Digital Signage as Part of a Seamless Customer Experience

Digital displays can serve as the glue that holds an omnichannel experience together.

Type: White Paper

Sponsor: Hewlett-Packard Company


Creating Immersive In-Store Experiences with Directional Audio

Combining directional audio with digital signage offers an entirely new dimension to customer engagement.

Type: White Paper

Sponsor: HyperSound, Turtle Beach Corporation


How Automated Retail Can Increase Profits and Improve the Customer Experience

Traditional retailers are facing challenges from a hose of new channels, and it's critical for them to adapt to survive.

Type: White Paper

Sponsor: Signifi Solutions


The Business Case for Automated Retail Kiosks

Automated retail kiosks can expand your presence beyond online and brick-and-mortar retailing while offering a host of branding opportunities.

Type: White Paper

Sponsor: Signifi Solutions


Projectors in Digital Signage

In this guide, sponsored by NEC Display systems, we'll look at the technology behind projection, the scenarios in which projection may be the right choice and some of the best practices to ensure successful deployments.

Type: Guide

Sponsor: NEC Display Solutions


Webinar: How to truly make a difference with your customer experience measurement program

Who are the retail and restaurant customer experience leaders? And how can companies leverage their customer experience measurement programs to close the gap and drive bottom line results?

Type: Webinar

Sponsor: Maritz Research


Fighting Showrooming with Digital Technology

Supplementing the physical channel with the digital one can offer retailers an advantage over online-only stores.

Type: White Paper

Sponsor: Scala, Inc.


Retail Digital Signage: Form, Fit and Function

An effective strategy can maximize the benefits of digital signage in retail.

Type: White Paper

Sponsor: NEC Display Solutions


Maximizing Retail Sales by Moving Toward an Omni-Channel Strategy

Now, more than ever, retailers need to make the in-store experience as easy and engaging as shopping from the couch.

Type: White Paper

Sponsor: Hewlett-Packard Company


Epic Retail Fails of 2011 [Infographic]

It’s been a rough couple of years for retail, but it’s been especially bad for some. Here are seven particularly startling “retail fails” from the past year. Which ones did we miss?

Type: Infographic

Sponsor: RetailCustomerExperience


Top 100 Retail Movers & Shakers: 2010

Discover the companies, people, issues and trends that are shaping the future of retail. Are you on the list?

Type: Guide

Sponsor: RetailCustomerExperience


Four Strategies for Kiosk Application Design

For a successful kiosk deployment, it's important that the application design be intuitive and easy to use. A kiosk application that is too complicated or inconsistent will drive customers away. Learn four common mistakes deployers make in kiosk application design and how to avoid them.

Type: White Paper

Sponsor: Olea Kiosks Inc.


Meridian Kiosks, Bloom make grocery shopping a Breeze

Meridian Kiosks helped Bloom launch its innovative Breeze Info Station, creating an all-in-one kiosk loaded with value for customers and branded with Bloom's vision of service and quality.

Type: Case Study

Sponsor: meridian


2014 Bond Holiday Study

Holiday gift budgets are up this year with consumers stretching their dollars even further, this represents tremendous potential for brands to strengthen customer bonds and build brand loyalty. Happy Holiday Selling!

Type: Infographic

Sponsor: Bond Brand Loyalty


2009 Called. It Wants Its Text Analytics Back.

Customer comments are more important than ratings, scores, trends, and key drivers. This truth is apparent once we remember that data-heavy surveys began as an imperfect stand-in for real customer dialog.

Type: White Paper

Sponsor: InMoment


A Good Business Should Blame Its Tools

As our world advances and develops, technology is becoming a great dierentiator. Sure, technology’s only as good as the people who use it, but having the best tools in the business doesn’t hurt either.

Type: Infographic

Sponsor: InMoment


Understanding the Customer Conversation

A veritable tsunami of data is flooding retailers from a constantly growing pool of sources. The pervasive use of consumer touchpoints such as social and mobile, as well as the emergence of new touchpoints like wearable, is creating a rising tide of information for retailers to manage.

Type: White Paper

Sponsor: InMoment


Why the Customer is Always #1 - The ROI of Customer Experience

How can I even begin to explain to you the benefits of implementing an omni-channel strategy towards your business? The benefits are infinite and once you implement the process, the benefits also become cyclical-moving at their own momentum.

