Netsuite inks deal to acquire Bronto software

Partnership brings together cloud-based omnichannel commerce provider and cloud-based commerce marketing company.

FEATURES


Hitting the bull's-eye will require more than moms in minivans

Can a retailer really target a customer segment and create loyalty in today's omnichannel retail marketplace?

Building loyalty with mobile: Where to start?

Eric Buckner, Senior Product Manager - Mobile for Sears Holdings, discusses where to start when considering a mobile loyalty program.

Retail of the future: Five insights from SXSW Interactive

In the case of retail tech, the biggest question wasn’t around the technology itself, but how to use it.

Introducing the 2015 Retail Customer Experience Top 100

Our readers have ranked the top retailers in four categories, with one clear winner coming out on top.

Apple Watch aims to alter payment and shopping experience

Apple revealed new details about its latest device as the wearable market received a major shot in the arm Monday.

Playing the JCPenney blame game

No, it's not a new promotion, but the latest excuse for holiday losses.

The ROI of social engagement

Current social media trends put the focus on context.

Why the empowered customer is good for retail

While the Internet trained consumers to be extreme deal-seekers, the mobile revolution is empowering them to be extreme convenience-seekers.

Crowdsourced shopping site sends users on a Hunt

The Hunt boasts 3 million users, who work to help other users find specific products online for purchase.

The rise of social selling in 2015

Early attempts by brands to gain followers and fans on social media are now giving way to more sophisticated efforts to leverage the power of social influence to convert sales.

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NEWS


Neiman Marcus unveils new Snap. Find. Shop. app

New app will allow customers to interface with all of the retailer's inventory using images the user takes of in-store items.

New online Boutique gives Breitling more agility with tailored platform

The new online Boutique will provide a secure online shopping resource for those looking to purchase a Breitling, so customers can be assured they are purchasing an authentic Breitling from an authorized retailer, the company said.

RichRelevance extends partner ecosystem to support omnichannel personalization

RichRelevance aligns with service and technology providers, including Accenture, Cognizant, Demandware, hybris and Oracle, to deliver a continuum of personalized customer experiences for web, mobile, call center and store.

Direct sales company intros platform to connect international brands with Chinese consumers

Chinese online direct sales company to leverage logistics and marketing capabilities to help international partners sell directly to China.

Vend Ecommerce aims to make it easier for brick-and-mortar retailers to sell online

Vend intros Ecommerce solution for multistore retailers to sell in-store, online and on-the-go.

Barclays expects huge gains in UK spending on mobile devices

Barclays said the influence of mobile on spending, however, is expected to more than double this figure from £18.4 billion to £112 billion over the same period.

GK Software AG and Wipro partner to implement SAP Store Management apps

Wipro Ltd., a global IT, consulting and business process services company, and GK Software AG, a technology developer and provider of standard software for retail, today announced a partnership designed to achieve fast and flexible implementations of SAP Store Management applications.

Lowes Foods opts for Unata to pilot 1-to-1 e-commerce experience

Unata, the Toronto-based provider of one-to-one omni-commerce solutions, today announced that Lowes Foods, a locally-owned and operated grocery chain headquartered in North Carolina, has selected Unata's customer engagement platform for a pilot, which will offer a one-to-one e-commerce experience for its shoppers.

US retailers struggling to meet consumer expectations around mobile, in-store experience

Only 42 percent of shoppers found it easy to complete a purchase using a mobile device, and when asked which aspect of the shopping experience is most in need of an upgrade, 39 percent ranked the physical store first.

PetSmart and Amazon.com earn top customer experience ratings

PetSmart and Amazon.com deliver the best customer experience in the retail industry, according to the 2015 Temkin Experience Ratings, an annual ranking of companies based on a survey of 10,000 U.S. consumers.

GameStop buying customer gift cards issued by other retailers

More than 90 retail branded gift cards are accepted, including Barnes & Noble, Gap, JCPenney and Target.

Edgecase debuts visual shopping for mobile

Retailers can now let shoppers tap and swipe their way to a more relevant selection of products to drive new levels of engagement, all within the mobile browser.

Study says online shoppers want more flexibility

Online shoppers around the world want the ability to search and shop on multiple channels and devices, expect to see alternate delivery and payment options, and when it comes to shipping and returns, "free" is a driving factor to complete the sale.

Jirafe announces predictive commerce intelligence platform Insight

With the release, online merchants can get answers about their customer, marketing, and merchandising data and take action on what they learn in seconds.

Everything But Water adopts Mi9 Retail End-to-End Suite

Everything But Water said it is using the Mi9 Retail End-to-End Suite to increase business efficiency, streamline processes and improve visibility into merchandising operations and order fulfillment.

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Today's customer doesn't just shop in one place, nor in just one fashion. Retailers need to reach their customers across many channels — in the store, through the mail, and online — in order to thrive.