Report says delivery will make or break holiday shopping this year

After a holiday season marred by lackluster order fulfillment and dissatisfied consumers, a new report from CFI Group and eBay Enterprise urges retailers to enhance fulfillment practices early to avoid losing customers, and revenue, this holiday season. Among its findings,...

FEATURES


The power of consistent customer service

A few of the reasons why consistency is important and why focusing on basics is a first step to creating consistent experiences.

L'Oreal app holds a mirror to consumer insights

The beauty giant, whose luxury brands include Lancôme, Giorgio Armani and Kiehl’s, has recently unveiled Makeup Genius, an app that redefines digital engagement as finely as a charcoal liner.

Big data, value pricing and fairness

Value pricing has long recognized that products and services have different utilities and, consequently, different values for customers.

To drive store traffic, give shoppers something they can't get online

Effective retail strategy is about where and how a retailer can engage consumers at experience touch points in the journey.

Why the future of retail is exciting, not gloomy

Brick-and-mortar retailers are primed to emerge victorious in the battle for shopper dollars.

The one thing about Big Data that retailers aren't talking about enough

The collection of consumer data is not just transactional – there is an emotional component that is being ignored.

Trend: Online retailers discover value in having stores

Companies that began as pure-play online retailers are discovering the power of having physical stores to build their brand.

How data design can take the pain out of purchases

Owning new things is supposed to give us pleasure, but the process of acquiring them can come with pressure.

Is Olapic a vision for the future of multi-channel retailing?

Retailers can now create "look books" from consumer photos in real time.

Retailers launch comprehensive cyber intelligence sharing center

The R-CISC is an independent organization, the centerpiece of which is a Retail Information Sharing and Analysis Center (Retail-ISAC).

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NEWS


Amazon sneakily introduces barebones mobile wallet app

Amazon Wallet appeared on the Amazon Appstore and Google Play store late last week, but a number of Android fan blogs are just noticing it exists. Amazon's new app, which is a beta version, does not support mobile payments, but...

Canadian shopping site SHOP.CA launches mobile app

SHOP.CA, a site offering daily sales events for Canadian shoppers, has announced its first mobile app for iPhone and Android devices. According to the company, the new app will feature the same exclusive daily sales on products from 27 categories...

ACI Worldwide to acquire Retail Decisions to boost CNP fraud prevention

ACI Worldwide, a global provider of electronic payment and banking products, and Retail Decisions (ReD), a fraud prevention company, today announced that they have entered into a definitive transaction agreement, according to a press release. Under the terms of the...

Survey: iOS dominates mobile commerce with 11.6M iPhone users making at least one purchase a month

Sixty-six percent of iPhone users are making purchases via mobile sites at least once a month, compared to only 47 percent of those with an Android smartphone. iPhone owners are also the most frequent shoppers, with 1 in 10 making a purchase using their mobile every single day.

Vibes introduces personalized push messaging for brands

Mobile marketing firm Vibes has announced the release of personalized Push Messaging, integrated with Catapult, its mobile relationship management platform for brands.

NRF applauds introduction of the Marketplace and Internet Tax Freedom Act

The National Retail Federation has issued a statement from Senior Vice President for Government Relations David French on the introduction of The Marketplace and Internet Tax Freedom Act, which was introduced by Senators Michael Enzi, Richard Durbin, Lamar Alexander, Heidi Heitkamp, Susan Collins and Mark Pryor.

Steve Madden selects Certona for e-commerce

Certona, a provider of real-time omnichannel personalization, has announced that it was selected by Steve Madden, a leading designer and marketer of fashion footwear and accessories for women, men and children, to deliver integrated, hyper-personalized experiences to its customers as...

Mobile traffic to e-commerce sites rose from 3 percent to 37 percent in the last 4 years

According to the new Custora E-Commerce Pulse Mobile Report, in the past four years the percentage of traffic to e-commerce sites from mobile devices (phones and tablets) jumped from 3 percent to nearly 37 percent, while US mobile e-commerce sales grew from $2 billion in 2010 to $43 billion in 2013.

Report says most retailers lag Amazon in strategic use of analytics

The retail industry is rich in data, yet retailers struggle to derive significant value from their analytics investments, according to a new research report from EKN Research. Results show that while 4 in 5 retailers use enterprise-grade analytics, they cite analytics interpretation as their biggest challenge.

Sears, Kmart announce cross-store pickup

Sears and Kmart have announced an online/in-store collaboration to allow pickup of sears.com or kmart.com orders at any of each other's stores.

Mobile site redirects add 8 seconds to page loads for online retailers

Severe inefficiencies in how some of the top e-retailers' sites load on a mobile device add more than 8 seconds to the page load process, according to new data analysis from Yottaa. In its ongoing study of the top 500...

For the first time, Amazon is in the Top 10 largest retailers

For the first time since STORES Media began reporting on the Top 100 largest retailers in America, Amazon.com has joined the ranks of the 10 largest companies, rising to No. 9 from 11 last year.

Kroger buying healthy living e-tailer Vitacost.com

The Kroger Co. and Vitacost.com, an online retailer of healthy living products, have announced a definitive merger agreement under which Kroger will purchase all outstanding shares of Vitacost.com for $8.00 per share in cash, or approximately $280 million. According to...

Retailers still far from 'omni-channel maturity'

Retailers have barely reached the halfway mark in their journey to omni-channel maturity, according to the results of a new report from Starmount and Retail Systems Research.

Report says most millennials are using mobile retail apps

CFI Group has published its Retail Satisfaction Barometer, which reveals consumer expectations during the shopping process, specifically noting the popularity of mobile technology. The report uncovered that the use of mobile applications for shopping purposes doubled in the past year,...

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Today's customer doesn't just shop in one place, nor in just one fashion. Retailers need to reach their customers across many channels — in the store, through the mail, and online — in order to thrive.