Type: Special Report

Sponsor: Pickn'Tell


InMoment Weapons Catalog

We mostly deal with these weapons on computer screens, but we’ve seen them take on all sorts of forms. However you decide to use them, our arsenal of VoC weapons give you a fighting chance in the apocalyptic, zombie-infested world of online reviews.

Type: White Paper

Sponsor: InMoment


Maximizing the Value of Retail Audio

Retailers have long faced many challenges when implementing audio in their in-store messaging campaigns. This white paper summarizes those challenges and discusses how the emerging technology of directional audio can surmount them, helping retailers gain maximum value from omnichannel commercial environments.

Type: White Paper

Sponsor: HyperSound, Turtle Beach Corporation


How to Profit from ATMs: A Guide for Retailers and Restaurateurs

This report provides an in-depth guide for retailers, restaurateurs and other businesses that are considering installing ATMs on their premises.

Type: Guide

Sponsor: Elan Financial Services


Deliver the Ultimate Personalized Shopping Experience

Download this white paper to learn the basics of indoor locationing technologies and how they can enable you to treat your shoppers to whole new level of personalized service.

Type: White Paper

Sponsor: Motorola Solutions


The 5 Must Haves for any Omni-Channel

Why is omni-channel so important for retailers. Five main reasons why retailers should invest in omni-channel marketing strategies. Learn more about the 5 must haves for any omni-channel retailer.

Type: Infographic

Sponsor: Pickn'Tell


Desires: Here's what your customers really want

Do your retail capabilities really live up to your customer's expectations? Think again. Stop playing catch-up and integrate an omni-channel strategy NOW.

Type: Infographic

Sponsor: Pickn'Tell


Social Shopping: How to capitalize on this growing trend

How do you as a retailer capitalize on this social shopping trend when your customers’ shopping decisions continue to be influenced outside of your own channels? Take Conrol!

Type: White Paper

Sponsor: Pickn'Tell


Quantifying the Commitment to Your Customer Centricity

Truly customer-centric organizations seek out the technology that best allows them to listen to their customers—both individually and in aggregate.

Type: Infographic

Sponsor: InMoment


Loyalty Modeling: Mapping the Customer Experience

All brands deliver something. Smart brands work to deliver an exceptional customer experience at every customer touchpoint. Other brands usually succeed only in delivering a wide range of satisfaction to their customers. It’s up to you to decide what kind of brand you’re going to be.

Type: White Paper

Sponsor: InMoment


FourKeys of Customer-Centric Organizations

Some brands get away with taking a casual approach to their customer experience. But, unless you’re one of those imaginary organizations, you’re probably not getting away with anything.

Type: White Paper

Sponsor: InMoment


The Loyalty Report 2014 - Bond Brand Loyalty

Loyalty is changing - it is not just a program, but rather a powerful sentiment and a desired outcome.

Type: White Paper

Sponsor: Bond Brand Loyalty


The Importance of Social CRM for your Retail Business

CRM is a system an process which manages all aspects of a client's relationship with a seller, in our case, a retailer. Learn more about the importance of Social CRM for your retail business with this infographic.

Type: Infographic

Sponsor: Pickn'Tell


Big and Small Data

Now is the time to organize this rich data and break it into smaller data, allowing you to better understand it, resulting in benefits such as improved engagement with your customers. You can utilize the mass of information in a useful way, enabling you to make more accurate decisions during all steps of the retailing process.

Type: White Paper

Sponsor: Pickn'Tell


Using Tablets to Transform Retail Experience

Tablets have been touted as "reinventing" and "revolutionizing" retail. Retailers and consumer-facing businesses have been testing the use of tablets to gain operational and marketing advantages. Download Frank Mayer's white paper to learn more about how to use Tablets to Transform Retail Experience.

Type: White Paper

Sponsor: Frank Mayer and Associates, Inc.


Mobile Surveys & Reporting: Mobile Optimization For Managers On The Move

As the numbers above indicate, mobile device technology continues to advance and be adopted by people all over the world. The result is an empowered consumer phenomenon, which enables customers to shop online, compare brands and prices, read reviews and feedback, and share customer experiences via social media channels.

Type: White Paper

Sponsor: InMoment


Location Engagement Doesn’t Come from Reading Reports: How to engage location managers to deliver great customer experiences

A cloud of economic uncertainty continues to hang over many consumers. They understand the challenges of the current economic climate and are changing how they behave as a result.

