Next-gen Beacon Use Will Transform Retail CX

Beacons are a powerful tool in the customer experience practitioner's toolbox that can help monitor, manage, and reinvent customer experiences.

Type: White Paper

Sponsor: InMoment


2016 CX Trends Report:

2016 is a year of personalization, positivity and transparency for both brands and consumers. Get the 2016 CX Trends Report to see why.

Type: Special Report

Sponsor: InMoment


ebook - The Future of Retail

With the advent and adoption of mobile, social, and ecommerce technologies, customer expectations are changing. They want an in-store experience that takes advantage of their always-on technology.

Type: White Paper

Sponsor: Moki


SlabbKiosks Collaborate to Provide Educational Support through Kiosks

EDUCATION SERVICE CENTER, REGION 20 (ESC 20) is one of 20 regional education service agencies within Texas which assist school districts in improving student performance and increasing the efficiency and effectiveness of school operations.In 2010, the Center was looking for a solution to offer their clients online access.

Type: Case Study

Sponsor: SlabbKiosks


3 Critical Ways to Boost Customer Satisfaction in an Omnichannel World

Smart retailers understand that customer satisfaction and customer loyalty go hand-in-hand. But understanding customer expectations and exceeding them are two distinctly different propositions. Download our Playbook to join other savvy retailers who have embraced the omnichannel movement to create better customer experiences.

Type: White Paper

Sponsor: InMoment


It's All About the Customer Experience

Great experiences keep customers coming back time and time again. Give your customers a “wow” experience and they will tell their friends and colleagues and share on social media.

Type: White Paper

Sponsor: Interactive Customer Experience Summit (ICX Summit)


mPOS 101

What merchants need to know about mobile point-of-sale technology.

Type: Guide

Sponsor: Mobile Payments Today


The Retail Customer Evolution

For those who think online and mobile shopping are leading to the demise of physical retail stores, think again. 75% of purchases are still being made in-store.

Type: White Paper

Sponsor: Time Trade Systems Inc.


2015 Retail Customer Experience Top 100

Consumers weigh in on the top brands in four categories, including overall customer experience.

Type: Special Report

Sponsor: Sutherland Global Services Inc.


Designing Your Corporate Identity

Establishing your brand has never been more important. With so much competition in today’s global market, you need to put your best foot forward if you plan to stand out from the crowd. Capturing the attention of your audience means crafting a brand with personality and staying power, through thoughtful creation of your corporate identity.

Type: White Paper

Sponsor: Mood Media


Case Study: Mood+The Pantry

To support their efforts to create a consistent, positive experience and communicate with customers at the point of purchase, The Pantry was interested in identifying an in-store solutions partner who could deliver top-tier solutions and provide a responsive level of service to locations in both rural and urban areas throughout the Southeast.

Type: Case Study

Sponsor: Mood Media


Case Study: Mood+The North Face

Mood partnered with The North Face to produce a cohesive, branded music experience across for North Face retail outlets nationwide.

Type: Case Study

Sponsor: Mood Media



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