Live webinar: How millennials disrupt shopping and the new world of connected shopping


Retail Customer Experience is hosting a free one-hour webinar focusing on the shifting marketing, merchandising and brand strategies in the quest to attract the millennial consumer


5 pros and cons of scaling a retail operation

Before you sign on the dotted line for a new location, consider these pros and cons of scaling your retail business.

4 questions retailers must answer to drive the ultimate customer experience

Retailers face an increasingly competitive marketplace, buffeted continually by the need to evolve and adopt the newest technologies introduced to the market.

ICX Symposium: Transforming retail with responsive store

When it comes to a successful interactive customer experience today’s businesses must focus on finding a balance as there is often a big mismatch between a retailer’s view of the customer’s needs and what the customer wants in the consumer experience.

ICX Symposium: The customer experience is about technology + emotion

Today’s interactive customer experience is morphing quickly into an emotional consumer experience —and while technology is obviously a necessary part it’s not the sole ingredient.

ICX Symposium: The future is here (it's just unevenly distributed)

There is a tidal wave of disruption happening across every industry with the intersection of technology innovation and fast-changing customer expectations, and today's business has to respond quick and fast to avoid being drowned out of business.

How Homebase's content strategy is driving stronger customer engagement

Taking a 'scorched earth' strategy is expensive, time consuming and challenging for retailers aiming to boost customer engagement and ecommerce. There are tools that can be integrated for fast return-on-investement.

The mobile shift is now for companies, software developers

We're long past the point where companies and software developers are in the middle of a shift to a mobile-only mindset. We’re already there and any company not thinking the same way at the moment is in danger of losing their customers to others who already possess the mobile mentality.

Why technology collaboration, integration are key for online retail success

There's robust growth predicted for the holiday online retail season but capitalizing isn't a sure thing. An expert offers up insight on what retailers need to do to attain success.

Pop-ups: From temporary to trendsetting.

Brands are using pop-ups to create eye-catching and exclusive encounters that shake up their customers’ routines and create buzz.

Will the future of retail be place, purple fairy dust or prime?

The battle for core customers is heating up on many fronts

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Live webinar targets location-based marketing for retail segment

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for retailers when it comes to digital advertising Using real-time location data connects real-world behavior — like the places consumers visit and...

Same-day delivery matters more to young shoppers than older consumers

The younger shopping set is much more interested in same-day delivery than the senior set and such a retail strategy could pay off given the focus on serving the millennial this holiday shopping season.

Ex-Walgreens leader steps into new chief role at Kohl’s

Kohl’s has a new chief operating officer, having hired on former Walgreens e-commerce chief Sona Chawla.

Wal-Mart bests expectations on quarterly earnings

Financial results arrive as retailers put finishing touches on holiday sales strategies.

Start-up targets Amazon with pricing service benefitting retailers, consumers

Price service aims to connect local retailers with Amazon Prime members who want the cheapest price while supporting nearby stores.

Walmart going full steam on Black Friday discounts starting on Thanksgiving

Walmart adjusts holiday sales strategy in light of changing consumer shopping behavior.

L.L. Bean goes outside to bring in new CEO

For the first time in its history outdoor retailer L.L. Bean is hiring an 'outsider' as its new president and CEO.

No retail store in Google’s future, at least not just yet

Search titan puts flagship retail strategy on hold though it has already leased a $6 million space.

Lowe’s going virtual with in-store consumer design, preps 3D printer for space station

Retail home improvement player Lowe’s is going virtual with a consumer-facing design service and also plans to be the first retailer to push product into space.

ICX Association kicks off Symposium series in Atlanta

The two-day event aims to help B2C brands prepare for the next generation of computing technology, which promises to deliver the capability to engage and understand customers on a one-to-one basis, according to an announcement from the association.

Sears launches service melding online shopping with in-store expertise

Online consumers seeking home appliance insight can now easily connect with knowledgeable associates with in-store appointment service.

Consumers will spend more holiday shopping online and spend more money this year

This holiday season consumer will be shopping online more than last year and spending more than in 2014.

Restaurant Franchising & Innovation Summit kicking off in March

The event is targeted to corporate executives and will focus on powering franchise growth through technology and leadership.

Poor inventory control equates to shopper disappointment, lost sales for retailers

A whopping 81 percent of consumers experienced an "out-of-stock" experience in the past 12 months, resulting in lost sales for retailers and lots of disappointment for in-store shoppers.

Why it's time to gear up for the big holiday shopping season

New survey reveals small businesses should get going on digital strategy to capitalize on holiday sales time.

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Today's customer doesn't just shop in one place, nor in just one fashion. Retailers need to reach their customers across many channels — in the store, through the mail, and online — in order to thrive.