Live webinar: How millennials disrupt shopping and the new world of connected shopping


Retail Customer Experience is hosting a free one-hour webinar focusing on the shifting marketing, merchandising and brand strategies in the quest to attract the millennial consumer


Why consumers are driving the retail mobile experience

Executives at Money 20/20 conference discussed the importance of user feedback when developing and tweaking products and services.

7 questions to ask in choosing a mobile payments solution

The unprecedented evolution of the payments space can be intimidating to any business but it's not an insurmountable challenge.

Why mobile payments matter to EMV compliance

Many merchants have been hesitant about mobile payments, but with the EMV compliance mandate at our doorstep in the U.S., the time for business owners to put out the “open” sign for mobile payments is now.

FCES2015: Going mobile no longer ‘if’ or ‘when’ but ‘now’

Mobile is the most effective way to serve the millennial segment.

Should we make the holiday shopping season a 365-day effort, or not?

There's more than one trend hitting this holiday season and the impact may just change everyone's retail experience. But will it be for the good or for the bad?

How Homebase's content strategy is driving stronger customer engagement

Taking a 'scorched earth' strategy is expensive, time consuming and challenging for retailers aiming to boost customer engagement and ecommerce. There are tools that can be integrated for fast return-on-investement.

The mobile shift is now for companies, software developers

We're long past the point where companies and software developers are in the middle of a shift to a mobile-only mindset. We’re already there and any company not thinking the same way at the moment is in danger of losing their customers to others who already possess the mobile mentality.

Jet jettisons membership fee citing bigger than expected sales drops membership fee just as initial free three-month subscription time frame comes to a close.

Why technology collaboration, integration are key for online retail success

There's robust growth predicted for the holiday online retail season but capitalizing isn't a sure thing. An expert offers up insight on what retailers need to do to attain success.

Pop-ups: From temporary to trendsetting.

Brands are using pop-ups to create eye-catching and exclusive encounters that shake up their customers’ routines and create buzz.

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Walmart revamps Cyber Monday into Cyber Sunday

The world's biggest retailer jump starts the online shopping day of the year one day earlier and is offering quadruple the number of sales items.

Dunkin' Donuts testing on-the-go ordering, delivery service

Dunkin' Donuts is testing mobile ordering in Portland, Maine, and delivery service in Dallas.

Samsung Pay coming to budget phones?

Samsung Electronics reportedly is planning to bring its new mobile-payment system to mid- and low-end handsets.

Macy's, Target opening late Thanksgiving Day

Retailers are taking various stances in regards to opening stores, online and offline, on Thanksgiving.

Suretap adds loyalty to mobile wallet system in Canada

Users can store loyalty information from more than 100 global loyalty rewards programs.

Walgreens first to integrate rewards into Apple Pay

Walgreens has more than 85 million active Balance Rewards members.

Walmart: We’re going to make shopping easier than ever

Retailer expects a huge wave of mobile devices hitting its online store this season.

REI shuttering stores Black Friday, urges fans, workers to enjoy the outdoors

Outdoor retailer REI is closing its doors to shoppers and urging employees, as well as consumers, to enjoy the biggest shopping day of the year in the outdoors.

Sears launches service melding online shopping with in-store expertise

Online consumers seeking home appliance insight can now easily connect with knowledgeable associates with in-store appointment service.

Consumers will spend more holiday shopping online and spend more money this year

This holiday season consumer will be shopping online more than last year and spending more than in 2014.

Retailers: Tech is big hurdle in advancing business, driving forward

Old cranky point-of-sale systems are a big obstacle in driving the retail business forward, but a new system isn't the silver bullet, retailers acknowledge in a new research report.

Study: Millennial males are most active online wine shopper

What's most surprising is that the top online wine shopper demographic is also the most active brick-and-mortar wine consumer as well.

Capital One adds NFC mobile payments to Android app

The bank said it used Mastercard's Digital Enablement Service to add the feature.

Revention releases secure EMV payment solution

Revention, which provides point-of-sale solutions to the hospitality industry, announced the release of its new EMV Secure Payment software solution.

Holiday shoppers not so confident in Black Friday sales, shopping early this year

Consumers are holiday shopping earlier than ever and aren’t banking on Black Friday and Cyber Monday for making bulk purchases.

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Mobile Retail Monday is a weekly column on mobile apps by retail customer experience designer Mike Wittenstein. Each week, you'll get a test drive of a leading retail app including pictures of key features and commentary on what works—and what doesn't.