How Mystery Shopping can Supercharge Your Marketing and Training

By dramatically improving product quality and the customer experience, mystery shopping could be called the ultimate brand insurance.

Type: White Paper


Healthier workplace snack options enabled by Cradlepoint powered kiosks

Cradlepoint IBR600 and MBR1200 provide quick and easy deployment and ensure kiosks remain up and running.

Type: Case Study

Sponsor: Cradlepoint

Digital Display Technology: An Introduction to Digital Signage

Digital signage is a viable and effective communications tool, but companies taking the first step in signage deployment will be much more successful on the playing field if they understand the basics of what digital media is and how it operates. Learn the basics of digital signage and how to make it most effective.

Type: Guide

Sponsor: LG Electronics USA, Inc.

See More »


How to turn angry customers into customer evangelists

Like most brilliant ideas, the premise is simple, but the results are excellent. It not only resolves the customer's complaint and restores confidence in the company but also makes the customer feel like part of the team.

Have you experienced your customer experience - as a customer?

Can you assume, with any confidence, that shoppers will enjoy something you've never tried yourself?

Mystery shopping professional conference coming this fall

Mystery shopping agencies, companies and mystery shoppers from around the country will be in San Diego, California this October in order to attend one of the largest conferences for mystery shopping providers. The event will allow participants to share thoughts...

Commentary: Lessons learned from mystery shopping

Mystery shopping has helped c-stores protect their bottom lines by ensuring attentiveness to the shopper.

See More »

Mystery Shopping topics, observations and case studies on Retail Customer Experience.