Kiosks in Retail 101

Self-service kiosks increasingly are becoming a fixture of the retail landscape. As they become more popular, the devices are changing the way retailers serve their customers.

Type: Special Report

Sponsor: LogMeIn, Inc.


LIVE WEBINAR: Balancing Sales Tax Compliance with Customer Experience

Date:Tue, Jul 21, 2015, Time:02:00 PM EDT, Duration:1 hour | Setting up and verifying tax-exempt status manually at the point of sale creates delays and frustration among customers. Failing to handle these documents properly can increase audit-risk and result in costly fines.

Type: Webinar

Sponsor: Avalara


It's All About the Customer Experience

Great experiences keep customers coming back time and time again. Give your customers a “wow” experience and they will tell their friends and colleagues and share on social media.

Type: White Paper

Sponsor: Interactive Customer Experience Summit (ICX Summit)


Fitting Room of the Future

Developments in retail technology are offering the potential to boost sales with targeted add-ons.

Type: White Paper

Sponsor: media mea LLC


Prepaid + Payment Kiosks = The Perfect Fit

Bill payment kiosks provide a boost for the launch of prepaid programs.

Type: Case Study

Sponsor: U.S. Payments


mPOS 101

What merchants need to know about mobile point-of-sale technology.

Type: Guide

Sponsor: Mobile Payments Today


2015 Retail Customer Experience Top 100

Consumers weigh in on the top brands in four categories, including overall customer experience.

Type: Special Report

Sponsor: Sutherland Global Services Inc.


Digital Signage as Part of a Seamless Customer Experience

Digital displays can serve as the glue that holds an omnichannel experience together.

Type: White Paper

Sponsor: Hewlett-Packard Company


Why Realtors Need Interactive Displays

New residential construction is on the rise, and interactive touchscreens can serve as a great tool to match buyers with their dream homes.

Type: White Paper

Sponsor: Horizon Display


Creating Immersive In-Store Experiences with Directional Audio

Combining directional audio with digital signage offers an entirely new dimension to customer engagement.

Type: White Paper

Sponsor: HyperSound, Turtle Beach Corporation


Interactive Touchscreens Give Marketers an Edge

Touchscreen displays can offer a superior product demo and make it come alive.

Type: White Paper

Sponsor: Horizon Display


Projectors in Digital Signage

In this guide, sponsored by NEC Display systems, we'll look at the technology behind projection, the scenarios in which projection may be the right choice and some of the best practices to ensure successful deployments.

Type: Guide

Sponsor: NEC Display Solutions


RFP for Interactive Experiences: Why You Didn't Win the Contract

So your company invested a significant amount of time in preparing a project bid but didn't win the contract. Here is food for thought for next time.

Type: White Paper

Sponsor: Horizon Display


Fighting Showrooming with Digital Technology

Supplementing the physical channel with the digital one can offer retailers an advantage over online-only stores.

Type: White Paper

Sponsor: Scala, Inc.


Retail Digital Signage: Form, Fit and Function

An effective strategy can maximize the benefits of digital signage in retail.

Type: White Paper

Sponsor: NEC Display Solutions


The Future of Interactive Digital Marketing is Here with Windows 8

With commercial-level applications available on Windows 8, marketers can deliver new levels of consumer engagement through interactive marketing.

Type: White Paper

Sponsor: Horizon Display


Video Walls Go Mainstream

Simpler technology and lower costs are making video walls a much easier puzzle to put together.

Type: White Paper

Sponsor: Hewlett-Packard Company


Digital Display Technology: An Introduction to Digital Signage

Digital signage is a viable and effective communications tool, but companies taking the first step in signage deployment will be much more successful on the playing field if they understand the basics of what digital media is and how it operates. Learn the basics of digital signage and how to make it most effective.

Type: Guide

Sponsor: LG Electronics USA, Inc.


Multitouch Integration Transforms the Digital World

Although the idea of manipulating content on a digital screen with touch has become widespread, we’ve only scratched the surface of what can be accomplished.

Type: White Paper

Sponsor: Horizon Display


Maximizing Retail Sales by Moving Toward an Omni-Channel Strategy

Now, more than ever, retailers need to make the in-store experience as easy and engaging as shopping from the couch.

