App-less mobile tool strives to engage shoppers, boost traffic and sales

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Web platform offers up engagement opportunity as well as data analytics capability.

FEATURES


Amazon debuts push-button service to make re-stocking super easy

Convenience is at the core of mega online retailer's re-order service.

Back to School: Shoppers will make more trips, spend more and seek out the best price

Survey reveals traditional items being replaced on shopping lists, and students are even buying their own supplies these days.

Amazon earnings reveal big sales, accomplishments across business lines

Amazon had a good second quarter, and leaders said it proved once again the retailer’s motto of great prices, shopping convenience and putting the customer first is reaping big rewards.

The clash of a crying toddler and the customer dining experience

Sometimes ensuring a good customer experience requires taking a deep breath and strategy.

How to avoid potential handcuffs lurking in the credit card transaction

Plastic holders can make purchases easier, faster, and usually in greater quantities than they would if they were paying with paper. This makes transacting credit cards for sales a necessary evil.

Amazon bested Black Friday in Prime Day sales event

Amazon’s Prime Day sales promotion was already beating the mega online retailer’s 2014 Black Friday order rate by late afternoon Wednesday, with eight hours remaining in the deal event.

Wal-Mart aims to beat Amazon with big sale, shipping incentive

Just one week after Amazon announced a big retail sales push with its ‘Prime Day’ event happening Wednesday, mega competitor Wal-Mart announces its response: an online sale that promises to beat Amazon.

Back to School: 8 tips for enhancing mobile customer experience

In Part 2 of our Back-to-School series, an expert offers tips on enticing the mobile shopper and ensuring the mobile retail experience is rewarding for the consumer.

A customer experience can have a shelf life of forever so make it good

Just as a great experience can boost business, a horrid customer experience can hurt the bottom line. What message would you send in the latter situation?

Back to School: Not too early to start planning as new trends factor into strategy

In this first part of a 10-part series on back-to-school retail strategies experts offer up insight on new trends and why you need to start planning for the school shopping season right now.

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NEWS


Consumer apps are a must-have for the food retail business, reveals new research

Grocery apps for shoppers are a great way to enhance customer interaction and spur consumer loyalty.

TripAdvisor app integration expands customer engagement capability

The new TripAdvisor integration is the latest addition to Enplug’s app portfolio geared toward boosting customer interaction via social networks

Free webinar offers insight on Which Wich CRM strategy

The live webinar will provide a rare opportunity to learn about customer relationship management from the business enterprise and gain unique insight on options and strategy.

Children's deaths ignite massive Ikea dresser recall

Reports of children killed last year is prompting the Swedish furniture seller to provide consumers with wall-mount kits to stop dressers from flipping over on children.

Google mobile buy button move is all about helping consumers, retailers

Search giant Google not only wants its users to find what they need but buy what they need without leaving its website.

Amazon expands handyman service to 15 metro areas

Amazon Home Services is expanding nationwide in terms of providers and services, as it begins moving into 15 metro areas including Atlanta, Boston, Miami and San Diego.

LIVE Webinar: Managing customer relationships– what Which Wich learned on its search for the perfect CRM

Free webinar offers insight from sandwich chain Which Wich regarding implementing a successful customer relationship management strategy.

Wells Fargo & Company veteran tapped to lead new client experience division

Chris Calvert and her team are focused on boosting customer service across the insurance business.

Airport shoppers enjoying new interactive retail experience

Travelers at San Francisco International airport are now tapping interactive screens if looking to buy headphones or a cold healthy drink.

Wegmans Food Markets debuts meal plan for the busy family

Wegmans nutritionist Kirby Branciforte said the guide will help families with fast, healthy eating during the summer.

Dysfunctional consumers require most attention as they can hurt revenue big time

Every retailer knows to pay attention and reward the loyal, happy consumer but they also need to pay close attention to the irate, angry shopper.

Webinar download available: Tips for ensuring retail business continuity

A retail store chain IT leader offers insight on how he's ensuring Internet connectivity and why he went with a wireless technology approach.

Men are from Mars, women from Venus in the retail shopping environment

When it comes to retail shopping men and women have very distinct behaviors, both in the brick and mortar environment and online, and retailers need to tune marketing and merchandising approaches to meet the varied needs.

Amazon celebrating big anniversary in prime fashion

It's been 20 years since Amazon.com opened its doors and the e-tailer is using the big occasion to promote its top-tier membership service and one of its latest Prime consumer services.

Whole Foods chiefs: We're sorry we overcharged customers

Whole Foods apologizes for overcharging incidents, vows to beef up training.

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Nothing is more memorable than good customer service – except, perhaps for poor customer service. Learn how to motivate and empower your staff to make your customers feel every bit as important as they are.