Showrooming dips, but 'webrooming' surges, according to survey

New research in 17 countries shows consumers combining online, in-person shopping for even low-value purchases.

FEATURES


Macy's omnichannel strategy: Moving engagement as well as sweaters

Do bricks and mortar cost more than bytes and channels? For Macy's, the question may not matter as much as whether the two investments, combined, sell more sweaters, suits and shoes.

Are you prepared for the mobile revolution? Take this 10-question quiz to find out.

If you're not up to speed on mobile and all of its implications for retail, you will find the future to be very challenging.

Seven disruptive trends that will kill the 'dinosaurs of retail'

Retail evolution is speeding up, and it waits for no one.

What did you miss at #CONNECTsummit14? Check out the highlights

#CONNECTsummit14 included mobile innovation leaders from across the spectrum: tech, restaurant, retail.

Is the Amazon Fire phone the ultimate showrooming machine?

Amazon's first smartphone combines visual product recognition with one-click shopping from the online giant's inventory. Should other retailers be scared?

An in-depth look at Apple Pay, and what it means for retailers

Apple introduces mobile wallet capabilities that combine NFC, Passbook and Touch ID. The company has support from banks, major card issuers and retailers.

iPhone mobile payment option opens up opportunity for marketers

With Apple's rollout of Apple Pay, now might be a good time for marketers to get to know Passbook.

Apple and NFC: 10 key considerations for retailers

Apple's next iPhone might be capable of NFC payments. Most retailers are not well-prepared, though there is still time.

Walmart's web efforts leave much in store

Walmart created some buzz when it announced plans to personalize its online shopping experience, but the news failed to address the white elephant that is Walmart's cornerstone: those big stores.

#CONNECTsummit14: Jack Philbin on mobile marketing best practices

During this year's CONNECT Mobile Innovation Summit, Vibes CEO Jack Philbin led the opening panel on the future of mobile and what it means for retail.

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NEWS


Retailers falling short of consumers' omnichannel expectations

A new study from OrderDynamics reveals that retailers are offering the wrong delivery and inventory services across channels.

Study says shoppers are abandoning mobile shopping carts due to poor customer care

New research from Contact Solutions shows that consumers have high expectations for retail care when shopping via mobile device, and if those expectations aren’t met, they’ll abandon the experience entirely.

StepsAway brings location-based marketing to mall retailers

Retailers using the StepsAway solution at launch include Sephora, Express, Art of Shaving and Things Remembered, among others.

Acromobile partners with Bitnet for merchant bitcoin acceptance

Acromobile Payments with bitcoin acceptance is available to any merchant as a fully integrated Order-to-Bitcoin-to-Cash solution with integration to leading CRM and ERP systems.

Moment.me launches tool for real-time aggregation of place-based social content

According to the company, business owners can simply input an address or the name of their establishment and Moment.me will aggregate all the content that has been posted from or about the place into an embeddable feed.

Global Payments boards the Apple Pay train

Payment products provider will allow its partner developers to add Apple's system in their offerings through an SDK.

MarketLive unveils cloud-based transaction processing platform via AWS

According to the company, customers benefit from global infrastructure capabilities, responsive scaling for peak periods and included redundancy capabilities.

Sephora, Starbucks, Home Depot rank highest in digital gifting benchmark

Sephora, which has ranked among the top five spots for the past two years, took the number one spot for the first time this year.

Hy-Vee to utilize Agilence's Retail 20/20 to improve in-store operations

The employee-owned grocer is based in West Des Moines, Iowa, and operates 237 stores in Iowa, Illinois, Missouri, Kansas, Nebraska, South Dakota, Minnesota, and Wisconsin.

PayPal and eBay to become separate companies next year

Move comes months after investor Carl Icahn suggested a split so that both entities could focus on their strengths.

Gamification, digital coupon companies join forces

In their initial campaign, Dailybreak and RevTrax achieved results that were above key industry benchmarks, with 47 percent of consumers printing the coupon after viewing the offer and 60 percent of coupons printed redeemed, with two additional weeks of redemption data ahead.

Simon announces retail startup competition

Simon Launch organizers will select 10 startup finalists to pitch a panel of judges and will then select up to three winners.

Starbucks redesigns Android app

Starbucks has redesigned its Android app, adding several new features.

Sears adding drive-thru returns and exchanges

According to the company, customers can pick up, return or exchange purchases without leaving their vehicle, with a guaranteed wait time of five minutes or less.

E-receipt analytics app Slice opens its API

Slice, which offers an eponymous shopping app that extracts and organizes online shopping data from e-receipts, announced it has opened its API to web publishers.

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Today's customer doesn't just shop in one place, nor in just one fashion. Retailers need to reach their customers across many channels — in the store, through the mail, and online — in order to thrive.