Paul Price to keynote Interactive Customer Experience Summit

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Paul Price, CEO of marketing technology company Creative Realities, will offer ICX Summit attendees his expert insights and real-world examples for putting the 'wow factor' into the customer experience.

FEATURES


Commentary: The tech and features that shoppers want

A new large-scale shopper survey sheds light on consumers who mix online and in-store shopping in whatever way is most convenient for them.

For retailers, will 2015 be the year of the millennial?

Millennials controlling 70 percent of the spending power in the U.S. creates vast uncertainty among retailers, but with the strongest economy in years, optimism prevails as we begin 2015.

Rebecca Minkoff debuts first interactive store

The luxury brand is debuting its new store, featuring "connected walls" and high-tech dressing rooms.

New guide caters to restaurateurs, retailers looking to boost income with ATMs

'How to Profit from ATMs: A Guide for Retailers and Restaurateurs' delivers 40 pages packed with essential information about the business of owning, operating and earning revenue from ATMs.

Five ways tablets can transform retail experience

"Tablets have been touted as "reinventing" and "revolutionizing" retail. Retailers and consumer-facing businesses have been testing the use of tablets to gain operational and marketing advantages, and they like the results. Here are some ways retailers are getting big impact out of small screens."

UK shoppers are using less cash

Self-checkout and new ways to pay are leading to a decrease in the use of cash in the U.K., according to a BRC study.

Kohl's interactive experience at NRF 2014

Chad Brown with Xomni demonstrates his company's interactive assisted selling solution for Kohl's, at this year's NRF show.

Why certification matters

Among the many considerations buyers should bring to the table when selecting a designer and manufacturer for their next cart or kiosk are the certifications the company has earned. An analogy from the consumer world is the NHTSA safety rating. That's the system that gives cars starred rankings on how well they perform in accident scenarios.

Technology meets beauty in a New York subway station

A L'Oreal retail kiosk in the Bryant Park subway station gives New Yorkers a high-tech beauty consultation.

Can you afford to ignore cash in your kiosks?

Although payment options abound, cash should remain part of your business operation.

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NEWS


Redbox is leaving Canada

Customers can continue to rent movies from the kiosks until February 13, and will have until March 5 to return them.

Amazon opens first staffed pickup location

Amazon announced today the grand opening of Amazon@Purdue, its first-ever staffed customer order pickup and drop-off location, housed in the Krach Leadership Center at Purdue University's West Lafayette, Indiana, campus.

Mattress store goes completely associate-free

Management monitors the store via web cams, and shoppers can place their orders whenever they are ready on the in-store kiosks.

Belly opts for Moki to drive consumer-facing tablets

Cloud-based software provider Moki has announced that Belly, which it says is the country's largest customer loyalty network and marketing solution, has selected Moki's Total Control to manage, secure and analyze 11,500 customer-facing digital signage kiosk tablets that power Belly's loyalty program in more than 10,000 businesses worldwide.

Samsung demos assisted-selling kiosk, digital signage displays at NRF BIG Show

Samsung Electronics America presented its interactive retail experience at NRF 2015, highlighting a range of solutions for retail environments, from the storefront to the showroom to the loading dock, warehouse and back office.

Provision Interactive to deploy promotional kiosks at Rite Aid stores

Provision Interactive Technologies Inc., a subsidiary of Provision Holding Inc., announced plans for the rollout of Provision's 3D Savings Center digital signage kiosks in 200 Rite Aid locations in the New York and Los Angeles markets beginning in 2015.

LA kiosk recycles foreign currency into gift cards, charitable donations

Los Angeles-based Leftovercash Inc. rolled out its first automated foreign currency conversion kiosk at the Northridge Fashion Center Mall in the San Fernando Valley.

Interactive Customer Experience Summit coming to Chicago in June

The conference will focus on technologies such as digital signage, self-service kiosks, mobile and tablets, as well as emerging technologies like beacons, virtual assistants and augmented reality.

MTA pilots digital signage shopping on Amazon in NYC subways

Just in time for the holiday shopping season, New York City MTA's "On the Go" digital signage information kiosks will showcase transactional Amazon.com ads to subway riders

Retail franchise to install interactive digital experience in 100-plus stores

Retail franchise Apricot Lane is planning to feature an interactive customer experience at the 100-plus opened and planned stores across 36 U.S. states.

Whole Foods testing new interactive tech in Georgia store

The installations create an informative, entertaining and streamlined shopping experience, including connecting shoppers more closely to the farmers who provide the food they eat.

Survey says: 9 out of 10 have been frustrated by self-service tech

Many customers report being frustrated by self-service technology; is human interaction still the key to getting customer service right?

Versatile Credit kiosks and Crest Financial to 'simplify' credit app for retailers

Draper, Utah-based "no credit needed" financing company Crest Financial has announced a partnership with financial kiosk provider Versatile Credit in an effort to provide faster and simpler credit approvals.

Kiosks among technologies to 'dramatically alter' businesss-to-consumer landscape

A new report has been issued from Kent State University's School of Journalism and Mass Communications titled "Business on Demand," a collaboration between the university and CBD Marketing.

Book retailer ERNSTER adds 'Scan2Order' shopping feature

ERNSTER - l'esprit livre, Luxembourg's largest book retailer, has installed a new "Scan2Order" feature.

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KioWare is kiosk software that acts as a secure kiosk browser. Our software wraps around your application, displaying it full-screen and restricting user access from the OS, desktop and browser.