U-Vend, Ingram Micro team up on self-serve retail platform

Self-serve kiosks being launched in Canada will provide consumers a new channel for buying cell phones and phone accessories.

FEATURES


Blue Bell kicks off product restocking following recall

Blue Bell Ice Cream is kicking off a five-phase product deployment today and getting its product back on shelves in Texas and Alabama.

Restaurant to customers: Just pay what you think the meal is worth

What better experience can a diner have than tallying up their own meal tab?

Target deploys beacon technology to boost customer experience

Using the Target iPhone app, customers can get insight on sales and special deals during pilot program.

Witness: The crumbling tenents of quality customer experience

Was it a social experiment? No clue, but it clearly wasn't a warm fuzzy consumer interaction.

Dear Amazon: Reneging on Prime does not make for a good customer experience

When you sign up and pay for an annual service the only update or change should be one that benefits the subscriber. Otherwise it's pretty much called a gyp by those over 40.

Engaging the millennial shopper: It's not easy but it can be done

Getting millennials on board as loyal customers isn't just about tweeting, posting and sharing the latest products on Instagram.

Lululemon brews unique approach for luring male shoppers

Lululemon obviously believes the way to building a bigger male consumer base is all about crafting the right beer.

6 dos and don’ts of successful loyalty programs

Loyalty programs are a standard form of marketing by retailers these days, whether they’re done digitally or via old-fashioned punch cards. All programs are not created equally, however, which is why it’s important for retailers to ensure they are getting the most out of loyalty programs.

App-less mobile tool strives to engage shoppers, boost traffic and sales

Web platform offers up engagement opportunity as well as data analytics capability.

Amazon debuts push-button service to make re-stocking super easy

Convenience is at the core of mega online retailer's re-order service.

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NEWS


Young shoppers want lowest price, seniors seek retailers who treat them nice

Price matters to the youngest of shoppers, but service quality matters to the older consumer.

RadioShack gift card court battle nears resolution with $40M settlement

Defunct retailer agrees to plan to refund a good number of consumers holding valueless cards.

Amazon debuts daily delivery service in its own backyard

One-hour service via Prime Now is $7.99, two-hour delivery is free.

Walgreens taps healthcare provider to run new clinics, boost customer communication capabilities

Walgreens takes outsourcing approach to boost medical clinic patient engagement.

Amazon opening yet another Texas fulfillment center

E-commerce giant already employs more than 3,500 in the state.

Consumers love the personal touch in email marketing

Taking time to customize that email strategy can pay off for retailers.

Macy, Bloomies expand same-day delivery markets

Macy’s and Bloomingdale’s delivering same-day delivery to nine more market locations.

Lowe's goes small in the Big Apple, new store format designed for city dwellers

Lowe's is going small and tapping interactive technology to make its first New York city store as customer friendly and engaging as possible.

Compass Group adopts Five Freedoms for animal welfare

Compass Group joins Wal-Mart and General Mills in embracing Five Freedom’s procurement practices.

Fashion brand taps analytics to drive customer experience to higher level

Apparel merchant Marine Layer signs with RetailNext to gain customer insight.

Consumer apps are a must-have for the food retail business, reveals new research

Grocery apps for shoppers are a great way to enhance customer interaction and spur consumer loyalty.

TripAdvisor app integration expands customer engagement capability

The new TripAdvisor integration is the latest addition to Enplug’s app portfolio geared toward boosting customer interaction via social networks

Free webinar offers insight on Which Wich CRM strategy

The live webinar will provide a rare opportunity to learn about customer relationship management from the business enterprise and gain unique insight on options and strategy.

Children's deaths ignite massive Ikea dresser recall

Reports of children killed last year is prompting the Swedish furniture seller to provide consumers with wall-mount kits to stop dressers from flipping over on children.

Google mobile buy button move is all about helping consumers, retailers

Search giant Google not only wants its users to find what they need but buy what they need without leaving its website.

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