Jet jettisons membership fee citing bigger than expected sales

. drops membership fee just as initial free three-month subscription time frame comes to a close.


5 'don’ts' and 1 ‘do’ for making the customer experience rich and robust

Simple, common sense strategies in communicating with shoppers can prove rewarding for businesses and consumers.

Pop-ups: From temporary to trendsetting.

Brands are using pop-ups to create eye-catching and exclusive encounters that shake up their customers’ routines and create buzz.

3 email tasks to tackle before big holiday shopping season hits

With just a week or so to go before consumers start holiday shopping in earnest, retailers need to make sure these email marketing loose ends are tied up

Will the future of retail be place, purple fairy dust or prime?

The battle for core customers is heating up on many fronts

Creating a personal experience: First steps and the best steps

Experts offer up insight on what to do first in the personalization strategy and how to get started with some simple steps.

Online personal touch can prove as elusive as finding boat sneakers in the fall

The personal experience can be missing at even the most tenured ecommerce retailers as a search for white sneakers reveals.

Creating a personal experience: Misconceptions, why data is a critical element

The good news is that technology is making it an easier and more affordable strategy, but retailers need to have the right data. They can’t afford to push the strategy off to the sidelines.

Discover the key to creating a 1-to-1 customer experience

Attaining the holy grail in customer service is extremely challenging but doable. One viable approach is using a recommender system.

Costco loses court round in Tiffany ring legal battle

Wholesale retailer under scrutiny for Tiffany ring allegations and Tiffany gets green light from judge to pursue damages.

Why retailers' collaboration is more than a win-win, it's a win-win-win

Collaboration and partnerships between retailers are more common than ever, and that's a great thing for veteran retailers and newcomers launching products. It's great for the consumer as well.

See More »


Peet’s Coffee & Tea, Stumptown won't be melding the retail experience

Peet’s Coffee & Tea is buying Stumptown Coffee Roasters, but customers won’t find both brands sharing counter space.

The retail consumer in 2020: Older, a bit frugal yet mostly optimistic

The retail consumer will most likely be female, older, living in a smaller household than today and likely living on their own come 2020.

Microsoft prepping for NY, Australia retail store grand openings

Microsoft will debut two new brick-and-mortar retail stores in the next two months, launching a flagship New York City location and a Sydney, Australia, store.

GameStop kicks off holiday layaway program

The global game retailer GameStop is launching its holiday layaway program and promising to boast the most popular products for consumers.

Couche-Tard aims to refresh, streamline brands

The goal is to boost consumer recognition and drive stronger product marketing.

Macy's targets millennial consumers with a special shopping experience

Special shopping section will even boast a 'blow dry bar' in the near future.

The Irish are here, the Irish are here and why US retail should be worried

Primark sells retail goods very cheap, between 20 to 40 percent less than U.S. stores, and one analyst notes it's not good news the Irish company is now in America.

FTC chief not too happy about Staples-Office Depot deal, claims report

Megamerger doesn't seem to have federal regulator support but final decision not due until mid October.

Retailers not too knowledgeable about top shoppers reveals new survey

Insightful and useful information on loyal consumers is lacking, reports new study.

Why it's time to gear up for the big holiday shopping season

New survey reveals small businesses should get going on digital strategy to capitalize on holiday sales time.

Amazon Prime membership driving revenue growth, analyst expectations

Prime is now becoming a prime source of revenue for the top e-tailer.

Kroger ramps up data analytics to spur customer, consumer engagement

Supermarket chain aims to tap deeper data insight to drive more strategic business efforts.

Walmart gets its own special retail experience center

The showroom and simulated store operations center is focused on helping the world's top retailer drive new ideas and strategies in omnichannel efforts and customer experience.

General Mills sells iconic Green Giant brand in $765M deal

General Mills aims to pay down debt and repurchase shares with net proceeds from sale.

Sales, profit heading in right direction for Vera Bradley

Amidst turn-around strategy, fashion purse-maker beats financial analysts' expectations.

See More »

Rare is the retailer that can simply open its doors and the world beats a path. More often, store traffic is the result of careful and deliberate marketing efforts, aimed at making customers want to shop. It's an enormous part of the retail business, and one that requires constant attention and honing.