JCPenney tabs West as chief customer and marketing officer

JCPenney announced that Mary Beth West will join the company's executive leadership team as executive vice president and chief customer and marketing officer.

FEATURES


What lane are you in?

There are some retailers that focus on customer service. Blogger Cindy Pass takes a look at why these companies are worthy of recognition, and why a "confused customer won't buy."

Top 10 sales bad habits (and how to break them)

Kevin Cundiff, vice president of warranty retail for Foretgra, lists the Top 10 mistakes retailers make and how to correct them.

Playing the JCPenney blame game

No, it's not a new promotion, but the latest excuse for holiday losses.

From retail palace to zombie mall: How efficiency killed the department store

About 20 percent of the 2,000 largest U.S. malls were failing in 2008, and by 2012, only 1,513 remained.

A love song to Mr. Sears and Mr. Roebuck

Sears Holdings just announced its plans to close its flagship Loop location in Chicago this April.

The JC Penney debacle: Where did Johnson go wrong?

JC Penney returns to high-low pricing, but the damage to the brand may be irreparable.

NRF: Walmart CEO's three-part plan for change

Local sourcing and a guarantee of jobs for veterans are at the core of the retail giant's 2013 strategy.

Indoor mapping gives power to retailers

In-store navigation systems appeal to retailers looking to gain shopper insight and boost customer engagement.

Minnie Mouse does the catwalk at Barneys NY (Video)

Barneys flagship store in NYC installs an eye-catching electronic window display for the holiday shopping season.

RCE Podcast episode 11: Is retail any fun anymore?

A study this week suggesting that "retail therapy" isn't a real phenomenon leads to a fascinating discussion about how we feel and how we want to be spoken to when we try on clothes … and whether shopping, for most people, is a treat or a chore.

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NEWS


Kmart's Joe Boxer Tracker Band rewards users for doing nothing

Kmart is tapping into the fitness tracker trend with an "inactivity tracker" meant to promote the retailer's Joe Boxer pajama brand.

Target names Tesco's Mike McNamara as new CIO

McNamara will join Target from U.K.-based Tesco PLC, where he worked for more than 15 years. In 2011, McNamara was named the global supermarket chain's chief information officer, with responsibility for all information technology systems.

Target announces it is leaving Canada

Retailer promises 16 weeks of compensation to its 17,600 employees across Canada.

Walmart Asia names Scott Price president and CEO

Walmart Asia operates more than 850 store units in China, Japan and India.

Retail Orphan Initiative rallies retail industry for ebola relief in Liberia

#RetailFightsEbola campaign works to deliver critically needed supplies for distribution through NGO partners in Liberia that have helped reduce new cases by up to 90 percent in some hotspot areas.

Sears adding drive-thru returns and exchanges

According to the company, customers can pick up, return or exchange purchases without leaving their vehicle, with a guaranteed wait time of five minutes or less.

Target says it will 'respectfully request' shoppers not bring guns into stores [UPDATED]

For the past month, Target has had something of a PR nightmare on its hands in Texas, where the group Open Carry Texas has been meeting up and strolling the parking lots and aisles with rifles draped over their shoulders. It is legal in Texas to openly carry rifles in public, but not handguns.

Target forms new Digital Advisory Council

Target Corp. announced it has formed a Digital Advisory Council.

U.S. retail market up 2 percent in the first quarter of 2014

The U.S. retail market increased 2.28 percent year over year in Q1 2014, totaling $1.08 trillion for the quarter, according to projections from eMarketer.

Erik, Jamie Nordstrom exchange roles in Nordstrom multi-channel business

Nordstrom Inc. announced today that two executive team members, Erik Nordstrom and Jamie Nordstrom, are exchanging roles to further strengthen the company's core commitment to improving the customer experience.

Sears completes separation of Lands' End business

Sears Holdings Corporation has announced that its pro-rata spin-off of Lands' End, Inc. from Sears Holdings closed on April 4, 2014.

U.S. Olympic Committee partners with JCPenney

The United States Olympic Committee (USOC) announced it is teaming up with JCPenney as part of the retailer's charitable giving program, JCPenney Cares. Throughout the month of January, JCPenney customers can round up their in-store or jcp.com purchases to the...

JC Penney, Sears, A&F make list of 2013's worst CEOs

Fox Business has released its annual list of the worst CEOs, and three of the seven slots are reserved for retail leaders. No. 5 on the list is Eddie Lampert, the CEO and chairman of Sears, the man who "has presided over the slow and steady decline of what was once a great American retail brand," according to the article.

Photos: Barneys New York holiday window displays

The "Empire State" meets state-of-the-art display technology from Christie for a fully immersive visitor experience this holiday season at the Barneys New York flagship store in Manhattan. Inspired by music icon and native New Yorker Shawn "Jay Z" Carter, visual...

Former Target, Toys R Us exec launches advisory group

Gerald Storch, noted strategist and 30-year veteran of the retail industry, has announced the launch of Storch Advisors, a global business and management advisory firm. The U.S.-based firm will specialize in retailing, e-commerce, consumer financial services, groceries, packaged goods, and...

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Long a beloved part of the retail environment, department stores have changed with the times. What once was a weekend destination for clothes and hardware is now a lifestyle center, often with products that speak to shoppers of every demographic and age group.