Holiday shoppers not so confident in Black Friday sales, shopping early this year


Consumers are holiday shopping earlier than ever and aren’t banking on Black Friday and Cyber Monday for making bulk purchases.


How Homebase's content strategy is driving stronger customer engagement

Taking a 'scorched earth' strategy is expensive, time consuming and challenging for retailers aiming to boost customer engagement and ecommerce. There are tools that can be integrated for fast return-on-investement.

Jet jettisons membership fee citing bigger than expected sales drops membership fee just as initial free three-month subscription time frame comes to a close.

Why technology collaboration, integration are key for online retail success

There's robust growth predicted for the holiday online retail season but capitalizing isn't a sure thing. An expert offers up insight on what retailers need to do to attain success.

5 'don’ts' and 1 ‘do’ for making the customer experience rich and robust

Simple, common sense strategies in communicating with shoppers can prove rewarding for businesses and consumers.

Will the future of retail be place, purple fairy dust or prime?

The battle for core customers is heating up on many fronts

Creating a personal experience: First steps and the best steps

Experts offer up insight on what to do first in the personalization strategy and how to get started with some simple steps.

Online personal touch can prove as elusive as finding boat sneakers in the fall

The personal experience can be missing at even the most tenured ecommerce retailers as a search for white sneakers reveals.

Securing the retail experience: Tips to avoid the disastrous data breach

Shoppers love convenience, but as one security expert relates, convenience should never be viewed as more important than data and transaction security.

Why the brick-and-mortar storefront isn’t going anywhere

In-store and online retail experiences are not mutually exclusive. In each retail environment the customers deserves the same loyalty points, custom product recommendations, local sales insight.

Amazon, Google facing off in a retail delivery service battle

E-commerce giants clearly see big bucks in retail delivery services, primarily food and drink, and announce new strategies on the same day.

See More »


Study: Consumer loyalty is a pretty fickle thing

Consumers will jump ship for better security, convenient payment options and alluring discounts.

Kohl’s propels omnichannel, digital strategy to make shopping easier than ever

Kohl’s is launching a slew of omnichannel and digital strategies aimed at making shopping online and at its brick-and-mortar location easier than ever.

Amazon debuts Detroit office as tech hub location, expansion is ahead

Currently there are about 100 employees working in software development, advertising and engineering at the new office.

DirectBuy debuts app to drive consumer website access, product sales

New mobile app features unique product recommendation service.

Holiday shopping season underway but big consumer wave hasn't hit just yet

The good news for retailers who haven’t yet geared up for the big holiday sales push is that more than half, 55 percent, won’t be anywhere near done with holiday shopping until into December.

Men's Wearhouse founder launching clothing rental business

Men's Wearhouse founder is more than optimistic on new tuxedo rental venture. He thinks it's a clear winner.

Target, Cub Foods latest to get into home food delivery service

The race to be the best at food delivery is getting more competitive than ever.

Amazon Prime membership driving revenue growth, analyst expectations

Prime is now becoming a prime source of revenue for the top e-tailer.

Men outspend women online in UK but don’t do as much shopping homework

Food, travel and fashion are top ecommerce targets for both sexes, but males buy more sportwear and women buy more health and beauty products.

Macy’s shuttering up to 40 stores, launching in-store Best Buy partnership

No specific locations have yet been identified in the annual store purge effort. The new electronics department pilot will kick off in mid-November.

Amazon prepping new tablets, food delivery service for NY, Seattle

Amazon is prepping a new consumer device and busy hiring staff for a new restaurant meal delivery service.

European online payment services player arrives in U.S. market

Swedish retail payment player Klarna lands in U.S. and scores a big e-commerce client.

Young shoppers want lowest price, seniors seek retailers who treat them nice

Price matters to the youngest of shoppers, but service quality matters to the older consumer.

Amazon debuts daily delivery service in its own backyard

One-hour service via Prime Now is $7.99, two-hour delivery is free.

Amazon opening yet another Texas fulfillment center

E-commerce giant already employs more than 3,500 in the state.

See More »

eCommerce statistics, information and innovation articles on Retail Customer Experience.