If there are any doubts about the influence consumers now have over a
brand’s success, all one needs to do is take a peek at social media and view
the conversations happening. They’re not only getting louder, they are happening
far more frequently—thanks to the enabling technology of the day: smartphones.
CRM is a system an process which manages all aspects of a client's relationship with a seller, in our case, a retailer. Learn more about the importance of Social CRM for your retail business with this infographic.
Tablets have been touted as "reinventing" and "revolutionizing" retail. Retailers and consumer-facing businesses have been testing the use of tablets to gain operational and marketing advantages. Download Frank Mayer's white paper to learn more about how to use Tablets to Transform Retail Experience.
true loyalty, a strategic concept developed by Maritz, shatters traditional approaches to loyalty, and proves that loyalty is built and sustained by optimizing the value exchange between the customer and the brand at every stage in the customer’s lifecycle. According...
Nothing can be more frustrating for a customer than having to fill out lengthy forms on their small mobile devices. That’s why more customers abandon the process than actually complete it. Fastfill turns your customers mobile device into a ID data extraction and population tool.
The US is a highly developed loyalty market considering the average number of programs per member, the of consumers who participate in programs, and the number of programs operating in this market. In the US market, not unlike in...
Retailers are fully aware that success lies in their ability to deliver an exceptional customer experience across all digital channels. This new, connected strategy pins retailers in a challenging corner, requiring synchronization across every store function, from tablets to kiosks to digital signage.
Facing fierce competition and high operating expenses, todays retailers must develop new strategies for attracting consumers and building brand recognition. Frank Mayer and Retail TouchPoint's white paper 5 Steps to Personalizing the In-Store Experience.
BURGER KING Deutschland has equipped its restaurants with plasma displays and interconnected its individual restaurants via a communications network. With its very own TV channel, the King Channel, and a digital menu board, BURGER KING(R) has not only made its...
The following Lavi Industries matrix is designed to help you assess your options when it comes to electronic queuing systems. The table features an overview of key features and accessories for single-line and multiple-line call forward queuing systems and virtual queuing systems.
Queues play a salient role in everyday life. According to some estimates, in a lifetime the average person spends two years waiting in line. The impact of waiting lines on profits, public and customer satisfaction, and even public safety can be profound. Read this guide from Lavi Industries to learn more about the key considerations.
The rise of Bring Your Own Device (BYOD) programs is considered the most radical shift in business computing since PCs entered the workplace. With personal mobile devices now mainstream and able to pack the same computing punch as business devices,...
Consumers are making buying decisions under an
unprecedented barrage of offers from brandsdiscounts,
coupons, buy-one-get-ones, anything and everything that
brands hope will drive purchases that wouldnt otherwise
be made. But the clutter of offers is causing consumers
to tune out, instead of pulling out their wallet.
Smartphones, digital signage, kiosks and other technologies offer endless possibilities for enhancing the customer experience. The 2012 Customer Experience Technology Buyers Guide will help you find the right partners to implement the latest solutions in your business. From the publishers...
Livewire implemented a hybrid online kiosk application that leveraged Pfaltzgraff's existing e-commerce Web site to provide virtual inventory ordering capability to customers and salespeople in the stores.
Its no secret that building a strong culture in your restaurant can strengthen your brand, but in the high-volume, high-churn environment of the service industry, it can be hard to keep employees engaged and excited about your organization. Create a...
Many retailers measure customer satisfaction based solely on the point of sale, but satisfaction and loyalty are often strongly cemented and potentially damaged by other stages of the customer experience. A multi-channel retailer that truly understands the value...