Poor inventory control equates to shopper disappointment, lost sales for retailers

A whopping 81 percent of consumers experienced an "out-of-stock" experience in the past 12 months, resulting in lost sales for retailers and lots of disappointment for in-store shoppers.


How Homebase's content strategy is driving stronger customer engagement

Taking a 'scorched earth' strategy is expensive, time consuming and challenging for retailers aiming to boost customer engagement and ecommerce. There are tools that can be integrated for fast return-on-investement.

The mobile shift is now for companies, software developers

We're long past the point where companies and software developers are in the middle of a shift to a mobile-only mindset. We’re already there and any company not thinking the same way at the moment is in danger of losing their customers to others who already possess the mobile mentality.

Why technology collaboration, integration are key for online retail success

There's robust growth predicted for the holiday online retail season but capitalizing isn't a sure thing. An expert offers up insight on what retailers need to do to attain success.

Pop-ups: From temporary to trendsetting.

Brands are using pop-ups to create eye-catching and exclusive encounters that shake up their customers’ routines and create buzz.

Will the future of retail be place, purple fairy dust or prime?

The battle for core customers is heating up on many fronts

Creating a personal experience: First steps and the best steps

Experts offer up insight on what to do first in the personalization strategy and how to get started with some simple steps.

Online personal touch can prove as elusive as finding boat sneakers in the fall

The personal experience can be missing at even the most tenured ecommerce retailers as a search for white sneakers reveals.

Creating a personal experience: Misconceptions, why data is a critical element

The good news is that technology is making it an easier and more affordable strategy, but retailers need to have the right data. They can’t afford to push the strategy off to the sidelines.

Securing the retail experience: Tips to avoid the disastrous data breach

Shoppers love convenience, but as one security expert relates, convenience should never be viewed as more important than data and transaction security.

Why the brick-and-mortar storefront isn’t going anywhere

In-store and online retail experiences are not mutually exclusive. In each retail environment the customers deserves the same loyalty points, custom product recommendations, local sales insight.

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Why it's time to gear up for the big holiday shopping season

New survey reveals small businesses should get going on digital strategy to capitalize on holiday sales time.

Walmart gets its own special retail experience center

The showroom and simulated store operations center is focused on helping the world's top retailer drive new ideas and strategies in omnichannel efforts and customer experience.

Tech plays bigger role in consumer purchase, altering shopping experience

In-store sales remain vibrant and account for more than nine-tenths of all retail spend, reveals new retail transaction study findings.

Macy’s shuttering up to 40 stores, launching in-store Best Buy partnership

No specific locations have yet been identified in the annual store purge effort. The new electronics department pilot will kick off in mid-November.

Dickey’s Barbecue selling products in grocery stores

Dickey’s Barbecue Pit is selling its signature buttery rolls in 180 Jewel-Osco grocery stores throughout the Chicagoland area.

Beauty retailer hits omnichannel strategy head-on

Sephora is launching a subscription beauty box service and the move is getting applause from industry watchers.

Macy, Bloomies expand same-day delivery markets

Macy’s and Bloomingdale’s delivering same-day delivery to nine more market locations.

New platform released in hopes of linking in-store, online shopping

Store-Sync is designed to drive e-commerce and in-store sales by providing a seamless experience for shoppers who use both digital and traditional channels.

Research identifies 'Brand Mavens' transforming retail

Research from CashStar and Texas A&M Center for Retail Studies reveals that brand mavens have enormous purchasing power.

Study: Retailers struggling with omnichannel shopping

CFI Group reported that the average shopping experience is no longer either in-store or online; it's an interwoven process, and shoppers are finding flaws.

7-Eleven in Phillipines enhances loyalty platform

Datalogic QuickScan devices will be used to enhance loyalty programs that provides reward points and promotional discounts at checkout.

Best Buy, Walmart support GS1 US standard

GS1 US Simple Product Listing is designed to help ensure that products are accurately represented across sales channels and are discoverable by search engines.

TouchCommerce releases TouchMedia omnichannel solution

Omnichannel solutions provider TouchCommerce introduces TouchMedia for large retailers and other enterprise brands.

Digital interactions drive brick-and-mortar sales

Deloitte Digital Study: Digitally-influenced sales are five times larger than e-commerce sales; consumers use of mobile for price checking declines 30 percent.

IBM releases cloud-integrated solution for marketing

IBM launches cloud-based product aimed at helping brands meet the growing complexity in retail, omnichannel customer experiences.

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Today's customer doesn't just shop in one place, nor in just one fashion. Retailers need to reach their customers across many channels — in the store, through the mail, and online — in order to thrive.