Hearts on fire or ashes to ashes?: Reigniting the retail industry’s love affair with mobile technology

Our new report – Hearts on fire or ashes to ashes? Reigniting the retail industry’s love affair with mobile technology – will help retailers identify why their in store mobile programs have stalled and create a technology roadmap.

Type: White Paper

Sponsor: Moki


1955 Called... it wants its fliers back

Communication, Marketing, and HR departments spend plenty of resources on internal messages. Unfortunately, nobody is reading the emails or the fliers on the lounge whiteboard.

Type: White Paper

Sponsor: Industry Weapon Inc


Make Retail Conversion a Team Sport

Leverage the best of digital and physical customer experiences.

Type: Infographic

Sponsor: Moki


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FEATURES


Talking With: Data Science Director Peter Chen on making analytics pay off

Data and data analysis are critical to be competitive in retail and an expert offers up insight on what to do and what not to do.

Talking With: Cisco Retail CTO Shaun Kirby on digital disruption

Retail Customer Experience talks with Cisco Retail CTO Shaun Kirby to get deeper insight on the digital disruption taking place in the retail segment and how technology will play a valuable role for creating highly relevant customer recommendations.

Amazon opening bookstores isn't as newsworthy as many may think

Amazon opening bookstores grabs lots of attention but it's really just another smart strategy. After all Amazon is a book seller already.

In order to survive and thrive don't breathe your own exhaust

Biggest threat to today's retailers lies within the walls of the ivory tower.

Talking With: Gladson CEO Sue Sentell on data management strategy

A big focus in 2016 will be leveraging data to improve and enhance customer experience. An expert offers up tips and insight on making it happen.

January's top 5 stories: Tech, trends and strategies for 2016

It's time for a look back at the most-read articles at Retail Customer Experience in January just in case you didn't keep up and were focused on keeping those New Year resolutions.

6 things every woman wishes retailers knew about her shopping basket

These six facts about a woman's shopping basket reveal what retailers including Nordstrom, Amazon and Tesco do to address them.

9 things to know about retail loyalty programs

From the tangible value of data assets to stealth pricing, loyalty programs can offer retailers many advantages that are little understood. Here are nine aspects of loyalty marketing that retailers may not know.

How retailers are avoiding “Uberization”

In today's increasingly interconnected world, disruptive business models like those of AirBnB and Uber are thriving.

First rule in empathetic marketing: Know thy customer

One way brands are effectively engaging with customers is through empathy. A buzzword in the marketing world, empathy is the act of putting yourself in your customer’s shoes and taking time to understand their thoughts, feelings, circumstances, and personality.

Kid Power demonstrates the power of technology for good

Finally a gift that just keeps on giving to children around the world.

Kmart chief: We're focusing on the fun factor and meeting shopper needs

Kmart's strategy is to provide every shopper, whether online or in a store, the best consumer experience and is relying on both old and new approaches to fulfill the goal.

Click and collect: A hat trick retailers can't pull off?

'Sort of works' is not acceptable for today's omnichannel consumers.

Dear Santa: All I want for Christmas is equal product pricing across genders

From razors and clothing to toys and adult diapers, women are likely always paying more for a product than men.

Zappos’ Santa Claus feat leaves big shoes to fill

A recent act of kindness by Zappos has some wondering if it could spin its reputation for feel-good experiences into a marketing tool.

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Rare is the retailer that can simply open its doors and the world beats a path. More often, store traffic is the result of careful and deliberate marketing efforts, aimed at making customers want to shop. It's an enormous part of the retail business, and one that requires constant attention and honing.

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