Instant, actionable video intelligence from Envysion contributes to two percent improvement in bottom line across KFC stores in six months, claims the company.
More than 83 percent of consumers would stay loyal to a retailer with an easier returns delivery service, but majority expect a free service and more convenience and choice.
PetSmart and Amazon.com deliver the best customer experience in the retail industry, according to the 2015 Temkin Experience Ratings, an annual ranking of companies based on a survey of 10,000 U.S. consumers.
Chain's Paytronix-powered Refreshing Rewards program should hit 1 million registered customers in first seven months.
Many customers report being frustrated by self-service technology; is human interaction still the key to getting customer service right?
By the end of the year, Deliv says it will offer its same-day delivery service in 30 malls across its eight markets.
Walmart bracing for competition at least as bad as last year's holiday season, when heavy discounting depressed earnings across the retail industry.
Omnichannel personalization specialist predicts sweeping changes for retail in the coming year.
Company's product enables leading retailers and brands to reach consumers with highly relevant content and offers delivered to their smartphones while they shop in participating retail locations nationwide.
AboutLocal lets small retailers listen to and engage with their customers in real time across hundreds of disparate online channels.
A new study from OrderDynamics reveals that retailers are offering the wrong delivery and inventory services across channels.
NoshList has added reservations and scheduling features to its app, to help businesses further manage their daily wait lists. The Reservations feature has been added to the company's iPad, Android and web platforms. It can be used to make reservations...
Experticity, a platform for building and rewarding expertise in sales associates, has been chosen by footwear retailer Lucchese to elevate associates' expertise on the brand's rich history and craftsmanship. According to the companies, Experticity will create a gamified experience on...
On June 12, Retail Customer Experience will present the free webinar, "Case Study: Control Labor Costs with Latest Cloud Technology." In this webinar, Norma Prisock, HR Director at Texas Book Company, will share how her organization has replaced manual and...
Based on a study of 10,000 U.S consumers, USAA's banking business took the top spot in the 2014 Temkin Customer Service Ratings, which rates 233 companies across 19 industries. Amazon.com tied with USAA's insurance business for second place in the...