Macy's multi-prong strategy targets boosting in-store, online experience

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Despite lackluster earnings in the second quarter, the retailer is taking some big strides in next months to regain market footing.

FEATURES


Back-to-School: Reports reveal what’s hot, what’s not and consumer trends

Consumer shopping reports reveal some new trends and why consumer activity will be down a bit compared to a year ago.

What Macy’s, Neiman and Guess reveal about price wars

The price of retail success will never be found on a tag. It will be registered with the emotions of the consumer as she leaves the store.

Retailers cautious about embracing upgraded payment options

Although technology continues to enhance the customer experience, retailers are still guarded when it comes to embracing upgraded payment options.

NRF: Consumer spending on moms to skyrocket

Consumers will spend more than $20 billion on their moms this Mother's Day.

What lane are you in?

There are some retailers that focus on customer service. Blogger Cindy Pass takes a look at why these companies are worthy of recognition, and why a "confused customer won't buy."

Top 10 sales bad habits (and how to break them)

Kevin Cundiff, vice president of warranty retail for Foretgra, lists the Top 10 mistakes retailers make and how to correct them.

Playing the JCPenney blame game

No, it's not a new promotion, but the latest excuse for holiday losses.

From retail palace to zombie mall: How efficiency killed the department store

About 20 percent of the 2,000 largest U.S. malls were failing in 2008, and by 2012, only 1,513 remained.

A love song to Mr. Sears and Mr. Roebuck

Sears Holdings just announced its plans to close its flagship Loop location in Chicago this April.

The JC Penney debacle: Where did Johnson go wrong?

JC Penney returns to high-low pricing, but the damage to the brand may be irreparable.

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NEWS


Teen clothing retailer on brink of going bust

American Apparel is nearly out of options when it comes to financial solvency and has warned its shareholders of potential doom.

Macy, Bloomies expand same-day delivery markets

Macy’s and Bloomingdale’s delivering same-day delivery to nine more market locations.

Consumers getting more price conscious, luxury retailers hitting new lows

Discount shopping on national brand an increasing trend, reports analyst.

TJX buying Trade Secret for Australia expansion strategy

Off-price retailer move should be finalized by year's end.

Macy's aims to engage, tap shoppers' opinion in merchandising move

The goal is to engage young shoppers in merchandising to ensure its Junior department is hip.

Report: Amazon launching drive-thru grocery store concept

Amazon is reportedly once again expanding its retail footprint, this time with a Silicon Valley-based food selling operation.

Girl toy sales slump proving to be a challenge for retailers

Girls aren't buying as many toys these days as boys and it's impacting the bottom line for retailers.

Men are from Mars, women from Venus in the retail shopping environment

When it comes to retail shopping men and women have very distinct behaviors, both in the brick and mortar environment and online, and retailers need to tune marketing and merchandising approaches to meet the varied needs.

Barnes & Noble taps new chief as plans to split company up move forward

Bookseller Barnes & Noble has a new chief running its retail business segment.

Apple Watch debuts in retail locations worldwide

Apple is now selling its first-ever wearable, Watch, in its retail stores and is making progress in pushing out the device to consumers who have been waiting months since ordering the new product.

Toys, games segment enjoying consistent increasing sales growth

Don’t write off traditional games and toys in light of video games just yet as the retail category enjoyed a 3.6 percent global sales boost in 2014, according to new Euromonitor International research data.

April's higher shopping rates doesn't equal sales growth

Traffic rebounded, while cautious spending lingered in April.

Macy's using social media to help 'mom-approved' charities

Macy's Thank-A-Mom movement has the hashtag #MacysLovesMoms and gives to "mom-approved" charities.

Retailers worldwide lose $1.75 trillion

IHL Group reports retailers worldwide lose $1.75 trillion annually due to the cost of overstocks, out-of-stocks and returns.

JCPenney expands Sephora presence

JCPenney introduced this week the SEPHORA product line to 25 additional stores, enabling the beauty retailer to enter smaller markets.

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Long a beloved part of the retail environment, department stores have changed with the times. What once was a weekend destination for clothes and hardware is now a lifestyle center, often with products that speak to shoppers of every demographic and age group.