lay, Dave & Buster's, Top Golf and Fleishman-Hillard among its speakers — on September 22 and 23 at the Dallas Arboretum and Botanical Garden.

Webinar to discuss workforce management

On June 12, Retail Customer Experience will present the free webinar, "Case Study: Control Labor Costs with Latest Cloud Technology." In this webinar, Norma Prisock, HR Director at Texas Book Company, will share how her organization has replaced manual and...

USAA, Amazon.com top annual customer service ratings by Temkin Group

Based on a study of 10,000 U.S consumers, USAA's banking business took the top spot in the 2014 Temkin Customer Service Ratings, which rates 233 companies across 19 industries. Amazon.com tied with USAA's insurance business for second place in the...

Samsung installing 'Entertainment Experience areas' in 500 Best Buy stores

Samsung recently announced a new retail initiative at select Best Buy stores, aimed at working with the electronics retailer's goal of providing customers access to new technology, particularly the new UHD TVs. The new Samsung Entertainment Experience areas at Best...

Home Depot announces hurricane preparedness clinics

The Home Depot has announced its second annual Hurricane Preparedness Workshops, a single-day effort to prepare residents in storm prone regions for the upcoming hurricane season. On Saturday, May 31, in preparation for the first day of hurricane season, The...

CXPA announces Customer Experience Innovation award winners

The Customer Experience Professionals Association (CXPA), an international non-profit organization created to guide and enhance the growing professional field of customer experience management, has announced the winners of its 2014 CX Innovation Awards: Akbank T.A.S., Cisco, National Car Rental, the...

IBM unveils portfolio of cloud-based engagement tools

IBM today announced "IBM ExperienceOne," a new integrated portfolio of cloud-based and on premise offerings that it says will help clients quickly deliver deeper, more valuable customer engagements by bringing together marketing, sales and service practices. According to IBM’s recent...

Verizon expands customer experience program

Medallia, a provider of customer experience management (CEM) solutions, announced it has signed an agreement with Verizon Communications to unify customer feedback across Verizon's wireline, wireless and enterprise business units. According to the companies, Medallia enables companies to capture customer...

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It is no longer enough to merely sell products and services - today, successful businesses engage their customers on both intellectual and emotional levels. Learn how digital signage can accomplish both goals, while invigorating the bottom line.