It's All About the Customer Experience

Great experiences keep customers coming back time and time again. Give your customers a “wow” experience and they will tell their friends and colleagues and share on social media.

Type: White Paper

Sponsor: Interactive Customer Experience Summit (ICX Summit)


mPOS 101

What merchants need to know about mobile point-of-sale technology.

Type: Guide

Sponsor: Mobile Payments Today


2015 Retail Customer Experience Top 100

Consumers weigh in on the top brands in four categories, including overall customer experience.

Type: Special Report

Sponsor: Sutherland Global Services Inc.


Epic Retail Fails of 2011 [Infographic]

It’s been a rough couple of years for retail, but it’s been especially bad for some. Here are seven particularly startling “retail fails” from the past year. Which ones did we miss?

Type: Infographic

Sponsor: RetailCustomerExperience


Billpay Kiosks Enhance Supermarket Customer Service

After trying a variety of solutions, Oklahoma's Homeland Stores found success with billpay kiosks from U.S. Payments.

Type: Case Study

Sponsor: U.S. Payments


Benefits of Bill-Payment Kiosks for Customers

With a self-service application to pay bills, a service provider can save money, boost payment rates and create a better customer experience.

Type: Special Report

Sponsor: U.S. Payments


3 Critical Ways to Boost Customer Satisfaction in an Omnichannel World

Smart retailers understand that customer satisfaction and customer loyalty go hand-in-hand. But understanding customer expectations and exceeding them are two distinctly different propositions. Download our Playbook to join other savvy retailers who have embraced the omnichannel movement to create better customer experiences.

Type: White Paper

Sponsor: InMoment


The Retail Customer Evolution

For those who think online and mobile shopping are leading to the demise of physical retail stores, think again. 75% of purchases are still being made in-store.

Type: White Paper

Sponsor: Time Trade Systems Inc.


Engaged Employees Provide the Best Customer Experience

Retailers who adopt an approach that engages employees across all channels will have a key competitive advantage. Customers want engaged employees who will provide a seamless and positive shopping experience. In the following pages, you’ll learn the Allen approach to enhance employee engagement.

Type: White Paper

Sponsor: AllenComm


The New Brand Landscape: How Consumer Education Creates Competitive Advantages

Industry research proves that consumer education can generate much higher ROI than traditional ad-based marketing alone. However, many companies aren’t taking advantage of well documented best practices. Drawing on 30 years of learning design expertise, Allen offers insights on how the best companies are using consumer education to gain advantages.

Type: White Paper

Sponsor: AllenComm


Designing Your Corporate Identity

Establishing your brand has never been more important. With so much competition in today’s global market, you need to put your best foot forward if you plan to stand out from the crowd. Capturing the attention of your audience means crafting a brand with personality and staying power, through thoughtful creation of your corporate identity.

Type: White Paper

Sponsor: Mood Media


Case Study: Mood+Thomas Pink

As Thomas Pink expanded its brand globally, with stores in major cities in Europe, the Middle East, Asia and the United States, they partnered with Mood to develop a unique and exclusive soundtrack, creating a consistent brand experience for customers visiting any location around the world.

Type: Case Study

Sponsor: Mood Media


Case Study: Mood+The Pantry

To support their efforts to create a consistent, positive experience and communicate with customers at the point of purchase, The Pantry was interested in identifying an in-store solutions partner who could deliver top-tier solutions and provide a responsive level of service to locations in both rural and urban areas throughout the Southeast.

Type: Case Study

Sponsor: Mood Media


Case Study: Mood+The North Face

Mood partnered with The North Face to produce a cohesive, branded music experience across for North Face retail outlets nationwide.

Type: Case Study

Sponsor: Mood Media


Understanding the Customer Conversation

A veritable tsunami of data is flooding retailers from a constantly growing pool of sources. The pervasive use of consumer touchpoints such as social and mobile, as well as the emergence of new touchpoints like wearable, is creating a rising tide of information for retailers to manage.

