Webinar: 2015 Retail Benchmark Study

Dr. Paul Warner, Vice President of Data Science and Sandra Tamburino, Vice President of Market Insights at InMoment, will discuss findings from the company’s hot-off-the press Retail Benchmark Study. More than 12,000 consumers weighed in-sharing their experiences with North America’s top retail brands.

Type: Presentation

Sponsor: InMoment


Next-gen Beacon Use Will Transform Retail CX

Beacons are a powerful tool in the customer experience practitioner's toolbox that can help monitor, manage, and reinvent customer experiences.

Type: White Paper

Sponsor: InMoment


The Convergence of the Connected Consumer and Omni-channel Retailing

The proliferation of smartphones and tablets means consumers are more connected than ever. Learn how to take advantage of new technologies to increase ROI.

Type: Guide

Sponsor: Frank Mayer and Associates, Inc.


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FEATURES


Talking With: Gladson CEO Sue Sentell on data management strategy

A big focus in 2016 will be leveraging data to improve and enhance customer experience. An expert offers up tips and insight on making it happen.

January's top 5 stories: Tech, trends and strategies for 2016

It's time for a look back at the most-read articles at Retail Customer Experience in January just in case you didn't keep up and were focused on keeping those New Year resolutions.

Talking With: Zebra Technologies on why Wi-Fi is a must-have retail technology

Implementing a free guest Wi-Fi can pay off in more ways than one and by 2017 an estimated 56 percent of retailers will be on board. But every retailer needs to be in the game.

The expanding digital divide between consumers and retailers

Consumers want it all … but just how much can retailers deliver?

Panera leader: Payment, mobile innovations boosting customer experience

Panera Bread is still going full throttle in expanding payment strategies to reduce consumer friction points and enhancing the customer experience.

Kmart chief: We're focusing on the fun factor and meeting shopper needs

Kmart's strategy is to provide every shopper, whether online or in a store, the best consumer experience and is relying on both old and new approaches to fulfill the goal.

Traditional retail on collision course with burgeoning connected consumers’ expectations

2016 will be a watershed year for traditional brick and mortar stores as the connected consumer’s expectations continue to change retail.

Why 2016 may be the year of the mobile website shopper

Next year may be the year of the mobile website consumer, and retailers need to be ready.

Click and collect: A hat trick retailers can't pull off?

'Sort of works' is not acceptable for today's omnichannel consumers.

Zappos’ Santa Claus feat leaves big shoes to fill

A recent act of kindness by Zappos has some wondering if it could spin its reputation for feel-good experiences into a marketing tool.

Year in Review: 5 insights on why data will remain critical in 2016

Data, specifically given the looming Internet of Things technology ahead, will prove even more critical for retailers in 2016.

Year in Review: Top mobile news, strategy insight of 2015

There were two big 'm' words for the small and big retailer in 2015: millennial and mobile. Both factored big in strategy, merchandising, reassessing payment approaches and enlisting new technology to stay on top to meet, and hopefully exceed, the consumer’s expectations.

Insight on kicking a 2016 retail strategy off on solid ground

It's a good idea to review consumer patterns and data from the past year to make sure retail strategy plans for the new year are on track from the start.

Shoes of prey: New time versus personalization trade-off

A case of when personalized means more than speed of delivery.

How To: Crafting a retail customer experience to lure millennial consumers

Rodney Mason, Blackhawk group vice president of marketing, offers tips and insight on how retailers should approach developing and implementing a strategy focused on the millennial shopper.

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Today's customer doesn't just shop in one place, nor in just one fashion. Retailers need to reach their customers across many channels — in the store, through the mail, and online — in order to thrive.

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