Kiosks in Retail 101

Self-service kiosks increasingly are becoming a fixture of the retail landscape. As they become more popular, the devices are changing the way retailers serve their customers.


Paul Price to keynote Interactive Customer Experience Summit

Paul Price, CEO of marketing technology company Creative Realities, will offer ICX Summit attendees his expert insights and real-world examples for putting the 'wow factor' into the customer experience.

Five ways tablets can transform retail experience

"Tablets have been touted as "reinventing" and "revolutionizing" retail. Retailers and consumer-facing businesses have been testing the use of tablets to gain operational and marketing advantages, and they like the results. Here are some ways retailers are getting big impact out of small screens."

Technology meets beauty in a New York subway station

A L'Oreal retail kiosk in the Bryant Park subway station gives New Yorkers a high-tech beauty consultation.

Can you afford to ignore cash in your kiosks?

Although payment options abound, cash should remain part of your business operation.

Staples tacks on digital signage, kiosks to omnichannel stores

Office supply chain Staples recently announced the launch of its omnichannel prototype stores that feature endless-aisle kiosks and digital signage. The in-store solution allows customers to replicate the online shopping experience of one of the country's largest Internet retailers within the company's brick-and-mortar locations.  

CVS iPad app offers a virtual shopping experience

The new virtual storefront app caters to the tablet-using shopper and capitalizes on the popularity of mobile retail.

Target's price matching: Revolutionary or redundant?

Deciding whether to match online prices with brick-and-mortar benefits is a growing retail conundrum.

CETW12: 5 Things to look for at CETW NYC

CETW in New York City is set to open; here's what to look for this year.

Coinstar: Rubi and Redbox Tickets a benefit to retailers

If the company's predictions are correct, coffee and tickets will drive foot traffic to stores.

Skype Station digital signage kiosks taking off

Estonian tech company says new Skype-capable kiosks will drive traffic and ad revenue for customers.

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Boating retailer West Marine deploys in-store digital signage kiosks

North American boating and accessories retailer West Marine, with more than 300 stores in 38 states, has deployed digital signage West Advisor kiosks in stores to provide product details and video-based buyer's guides, according to an announcement from DT Research.

LA kiosk recycles foreign currency into gift cards, charitable donations

Los Angeles-based Leftovercash Inc. rolled out its first automated foreign currency conversion kiosk at the Northridge Fashion Center Mall in the San Fernando Valley.

Interactive Customer Experience Summit coming to Chicago in June

The conference will focus on technologies such as digital signage, self-service kiosks, mobile and tablets, as well as emerging technologies like beacons, virtual assistants and augmented reality.

Bermuda mall integrates mobile app, digital signage, wayfinding kiosks

Livewire Digital has integrated a new mobile app with its digital signage for Washington Mall in Bermuda to provide up-to-date information to shoppers and diners, according to an announcement. "We have to speak to our visitors in their language —...

Kodak extends photo partnership with Bartell Drugs

Kodak Alaris announced that it has renewed a multi-year agreement with Bartell Drugs, the oldest family-run drug store chain in the nation. According to the companies, the agreement enables Bartell's to provide consumers with a complete photo shopping experience, and...

Celerant unveils new browser-based retail management tool

Celerant Technology today announced at the NRF Convention & EXPO its new retail management system, Stratus Retail. According to the company, this entry into Celerant’s line of integrated solutions allows retailers the freedom to access the complete functionality of a...

Automated retailing kiosk lands in Detroit

AVT Inc. announced that its Utique Shop has deployed in the Detroit Metropolitan Airport. Utique is an interactive, touch-sensitive, automated store that offers an assortment of luxury and personal items such as gifts, gadgets, electronics, and skincare items by high-end...

Retailer John Lewis rolls out new in-store tech for the holidays

The upscale retailer John Lewis, which operates 43 department stores throughout the U.K., has announced three new in-store technology initiatives it is taking for the "festive period." First, the company said it has become the first department store in the...

Walls + Forms introduces wireless retail kiosk

Walls + Forms, Inc. announced that it now has a wireless retail kiosk that is designed for cell phone and accessories display.

General Pants Co. goes multichannel with iPad kiosk plan

Australian retailer General Pants Co. announced its plans to deploy a fleet of in-store kiosks during a recent launch event in Sydney. According to an article on, the kiosks are iPad-based and blend "fashion shopping, social media and music...

Bartell Drugs rolls out book machine for in-store print-on-demand

Kodak Alaris announced Seattle-based Bartell Drugs will offer consumers a full-service digital-to-print media center for all their custom print needs, via On Demand Books' in-store Espresso Book Machine integrated with KODAK Picture Kiosks. According to the companies, this state-of-the-art center...

Calvin Klein taps Toshiba for in-store technology

Toshiba Global Commerce Solutions has announced that the fashion brand Calvin Klein has deployed its TCxWave solution in the brand's retail locations across Europe. The TCxWave allows retailers to use technology throughout the store to create a smooth shopping journey,...

Coinstar rolling out kiosks with PayPal integration

Starting this month, Coinstar users in California, Ohio and Texas can use the coin-counting kiosks to add money to, or withdraw money from, their PayPal account — a move that the company said furthers the convergence of brick-and-mortar and online...

Sporting goods store entertains shoppers with augmented reality

Sporting goods retailer Scheels recently installed an ArmorActive iPad kiosk in its Sandy, Utah, megastore, providing shoppers a taste of augmented reality. According to a press release, the kiosk consists of an ArmorActive iPad kiosk located across from a scenic...

Self-service kiosks could be financial savior for Michigan city

Grand Rapids, Mich., joins the growing list of local governments utilizing self-service kiosks to provide easier and more cost-effective access to certain government services. Two kiosks were installed last Friday at the City Hall, with plans for more around town,...

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Many kiosks are devoted to a single task, but others are true multi-taskers — dispensing product information and store directions one minute, dispensing cash or gift cards a minute later. Building and deploying an effective multi-function kiosks requires a combination of user interface design, technical prowess and IT integration skills.