2014 Bond Holiday Study

Holiday gift budgets are up this year with consumers stretching their dollars even further, this represents tremendous potential for brands to strengthen customer bonds and build brand loyalty. Happy Holiday Selling!

FEATURES


How mobile changes consumer behavior

When 82 percent of U.S. adults own smartphones, and 91 percent keep them with them at all times, a mobile strategy for retail becomes more important than ever.

Are you prepared for the mobile revolution? Take this 10-question quiz to find out.

If you're not up to speed on mobile and all of its implications for retail, you will find the future to be very challenging.

CONNECT Summit to delve into the evolving impact of mobile

Nikki Baird, Jack Philbin among the keynote speakers for the inaugural executive event.

Five disruptive retail trends to watch for

Retailers who approach their offerings to act more like a partner than a promoter will likely emerge the victors in the future of retail.

Want to connect with customers? Think mobile first. [infographic]

Most Americans now own a smartphone and are using them to shop and eat out.

11 compelling mobile stats every retailer should pay attention to

Whether you're operating on an e-commerce platform, in a store or both, you will improve your retail business when you pay attention to key facts and stats about online shopping. The thing is, today's customer rarely walks into a store...

How to ensure a symbiotic mobile marketing strategy

A brand's app and mobile wallets create a cross-pollination effect that's unrivaled for driving consumer engagement.

Nikki Baird to give keynote on privacy at CONNECT summit

Top retail analyst Nikki Baird will explore rapidly advancing technology and consumer tolerance for being tracked.

Privacy-friendly location-based marketing: Giving customers the control

Crafting a non-invasive location policy is key to keeping customers from opting out of push messaging or location awareness.

With Flow, showrooming moves beyond barcodes

Amazon's mobile app uses live photo recognition to let showroomers build shopping lists.

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NEWS


Coupons.com, Samsung partner on mobile deals

Shoppers can now add Coupons.com's Card Linked Offers via their Samsung Wallet for automatic redemption at checkout.

Index says Walgreens, Amazon, Pizza Hut and eBay have the best retail apps

Research group ARC 360 has published its report "The State of the U.S. Retail Apps Economy," which aims to identify the best- and worst-performing retail apps by consumer review.

Webinar to cover mistakes retailers make with mobile during the holidays

In this webinar, we'll discuss five common problems that shoppers encounter in the mobile shopping process, and how retailers can remove the friction that is sending more than half of their customers away.

Apptive intros features to help online merchants tap burgeoning m-commerce trends

Mobile-commerce merchants can leverage features for the holiday shopping season.

Swirl launches mobile ad exchange

According to the company, Swirl’s platform enables retailers and brands to reach consumers with highly relevant content and offers delivered to their smartphones while they shop in participating retail locations nationwide.

Study says shoppers are abandoning mobile shopping carts due to poor customer care

New research from Contact Solutions shows that consumers have high expectations for retail care when shopping via mobile device, and if those expectations aren’t met, they’ll abandon the experience entirely.

Study charts 10 percent rise in shoppers who buy via mobile device

Since 2012, the incidence of shoppers using mobile devices to make purchases has increased from 25 percent to 35 percent.

Scandit releases Mobile App Suite for Retail

According to the company, Scandit’s Mobile App Suite for Retail provides a series of fully customizable, cross-platform mobile applications for retail employees and customers including: Clienteling, Mobile Point of Sale (mPOS), Mobile Shopping (mShopping), Self-Checkout, Shopping Lists and Procurement.

Square updates Cash app; seeks more funding

Users can now send funds via text or email as company redesigns service with better transaction notifications.

ShopSavvy gives consumers expanded retailer tracking

Company updated mobile app to give consumers the ability to track sales from their favorite brands and merchants.

Smartphone-generated retail revenue up 97.6 percent, July 2014 vs. 2013

Mobile commerce platform Branding Brand has released the results of its Mobile Commerce Index for July 2014. The worldwide data sample reports smartphone-generated traffic, orders, and revenue by consumers to retailer smartphone-optimized websites from July 2014 vs. July 2013.

FTC says mobile shopping apps aren't disclosing enough info to consumers

A new staff report issued by the Federal Trade Commission finds that many mobile apps for use in shopping do not provide consumers with important information, such as how the apps manage payment-related disputes or handle consumer data, prior to download.

Target app uses image recognition to speed mobile purchases

Earlier this week, Target unveiled its new iOS app "In a Snap," which lets users scan images of products in an advertisement and either purchase them or save them for later.

Amazon sneakily introduces barebones mobile wallet app

Amazon Wallet appeared on the Amazon Appstore and Google Play store late last week, but a number of Android fan blogs are just noticing it exists. Amazon's new app, which is a beta version, does not support mobile payments, but...

Mobile traffic to e-commerce sites rose from 3 percent to 37 percent in the last 4 years

According to the new Custora E-Commerce Pulse Mobile Report, in the past four years the percentage of traffic to e-commerce sites from mobile devices (phones and tablets) jumped from 3 percent to nearly 37 percent, while US mobile e-commerce sales grew from $2 billion in 2010 to $43 billion in 2013.

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Mobile Retail Monday is a weekly column on mobile apps by retail customer experience designer Mike Wittenstein. Each week, you'll get a test drive of a leading retail app including pictures of key features and commentary on what works—and what doesn't.