Type: White Paper

Sponsor: InMoment


The Loyalty Report 2014 - Bond Brand Loyalty

Loyalty is changing - it is not just a program, but rather a powerful sentiment and a desired outcome.

Type: White Paper

Sponsor: Bond Brand Loyalty


What every business leader needs to know about true loyalty.

true loyalty, a strategic concept developed by Maritz, shatters traditional approaches to loyalty, and proves that loyalty is built and sustained by optimizing the value exchange between the customer and the brand at every stage in the customer’s lifecycle.

Type: White Paper

Sponsor: Bond Brand Loyalty


Webinar: Caching in on the Customer Experience

Retailers are fully aware that success lies in their ability to deliver an exceptional customer experience across all digital channels. This new, connected strategy pins retailers in a challenging corner, requiring synchronization across every store function, from tablets to kiosks to digital signage.

Type: Webinar

Sponsor: Stratacache


Mobile Payment Strategies and Utility Companies

TIO Networks recently surveyed a number of their Utility and Service Companies to understand their thoughts on and plans for launching a mobile bill payment application.

Type: White Paper

Sponsor: TIO Networks Corp.


Visiting Burger King in Germany Becomes a Multimedia Experience

BURGER KING Deutschland has equipped its restaurants with plasma displays and interconnected its individual restaurants via a communications network. With its very own TV channel, the King Channel, and a digital menu board, BURGER KING(R) has not only made its...

Type: Case Study

Sponsor: Scala, Inc.


Electronic Queuing Solutions | BUYER’S GUIDE

The following Lavi Industries matrix is designed to help you assess your options when it comes to electronic queuing systems. The table features an overview of key features and accessories for single-line and multiple-line call forward queuing systems and virtual queuing systems.

Type: Fact Sheet

Sponsor: Lavi Industries


In-Queue Merchandising - Transform your Retail Checkout Line

Transform the waiting-line experience. Merchandising in the queue can transform wasted, idle space into profit-generating, customer satisfying space.

Type: Brochure

Sponsor: Lavi Industries


Smooth Customer Flow - A Guide to Planning your Queuing Strategy

Queues play a salient role in everyday life. According to some estimates, in a lifetime the average person spends two years waiting in line. The impact of waiting lines on profits, public and customer satisfaction, and even public safety can be profound. Read this guide from Lavi Industries to learn more about the key considerations.

Type: Guide

Sponsor: Lavi Industries


Introducing FreeMonee Gifts

Gifts do extraordinary things: They open doors. They deepen connections. They show respect. And with FreeMonee Gifts, they create remarkable growth for your business.

Type: Brochure

Sponsor: FreeMonee


Separating myth from reality: The Facts About Card-linked Incentives

Consumers are making buying decisions under an unprecedented barrage of offers from brands—discounts, coupons, buy-one-get-ones, anything and everything that brands hope will drive purchases that wouldn’t otherwise be made. But the clutter of offers is causing consumers to tune out, instead of pulling out their wallet.

Type: White Paper

Sponsor: FreeMonee


Customer Experience Technology Buyer's Guide 2012

Smartphones, digital signage, kiosks and other technologies offer endless possibilities for enhancing the customer experience. The 2012 Customer Experience Technology Buyer’s Guide will help you find the right partners to implement the latest solutions in your business. From the publishers...

Type: Special Report

Sponsor: Reflect Systems


Pfaltzgraff Company retail kiosk

Livewire implemented a hybrid online kiosk application that leveraged Pfaltzgraff's existing e-commerce Web site to provide virtual inventory ordering capability to customers and salespeople in the stores.

Type: Case Study

Sponsor: Livewire Digital


Building Multi-Channel Customer Satisfaction and Loyalty

Many retailers measure customer satisfaction based solely on the point of sale, but satisfaction and loyalty are often strongly cemented – and potentially damaged – by other stages of the customer experience. A multi-channel retailer that truly understands the value...

Type: Case Study

Sponsor: CFI Group USA, LLC


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