Playing the JCPenney blame game

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No, it's not a new promotion, but the latest excuse for holiday losses.

FEATURES


The ROI of social engagement

Current social media trends put the focus on context.

Why the empowered customer is good for retail

While the Internet trained consumers to be extreme deal-seekers, the mobile revolution is empowering them to be extreme convenience-seekers.

Crowdsourced shopping site sends users on a Hunt

The Hunt boasts 3 million users, who work to help other users find specific products online for purchase.

The rise of social selling in 2015

Early attempts by brands to gain followers and fans on social media are now giving way to more sophisticated efforts to leverage the power of social influence to convert sales.

Commentary: Retailers are leading the fight toward greater security

Sandy Kennedy, President of RILA, calls on Congress to pass legislation that enacts a single, preemptive national data breach notification standard.

Three micro-trends of the retail customer experience

There are several ways the retail customer experience is actually becoming smaller, and it seems to be a good thing for sales and customers.

Commentary: The tech and features that shoppers want

A new large-scale shopper survey sheds light on consumers who mix online and in-store shopping in whatever way is most convenient for them.

Five e-commerce revenue leaks you need to plug

The holy grail of 1-to-1 personalization presents a challenge that 55 percent of online retailers haven't even begun to address, although several key elements are easy to implement today.

PayPal Here comes to Windows

The partnership between the two companies gives small and medium-sized merchants another option for mobile point-of-sale services as Microsoft positions its newest tablet as a commerce device.

Retailers seek to link the mobile and in-store experience for consumers

Consumer technology preferences are forcing merchants to rethink how they meet expectations.

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NEWS


Everything But Water adopts Mi9 Retail End-to-End Suite

Everything But Water said it is using the Mi9 Retail End-to-End Suite to increase business efficiency, streamline processes and improve visibility into merchandising operations and order fulfillment.

Ingram Micro, iQmetrix partner on POS and inventory visibility

As part of a new agreement, Ingram Micro Mobility announced it will integrate with iQmetrix's RQ Retail Management system to provide its retail customers with real-time point-of-sale (POS) and inventory visibility.

Bigcommerce, Square partner on e-commerce offering

According to the companies, Square merchants with brick-and-mortar stores in the U.S. and Canada can launch a branded, customizable store in just a few minutes.

Two-thirds of consumers expect drone-delivery in the next five years, study says

According to the Walker Sands 2015 Future of Retail Study, two-thirds of consumers expect to receive their first drone-delivered package in the next five years, and nearly 80 percent are willing to pay for it.

GuestLogix lands agreement for onboard iPhone retail platform with large air carrier

Global provider of ancillary-focused merchandising, payment and business intelligence technology to airlines and the passenger travel industry today announced it will be supporting one of its largest customers' initiative to implement Apple iPhone devices for multipurpose use by flight attendants onboard.

Modest intros new platform aimed at streamlining m-commerce

Modest, a company founded by four engineers from President Obama's re-election campaign, today introduced a mobile commerce platform for retailers designed to allow them to create a free mobile app store or drop a smooth shopping experience into an existing mobile app in minutes.

Four in 10 shoppers are using their mobile phones while shopping inside a store to compare prices

Market research firm GfK asked mobile phone users in 23 countries what activities they regularly do on their mobile phones while they are inside a store.

Vibes seeks to improve mobile marketing with new initiative

WalletAds is a patent-pending mobile ad technology that enables consumers to "tap and save" branded content and offers to Apple's Passbook or Google Wallet directly from a mobile ad.

Data security, omnichannel initiatives top retail CIOs' priority lists

With recent high-profile data breaches and the growing need to deliver a unified and differentiated customer experience, retail CIOs agree that security and digital innovation are top priorities for 2015.

Flipp adds shopping list feature to mobile circular app

Software company Wishabi has announced the 2.0 version of Flipp, its digital shopping circular app, now available on iPhone and iPad.

UK retailer Fat Face selects NetSuite for multichannel

Through its responsive website, Fat Face benefited from a substantial increase in sales throughout the busy Christmas shopping period, achieving higher customer conversion rates and delivering a dramatically improved experience across all devices.

Report sees growth in multichannel grocery shopping

Multichannel grocery shopping is surging across the globe, with the birth of a new child being a primary driver of an increased propensity to buy online, according to the findings.

GoCoin co-founder and CEO to keynote Virtual Currency Today Summit, April 29 in Boston

Steve Beauregard, co-founder and CEO of payment platform GoCoin, will keynote VCTS on the 'the next disruptor in payments.'

Ace Hardware testing same-day delivery

Ace's Express Delivery pilot has officially rolled out in 33 stores in select neighborhoods in Florida, Illinois, Colorado, Maryland, Texas and Arizona.

NRF issues statement on White House Cybersecurity Summit

The National Retail Federation issued the following statement from President and CEO Matthew Shay on the White House Summit on Cybersecurity and Consumer Protection held today at Stanford University:

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Today's customer doesn't just shop in one place, nor in just one fashion. Retailers need to reach their customers across many channels — in the store, through the mail, and online — in order to thrive.