Digital interactions drive brick-and-mortar sales

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Deloitte Digital Study: Digitally-influenced sales are five times larger than e-commerce sales; consumers use of mobile for price checking declines 30 percent.

FEATURES


Retail of the future: Five insights from SXSW Interactive

In the case of retail tech, the biggest question wasn’t around the technology itself, but how to use it.

The ROI of social engagement

Current social media trends put the focus on context.

Why the empowered customer is good for retail

While the Internet trained consumers to be extreme deal-seekers, the mobile revolution is empowering them to be extreme convenience-seekers.

Crowdsourced shopping site sends users on a Hunt

The Hunt boasts 3 million users, who work to help other users find specific products online for purchase.

The rise of social selling in 2015

Early attempts by brands to gain followers and fans on social media are now giving way to more sophisticated efforts to leverage the power of social influence to convert sales.

Commentary: Retailers are leading the fight toward greater security

Sandy Kennedy, President of RILA, calls on Congress to pass legislation that enacts a single, preemptive national data breach notification standard.

Three micro-trends of the retail customer experience

There are several ways the retail customer experience is actually becoming smaller, and it seems to be a good thing for sales and customers.

Five e-commerce revenue leaks you need to plug

The holy grail of 1-to-1 personalization presents a challenge that 55 percent of online retailers haven't even begun to address, although several key elements are easy to implement today.

Five things to look for next week at NRF

The BIG Show is bigger than ever, so where do you begin? Start with our checklist of five things to look for at retail's biggest gathering.

The basics of bitcoin for retail

E-commerce and brick-and-mortar retailers targeting millennials and other tech-savvy consumers should give serious consideration to accepting the virtual currency.

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NEWS


Buying groceries online gaining acceptance globally

More than half of global consumers are willing to buy groceries online, according to Nielsen Global. Survey also shows 57 percent of shoppers consider grocery shopping in a retail store a fun day out for the family.

Amazon introduces Amazon Business

Amazon Business is a new marketplace on Amazon.com with features and benefits customized for businesses.

Meijer Curbside service gives shoppers drive-thru experience

New shopping service allows customers to shop for their items online curbside pick up.

Retailers encouraged by passage of cyber security bills

The Protecting Cyber Networks Act and the National Cybersecurity Protection Advancement Act encourage businesses to share cyber threat information electronically with federal law enforcement agencies.

Amazon to offer travel services

The new travel service pits Amazon against travel sites like Expedia and TripAdvisor.

TNS adds Ingenico, expands point-to-point portfolio

TNS' Managed POS Encryption helps merchants to protect sensitive customer information by eliminating the transmission of 'clear' cardholder data from the merchant environment, according to a company release.

Target website, apps overwhelmed by Lilly Pulitzer shoppers

Target took its website off line for about 20 minutes in the dark hours of Sunday morning as early shoppers scanned through Lilly Pulitzer bathing suits, shift dresses and jumpsuits before stores opened at 8 a.m.

POS app provider expands business model into comprehensive business management

Lavu Inc. has consolidated the branding of their worldwide POSLavu iPad App by combining and redesigning all of their websites into one, and updating their social media handles.

Direct sales company intros platform to connect international brands with Chinese consumers

Chinese online direct sales company to leverage logistics and marketing capabilities to help international partners sell directly to China.

Barclays expects huge gains in UK spending on mobile devices

Barclays said the influence of mobile on spending, however, is expected to more than double this figure from £18.4 billion to £112 billion over the same period.

Lowes Foods opts for Unata to pilot 1-to-1 e-commerce experience

Unata, the Toronto-based provider of one-to-one omni-commerce solutions, today announced that Lowes Foods, a locally-owned and operated grocery chain headquartered in North Carolina, has selected Unata's customer engagement platform for a pilot, which will offer a one-to-one e-commerce experience for its shoppers.

Returns are key for retaining UK customers, according to new research

More than 83 percent of consumers would stay loyal to a retailer with an easier returns delivery service, but majority expect a free service and more convenience and choice.

Fashion retailer expands digital gift card distribution

Charming Charlie said it recently expanded its relationship with Stored Value Solutions.

US retailers struggling to meet consumer expectations around mobile, in-store experience

Only 42 percent of shoppers found it easy to complete a purchase using a mobile device, and when asked which aspect of the shopping experience is most in need of an upgrade, 39 percent ranked the physical store first.

Zumigo launches validation service for online retailers

Identity verification company Zumigo Corp. has introduced what it says is the industry's first merchant payments validation service based on the real-time location of a customer's mobile phone, as well as a service to verify consumers' identity and credit card credentials during online purchases to prevent e-commerce fraud.

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The Internet boom changed the way people shop, and today it is rare to find a retailer that does not have an online presence of some sort. But online sales are very different from real-world sales — and making sure the experience is consistent with in-store is crucial.