Type: White Paper

Sponsor: Hewlett-Packard Company


2012 Retail Customer Experience Top 100

Once again, our team of retail experts sat down to identify the hundreds of trends, technologies, brands, strategies and people that are having an impact on retail. They then assigned them numerical votes based on their influence and impact on customer experience, and the results can be found in this free 47-page report.

Type: Special Report

Sponsor: RetailCustomerExperience


Epic Retail Fails of 2011 [Infographic]

It’s been a rough couple of years for retail, but it’s been especially bad for some. Here are seven particularly startling “retail fails” from the past year. Which ones did we miss?

Type: Infographic

Sponsor: RetailCustomerExperience


Leveraging Engagement Technology for the Holiday Season

Learn four touchpoints to provide an exceptional customer experience.

Type: White Paper

Sponsor: Hewlett-Packard Company


Reshaping the Shopping Experience with Technology Convergence

Customers are increasingly demanding an interactive shopping experience. Learn how to blend a variety of channels into a digital convergence that will keep customers coming back.

Type: White Paper

Sponsor: Hewlett-Packard Company


2011 Retail Customer Experience Top 100

Discover the companies, issues and trend that are impacting retail in 2011.

Type: Guide

Sponsor: RetailCustomerExperience


Webinar: The Customer Engagement Convergence

How mobile, digital signage and social media converge to create active touchpoints and connections with customers. See how screenmedia technologies can create a sustainable dialogue with your target demographic to lead them down the path to purchase or toward your own ROI.

Type: Webinar

Sponsor: ComQi, Inc.


Small-Screen Displays in a Retail Environment

As digital signage evolves, more retailers are using the technology to make an impact. Small screens can be an inexpensive way to influence customers at the point of purchase.

Type: White Paper

Sponsor: Industrial Image, Inc.


Top 100 Retail Movers & Shakers: 2010

Discover the companies, people, issues and trends that are shaping the future of retail. Are you on the list?

Type: Guide

Sponsor: RetailCustomerExperience


CARE Media's Video Segments Educate Patients, Enhance Relationships

Informational videos in the waiting rooms of doctors offices both keep patients entertained and provide valuable information. But maintaining a network of DVDs or VHS tapes can be time-consuming for staff and not allow for flexibility in content. CARE Media...

Type: Case Study

Sponsor: ComQi, Inc.


Meridian Kiosks, Bloom make grocery shopping a Breeze

Meridian Kiosks helped Bloom launch its innovative Breeze Info Station, creating an all-in-one kiosk loaded with value for customers and branded with Bloom's vision of service and quality.

Type: Case Study

Sponsor: Meridian


3 Critical Ways to Boost Customer Satisfaction in an Omnichannel World

Smart retailers understand that customer satisfaction and customer loyalty go hand-in-hand. But understanding customer expectations and exceeding them are two distinctly different propositions. Download our Playbook to join other savvy retailers who have embraced the omnichannel movement to create better customer experiences.

Type: White Paper

Sponsor: InMoment


LIVE WEBINAR: 3 Ways to Get the Most out of your Traffic & Conversion Program

Date: July 16, 2015 | Time: 2.00 PM EDT If you’re already tracking traffic and conversion in your stores, this webinar is a must-see. If you haven’t implemented traffic counters but are considering it, the insights from this webinar will save you time, money and pain.

Type: Webinar

Sponsor: HeadCount Corporation


How to Increase Customer Engagement with Digital Signage

Digital Signage enables businesses of all sizes to communicate and engage with customers more effectively.

Type: Infographic

Sponsor: SignStix


The Idea Book for Retailers

View a collection of top products and solutions to help you maximize impulse sales and customer satisfaction in the most critical of retail processes—the checkout line.

Type: Presentation

Sponsor: Lavi Industries


Best Practices to Optimize Efficiency and Improve the Customer Experience

This slideshow presentation offers top practices and compares technologies that can help you better manage your queue. You’ll discover how companies across industries – from transportation to retail to amusement parks – are using intelligent queue management and learn how to build a business case for your own adoption of technology.

Type: Presentation

Sponsor: Lavi Industries


Using Queue Analytics Technology to Improve the Customer Experience

Learn everything you need to know about queue management technology and best practices for achieving your efficiency and customer experience goals.