Type: White Paper

Sponsor: InMoment


How To Keep Fraud Far From Your Customer Experience Data

You may be surprised to learn that customers and competitors aren’t the only threat to good customer experience data. When it comes to collecting valid customer feedback, your own employees have considerable influence, as well. Fortunately, that just means the power to control your data lies within your organization.

Type: White Paper

Sponsor: InMoment


Putting The Customer At The Center Of Employee Engagement

If you hold a management position today, then employee engagement is important to you. It’s a challenging subject—difficult to nail down, tricky to influence—but well worth the effort.

Type: White Paper

Sponsor: InMoment


Why Implement A Voc Program?

With rare exceptions, companies no longer have the luxury of competing on price alone. Today, the great differentiator is the customer experience (CX).

Type: White Paper

Sponsor: InMoment


In-Store Digital Media Helps Verizon Wireless Connect with Customers

Mobile technology is a dynamic business. Customers are passionate about their phones and need to know they’re getting the right products and service plan to t their lifestyles. Because the product lines change frequently, Verizon Wireless needs to educate customers and provide a pleasant and efficient customer service experience.

Type: White Paper

Sponsor: Reflect Systems


GameStop TV and Interactive Systems Power Customer Experience to the Next Level

Reflect worked with GameStop to deploy and test a digital media pilot program in the stores. The goals were to evaluate content strategy and shopper engagement. After strong initial results, GameStop was ready to plan a system-wide solution.

Type: White Paper

Sponsor: Reflect Systems


What every business leader needs to know about true loyalty.

true loyalty, a strategic concept developed by Maritz, shatters traditional approaches to loyalty, and proves that loyalty is built and sustained by optimizing the value exchange between the customer and the brand at every stage in the customer’s lifecycle. According...

Type: White Paper

Sponsor: Bond Brand Loyalty


Insider tips to building next-generation consumer loyalty solutions

Maritz Loyalty Marketing is now Bond Brand Loyalty.

Type: White Paper

Sponsor: Bond Brand Loyalty


Selecting the Right Mobile Device for Your Retail Store

This white paper will reveal why enterprise class devices are the clear winner by examining all three device options, their differences and how those differences impact performance, productivity and cost.

Type: White Paper

Sponsor: Motorola Solutions


The 2013 Maritz Loyalty Report

The US is a highly developed loyalty market – considering the average number of programs per member, the of consumers who participate in programs, and the number of programs operating in this market. In the US market, not unlike in...

Type: Special Report

Sponsor: Bond Brand Loyalty


SpotShop - 'Self-Serve' Shopping has arrived

Signifi is redefining the shopping experience with the launch of Spotshop's - next generation, automated retail outlets.

Type: Fact Sheet

Sponsor: Signifi Solutions


SpotShop - Next Generation Automated Retail Outlet

SpotShop - Empowering retailers with the right technology to capture today's well informed customers.

Type: Fact Sheet

Sponsor: Signifi Solutions


Webinar: Caching in on the Customer Experience

Retailers are fully aware that success lies in their ability to deliver an exceptional customer experience across all digital channels. This new, connected strategy pins retailers in a challenging corner, requiring synchronization across every store function, from tablets to kiosks to digital signage.

Type: Webinar

Sponsor: Stratacache


Gamer by Signifi

A self-service solution that improves the process of selling games at retail. The Gamer joins the line-up of next-generation automated stores designed, developed and manufactured by Signifi.

Type: Brochure

Sponsor: Signifi Solutions


Mobile Payment Strategies and Utility Companies

TIO Networks recently surveyed a number of their Utility and Service Companies to understand their thoughts on and plans for launching a mobile bill payment application.

Type: White Paper

Sponsor: TIO Networks Corp.


5 Steps to Personalizing the In-Store Experience

Facing fierce competition and high operating expenses, today’s retailers must develop new strategies for attracting consumers and building brand recognition. Frank Mayer and Retail TouchPoint's white paper 5 Steps to Personalizing the In-Store Experience.

Type: White Paper

Sponsor: Frank Mayer and Associates, Inc.


Visiting Burger King in Germany Becomes a Multimedia Experience

BURGER KING Deutschland has equipped its restaurants with plasma displays and interconnected its individual restaurants via a communications network. With its very own TV channel, the King Channel, and a digital menu board, BURGER KING(R) has not only made its...

Type: Case Study

Sponsor: Scala, Inc.



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