Amazon most intimate brand, reveals new research

When it comes to brand intimacy Amazon is leading the pack.


Live webinar: How millennials disrupt shopping and the new world of connected shopping

Retail Customer Experience is hosting a free one-hour webinar focusing on the shifting marketing, merchandising and brand strategies in the quest to attract the millennial consumer

The birds and the bees of customer experience design

Meeting customer expectations has changed, forever. Meantime, corporate initiatives can take a long time to implement and poorly executed inititives can really challenge the return on investment.

Walmart inventory cuts – 5 ways to make room for the best shoppers

Walmart’s recent attempt to reduce shelf stock has vendors concerned, but the greater consideration should be applied to shoppers. Walmart may be doing so, as it appears to be relying more heavily on greater amounts of reliable data. Here, a closer look at how data can help

Video: Why, how data drives Dickey's BBQ

Dickey's BBQ CEO Roland Dickey Jr., discusses his three-prong approach to the guest experience and the chain's use of technology.

4 questions retailers must answer to drive the ultimate customer experience

Retailers face an increasingly competitive marketplace, buffeted continually by the need to evolve and adopt the newest technologies introduced to the market.

Email beats out social network tools in consumer communications

Retailers are more responsive and quicker to answer consumer inquiries via email and the varying degrees of communication response time reflects a big chasm for the retail-shopper relationship, reveals a new study.

Consumers are rapidly blurring lines and changing channels

Future success requires going boldly where no one has gone before.

Keeping customers happy with loyalty kiosks

We've all heard the many sayings about the importance of satisfying customers by providing optimal customer service. One key way to keep customers satisfied is to offer a loyalty program.

Successful brand leaders share advice, tips and industry insight

Restaurant operators and successful business leaders offer up perspectives about what it takes to be a success and remain a successful venture.

Navigating the crossover: Fast casualization of the restaurant industry

Switching into fast casual dining requires more than getting food to the table quicker. It demands new strategies from menu decisions to customer experience elements.

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E. coli outbreak traced to Costco chicken salad

So far 19 people in seven states have been infected with five being hospitalized.

Live webinar targets location-based marketing for retail segment

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for retailers when it comes to digital advertising Using real-time location data connects real-world behavior — like the places consumers visit and...

Same-day delivery matters more to young shoppers than older consumers

The younger shopping set is much more interested in same-day delivery than the senior set and such a retail strategy could pay off given the focus on serving the millennial this holiday shopping season.

Tennessee tops in Black Friday consumer enthusiasm, shopper assaults

Retailers in Tennessee, Arkansas and Alabama are most likely shoring up storefront security more than competitors in New York, California and Florida given those three states are the top three in terms of Black Friday fighting incidents.

Lululemon takes a community, concierge approach to lure in shoppers

Lululemon Athletica is aiming to lure in shoppers, and keep them browsing longer in its retail space and taking a few new approaches to making that happen.

Walmart revamps Cyber Monday into Cyber Sunday

The world's biggest retailer jump starts the online shopping day of the year one day earlier and is offering quadruple the number of sales items.

Denver airport parking facility parks digital signage in executive lounge

Flyte Systems is making travel out of Denver International Airport easier thanks to its FlyteBoard digital signage display at ParkDIA, Denver's newest near-airport parking company, the company announced.

Retail infusion taking flight at SFO airport concourse

The customer experience will be very different for airport travelers taking flight from United Airlines T3 concourse thanks to more dining, retail and amenities.

Amazon Prime delivering food from LA restaurants

LA-based restaurants either have a new partner or new competitor now that has expanded Prime Now, the company's one-hour delivery service, to include delivery from local restaurants.

Robot aims to help retailers keep a tally on product, inventory

Robotic system can help track inventory, avoid out-of-stock scenarios and product price tag validation.

Target holiday sweater message not a jolly one for some shoppers

Target not pulling sweater off rack despite some negative shopper feedback.

ICX Association director keynote speaker at InfoComm Connections

Scott Slucher, dxecutive director of the ICX Association, will moderate a keynote session, titled "5 KPIs for successful interactive digital deployments."

Walgreens first to integrate rewards into Apple Pay

Walgreens has more than 85 million active Balance Rewards members.

Target aims to revamp food supply chain strategy, store closures loom as well

Target, facing pressures from online and brick-and-mortar competitors, is shuttering over a dozen failing stores and aims to revamp its food-supply chain strategy.

Walmart: We’re going to make shopping easier than ever

Retailer expects a huge wave of mobile devices hitting its online store this season.

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It is no longer enough to merely sell products and services - today, successful businesses engage their customers on both intellectual and emotional levels. Learn how digital signage can accomplish both goals, while invigorating the bottom line.