How Automated Retail Can Increase Profits and Improve the Customer Experience

Traditional retailers are facing challenges from a hose of new channels, and it's critical for them to adapt to survive.

Type: White Paper

Sponsor: Signifi Solutions


Epic Retail Fails of 2011 [Infographic]

It’s been a rough couple of years for retail, but it’s been especially bad for some. Here are seven particularly startling “retail fails” from the past year. Which ones did we miss?

Type: Infographic

Sponsor: RetailCustomerExperience


Billpay Kiosks Enhance Supermarket Customer Service

After trying a variety of solutions, Oklahoma's Homeland Stores found success with billpay kiosks from U.S. Payments.

Type: Case Study

Sponsor: U.S. Payments


Benefits of Bill-Payment Kiosks for Customers

With a self-service application to pay bills, a service provider can save money, boost payment rates and create a better customer experience.

Type: Special Report

Sponsor: U.S. Payments


Understanding the Customer Conversation

A veritable tsunami of data is flooding retailers from a constantly growing pool of sources. The pervasive use of consumer touchpoints such as social and mobile, as well as the emergence of new touchpoints like wearable, is creating a rising tide of information for retailers to manage.

Type: White Paper

Sponsor: InMoment


Desires: Here's what your customers really want

Do your retail capabilities really live up to your customer's expectations? Think again. Stop playing catch-up and integrate an omni-channel strategy NOW.

Type: Infographic

Sponsor: Pickn'Tell


The Loyalty Report 2014 - Bond Brand Loyalty

Loyalty is changing - it is not just a program, but rather a powerful sentiment and a desired outcome.

Type: White Paper

Sponsor: Bond Brand Loyalty


The Importance of Social CRM for your Retail Business

CRM is a system an process which manages all aspects of a client's relationship with a seller, in our case, a retailer. Learn more about the importance of Social CRM for your retail business with this infographic.

Type: Infographic

Sponsor: Pickn'Tell


Using Tablets to Transform Retail Experience

Tablets have been touted as "reinventing" and "revolutionizing" retail. Retailers and consumer-facing businesses have been testing the use of tablets to gain operational and marketing advantages. Download Frank Mayer's white paper to learn more about how to use Tablets to Transform Retail Experience.

Type: White Paper

Sponsor: Frank Mayer and Associates, Inc.


What every business leader needs to know about true loyalty.

true loyalty, a strategic concept developed by Maritz, shatters traditional approaches to loyalty, and proves that loyalty is built and sustained by optimizing the value exchange between the customer and the brand at every stage in the customer’s lifecycle. According...

Type: White Paper

Sponsor: Bond Brand Loyalty


Fastfill Product Sheet

Nothing can be more frustrating for a customer than having to fill out lengthy forms on their small mobile devices. That’s why more customers abandon the process than actually complete it. Fastfill turns your customers mobile device into a ID data extraction and population tool.

Type: Fact Sheet

Sponsor: Jumio


The 2013 Maritz Loyalty Report

The US is a highly developed loyalty market – considering the average number of programs per member, the of consumers who participate in programs, and the number of programs operating in this market. In the US market, not unlike in...

Type: Special Report

Sponsor: Bond Brand Loyalty


SpotShop - Next Generation Automated Retail Outlet

SpotShop - Empowering retailers with the right technology to capture today's well informed customers.

Type: Fact Sheet

Sponsor: Signifi Solutions


Webinar: Caching in on the Customer Experience

Retailers are fully aware that success lies in their ability to deliver an exceptional customer experience across all digital channels. This new, connected strategy pins retailers in a challenging corner, requiring synchronization across every store function, from tablets to kiosks to digital signage.

Type: Webinar

Sponsor: Stratacache


Gamer by Signifi

A self-service solution that improves the process of selling games at retail. The Gamer joins the line-up of next-generation automated stores designed, developed and manufactured by Signifi.

Type: Brochure

Sponsor: Signifi Solutions


Mobile Payment Strategies and Utility Companies

TIO Networks recently surveyed a number of their Utility and Service Companies to understand their thoughts on and plans for launching a mobile bill payment application.

Type: White Paper

Sponsor: TIO Networks Corp.


5 Steps to Personalizing the In-Store Experience

Facing fierce competition and high operating expenses, today’s retailers must develop new strategies for attracting consumers and building brand recognition. Frank Mayer and Retail TouchPoint's white paper 5 Steps to Personalizing the In-Store Experience.

Type: White Paper

Sponsor: Frank Mayer and Associates, Inc.


Visiting Burger King in Germany Becomes a Multimedia Experience

BURGER KING Deutschland has equipped its restaurants with plasma displays and interconnected its individual restaurants via a communications network. With its very own TV channel, the King Channel, and a digital menu board, BURGER KING(R) has not only made its...

Type: Case Study

Sponsor: Scala, Inc.


Electronic Queuing Solutions | BUYER’S GUIDE

The following Lavi Industries matrix is designed to help you assess your options when it comes to electronic queuing systems. The table features an overview of key features and accessories for single-line and multiple-line call forward queuing systems and virtual queuing systems.

Type: Fact Sheet

Sponsor: Lavi Industries


In-Queue Merchandising - Transform your Retail Checkout Line

Transform the waiting-line experience. Merchandising in the queue can transform wasted, idle space into profit-generating, customer satisfying space.

Type: Brochure

Sponsor: Lavi Industries


Smooth Customer Flow - A Guide to Planning your Queuing Strategy

Queues play a salient role in everyday life. According to some estimates, in a lifetime the average person spends two years waiting in line. The impact of waiting lines on profits, public and customer satisfaction, and even public safety can be profound. Read this guide from Lavi Industries to learn more about the key considerations.

Type: Guide

Sponsor: Lavi Industries


Introducing FreeMonee Gifts

Gifts do extraordinary things: They open doors. They deepen connections. They show respect. And with FreeMonee Gifts, they create remarkable growth for your business.

Type: Brochure

Sponsor: FreeMonee


Separating myth from reality: The Facts About Card-linked Incentives

Consumers are making buying decisions under an unprecedented barrage of offers from brands—discounts, coupons, buy-one-get-ones, anything and everything that brands hope will drive purchases that wouldn’t otherwise be made. But the clutter of offers is causing consumers to tune out, instead of pulling out their wallet.

Type: White Paper

Sponsor: FreeMonee


Customer Experience Technology Buyer's Guide 2012

Smartphones, digital signage, kiosks and other technologies offer endless possibilities for enhancing the customer experience. The 2012 Customer Experience Technology Buyer’s Guide will help you find the right partners to implement the latest solutions in your business. From the publishers...

Type: Special Report

Sponsor: Reflect Systems


Pfaltzgraff Company retail kiosk

Livewire implemented a hybrid online kiosk application that leveraged Pfaltzgraff's existing e-commerce Web site to provide virtual inventory ordering capability to customers and salespeople in the stores.

Type: Case Study

Sponsor: Livewire


Culture Connection: Linking Culture, Brand and Revenue

It’s no secret that building a strong culture in your restaurant can strengthen your brand, but in the high-volume, high-churn environment of the service industry, it can be hard to keep employees engaged and excited about your organization. Create a...

Type: Webinar

Sponsor: PeopleMatter


Building Multi-Channel Customer Satisfaction and Loyalty

Many retailers measure customer satisfaction based solely on the point of sale, but satisfaction and loyalty are often strongly cemented – and potentially damaged – by other stages of the customer experience. A multi-channel retailer that truly understands the value...

Type: Case Study

Sponsor: CFI Group USA, LLC


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