Research points to a strong return on investment for creating positive and memorable customer experiences.
Nikki Baird, Jack Philbin among the keynote speakers for the inaugural executive event.
The boutique hotel chain, long known for delivering personalized experiences, has reincarnated its loyalty program, InTouch, to one that better reflects the kinds of relationships it strives for with its guests.
"Tablets have been touted as "reinventing" and "revolutionizing" retail. Retailers and consumer-facing businesses have been testing the use of tablets to gain operational and marketing advantages, and they like the results. Here are some ways retailers are getting big impact out of small screens."
Owning new things is supposed to give us pleasure, but the process of acquiring them can come with pressure.
Many pop-up shops are thrown together at the last minute, and often, it shows.
It's not what you know ... it's what you don't know that could be hurting your business.
Unlike ever before, brands can build up a truly accurate picture of their individual customers, as well as overall demographics.
About 20 percent of the 2,000 largest U.S. malls were failing in 2008, and by 2012, only 1,513 remained.
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Most Americans now own a smartphone and are using them to shop and eat out.
A new study from OrderDynamics reveals that retailers are offering the wrong delivery and inventory services across channels.
Shoppers can now reserve new looks straight off the fashion runway with an assist from pre-order platform Luevo.
Company updated mobile app to give consumers the ability to track sales from their favorite brands and merchants.
The Digital Screenmedia Association will host its next DSA Symposium — featuring executives from PepsiCo-Frito Lay, Dave & Buster's, Top Golf and Fleishman-Hillard among its speakers — on September 22 and 23 at the Dallas Arboretum and Botanical Garden.
On June 12, Retail Customer Experience will present the free webinar, "Case Study: Control Labor Costs with Latest Cloud Technology." In this webinar, Norma Prisock, HR Director at Texas Book Company, will share how her organization has replaced manual and...
Based on a study of 10,000 U.S consumers, USAA's banking business took the top spot in the 2014 Temkin Customer Service Ratings, which rates 233 companies across 19 industries. Amazon.com tied with USAA's insurance business for second place in the...
Samsung recently announced a new retail initiative at select Best Buy stores, aimed at working with the electronics retailer's goal of providing customers access to new technology, particularly the new UHD TVs. The new Samsung Entertainment Experience areas at Best...
The Home Depot has announced its second annual Hurricane Preparedness Workshops, a single-day effort to prepare residents in storm prone regions for the upcoming hurricane season. On Saturday, May 31, in preparation for the first day of hurricane season, The...
The Customer Experience Professionals Association (CXPA), an international non-profit organization created to guide and enhance the growing professional field of customer experience management, has announced the winners of its 2014 CX Innovation Awards: Akbank T.A.S., Cisco, National Car Rental, the...
IBM today announced "IBM ExperienceOne," a new integrated portfolio of cloud-based and on premise offerings that it says will help clients quickly deliver deeper, more valuable customer engagements by bringing together marketing, sales and service practices. According to IBM’s recent...
Medallia, a provider of customer experience management (CEM) solutions, announced it has signed an agreement with Verizon Communications to unify customer feedback across Verizon's wireline, wireless and enterprise business units. According to the companies, Medallia enables companies to capture customer...
Artisan cheese maker Castello announced it is opening a pop-up store today in New York City's SoHo neighborhood.
The National Retail Federation issued the statements below from President and CEO Matthew Shay and Chief Economist Jack Kleinhenz in response to the April jobs report released today. NRF calculated that retail employment increased 28,000 in April from March and 241,000 year-over-year.
Revel Systems, a provider of iPad POS solutions, has announced a new hardware and software product bundle aimed at providing technology features for the visually impaired. The inherent touchscreen features of iPad POS terminals are without tactile qualities, making them not fully accessible and independently usable by the visually impaired.
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Tech companies and national retailers have approached Starbucks about whether the coffee giant would consider licensing or white-labeling its successful mobile application, CEO Howard Schultz revealed yesterday during the company's earnings call. Schultz reiterated the consideration this morning on CNBC....