Like most brilliant ideas, the premise is simple, but the results are excellent. It not only resolves the customer's complaint and restores confidence in the company but also makes the customer feel like part of the team.
Our readers have ranked the top retailers in four categories, with one clear winner coming out on top.
There is a direct tie to loyalty and retention between how companies treat their employees and how they treat their customers.
Your customers want you to know this: "Value my time and you value me." It's part of delivering amazing service.
When most people think of Barcelona, the first features that come to mind are its unusual architecture, rich history and Catalan cuisine. But the area is also home to a burgeoning class of "citi-sumers" who are fueling a vibrant and innovative retail resurgence.
If you aren't investing in customer service, you're omitting the most influential piece of your brand's story.
The faster employees apply what they learn, and receive additional feedback, the faster they learn the skill and benefit from it.
There are several ways the retail customer experience is actually becoming smaller, and it seems to be a good thing for sales and customers.
Customer service doesn't have to be terrible to drive shoppers away. Indifference and lukewarm attitudes are bad enough.
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The first time there is an issue with a retail employee, it needs to be addressed. If it happens again, you have a problem with the employee. If it continues to happen, you're the problem.
PetSmart and Amazon.com deliver the best customer experience in the retail industry, according to the 2015 Temkin Experience Ratings, an annual ranking of companies based on a survey of 10,000 U.S. consumers.
Chain's Paytronix-powered Refreshing Rewards program should hit 1 million registered customers in first seven months.
Many customers report being frustrated by self-service technology; is human interaction still the key to getting customer service right?
By the end of the year, Deliv says it will offer its same-day delivery service in 30 malls across its eight markets.
Walmart bracing for competition at least as bad as last year's holiday season, when heavy discounting depressed earnings across the retail industry.
Omnichannel personalization specialist predicts sweeping changes for retail in the coming year.
Company's product enables leading retailers and brands to reach consumers with highly relevant content and offers delivered to their smartphones while they shop in participating retail locations nationwide.
AboutLocal lets small retailers listen to and engage with their customers in real time across hundreds of disparate online channels.
A new study from OrderDynamics reveals that retailers are offering the wrong delivery and inventory services across channels.
NoshList has added reservations and scheduling features to its app, to help businesses further manage their daily wait lists. The Reservations feature has been added to the company's iPad, Android and web platforms. It can be used to make reservations...
Experticity, a platform for building and rewarding expertise in sales associates, has been chosen by footwear retailer Lucchese to elevate associates' expertise on the brand's rich history and craftsmanship. According to the companies, Experticity will create a gamified experience on...
On June 12, Retail Customer Experience will present the free webinar, "Case Study: Control Labor Costs with Latest Cloud Technology." In this webinar, Norma Prisock, HR Director at Texas Book Company, will share how her organization has replaced manual and...
Based on a study of 10,000 U.S consumers, USAA's banking business took the top spot in the 2014 Temkin Customer Service Ratings, which rates 233 companies across 19 industries. Amazon.com tied with USAA's insurance business for second place in the...
The Customer Experience Professionals Association (CXPA), an international non-profit organization created to guide and enhance the growing professional field of customer experience management, has announced the winners of its 2014 CX Innovation Awards: Akbank T.A.S., Cisco, National Car Rental, the...
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CFI Group, a customer satisfaction measurement and analytics firm, announced it has been awarded Patent No. 8,666,515.