Type: White Paper

Sponsor: Lavi Industries


9000M2 SERIES MODULAR DIGITAL MATRIX MIXER AND MIXER/AMPLIFIERS

The TOA 9000M2 Series Digital Matrix Mixer/Amplifiers redefines the conventional mixer/amplifier category by combining a modular matrix mixer, digital signal processor (DSP) and amplifiers in a compact, two rack space package.

Type: Brochure

Sponsor: TOA Electronics, Inc.


Infographic: The CMO's Guide to Customer Facing Devices

The future of retail lies in bridging this digital and physical divide. Customer Facing Devices create relevant and contextual Digital Interactions to elevate customer experience at physical locations. Come with us as we outline the need, popular use cases and value of Customer Facing Devices.

Type: Infographic

Sponsor: Moki


The Retail Customer Evolution

For those who think online and mobile shopping are leading to the demise of physical retail stores, think again. 75% of purchases are still being made in-store.

Type: White Paper

Sponsor: Time Trade Systems Inc.


Engaged Employees Provide the Best Customer Experience

Retailers who adopt an approach that engages employees across all channels will have a key competitive advantage. Customers want engaged employees who will provide a seamless and positive shopping experience. In the following pages, you’ll learn the Allen approach to enhance employee engagement.

Type: White Paper

Sponsor: AllenComm


Livewire Digital | HSBC Bermuda Case Study

H. M. Customs authority was seeking a solution that would not only speed up the procedure of moving returning travelers through the declarations process but also eliminate errors inherent in the current manual method of calculating duty taxes.

Type: Case Study

Sponsor: Livewire Digital


Livewire Digital | Foxwoods Casino Case Study

The Casino’s Promotions group engaged Livewire to update their hardware to a more modern design while adding new functionality for patrons of their very popular Wampum Rewards Program.

Type: Case Study

Sponsor: Livewire Digital


Livewire | Aces Oasis Case Study

The founder of Golfing Solutions had an idea to create a new unique way for golfers to enjoy the friendly competition of matching their skills against fellow golfers. Other companies had created systems for golf courses that would allow golfers to try their skill at obtaining a hole-in-one. Golfing Solutions wanted to expand on that concept.

Type: Case Study

Sponsor: Livewire Digital


Six Flags Standardizes on Ultra-reliable Comqi Engage to Deliver Targeted Guest Messaging and Promotions

Six Flags runs a media network of screens at its parks that reach guests in ride queues and high traffic areas, using ComQi’s EnGage content management platform. The park operator is now in the process of getting all of its concession menu systems on EnGage.

Type: Case Study

Sponsor: ComQi, Inc.


eBook: Socialize Your Customer Experience in 3 Steps

These days consumers are in charge. Consumers who have a great experience to share, or perhaps a bone to pick, don't even have the wait to get home to voice an opinion. Instead, they reach into their pockets for a smartphone to tweet, poke, or blog away at a moment's notice.

Type: White Paper

Sponsor: InMoment


eBook: Retail is Ripe for Advocacy

When customers want help with making a retail purchase, they turn to their peers via online reviews and social media to find a trusted recommendation. In this ebook, we take a look at why it’s critical for retail companies to implement a VoC program converts those customers into advocates.

Type: White Paper

Sponsor: InMoment


Case Study: Customer Wisdom Guides Growth at Total Wine & More

Total Wine & More is the nation’s largest independent retailer of fine wine. Committed to being the price leader in every market in which it operates, Total Wine & More operates over 100 stores in 16 states—and is on pace to open ten or more stores a year.

Type: Case Study

Sponsor: InMoment


Why Implement A Voc Program?

With rare exceptions, companies no longer have the luxury of competing on price alone. Today, the great differentiator is the customer experience (CX).

Type: White Paper

Sponsor: InMoment


2015 Customer Experience Trends Report

In November 2014, InMoment launched a survey to consumers and brands alike. In it, we asked them to rank six developing customer experience (CX) trends in order of importance.

Type: White Paper

Sponsor: InMoment


Empathy Map: Using Empathy to Better Understand Your Customers

Take the customer stories you collect to the next level by creating an empathy map, which combines key stakeholders and decision makers in your company to discuss how your brand experience can better meet your guests' wants, needs and expectations.

Type: White Paper

Sponsor: InMoment



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