FTC says mobile shopping apps aren't disclosing enough info to consumers

A new staff report issued by the Federal Trade Commission finds that many mobile apps for use in shopping do not provide consumers with important information, such as how the apps manage payment-related disputes or handle consumer data, prior to download.

FEATURES


Winning the online retail war with merchandising

Online merchandising is still evolving, and many e-retailers are overlooking invaluable tactics.

Amazon's Fire Phone: Will it succeed?

The sprawling online retailer has finally unveiled its smartphone. But is the company too late to a game that is well underway?

Big data, value pricing and fairness

Value pricing has long recognized that products and services have different utilities and, consequently, different values for customers.

Alibaba goes boutique: What we can learn from 11Main

Although most retailers don’t have the resources of an Alibaba-sized parent company, we can use key insights from Alibaba’s newest venture to aid our own strategies.

Amazon teases 'amazing' new device coming later this month

Amazon has uploaded a brief video, showing the reactions of various consumers to a new mystery product.

The one thing about Big Data that retailers aren't talking about enough

The collection of consumer data is not just transactional – there is an emotional component that is being ignored.

How data design can take the pain out of purchases

Owning new things is supposed to give us pleasure, but the process of acquiring them can come with pressure.

Is Olapic a vision for the future of multi-channel retailing?

Retailers can now create "look books" from consumer photos in real time.

Retailers launch comprehensive cyber intelligence sharing center

The R-CISC is an independent organization, the centerpiece of which is a Retail Information Sharing and Analysis Center (Retail-ISAC).

Learning from Heartbleed: 5 ways online retailers can stay safe and ready

Even with protections in place for standard security events, online retailers must understand that Heartbleed was truly an acute event.

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NEWS


Nordstrom acquiring personalized clothing service Trunk Club

According to the companies, Trunk Club's 250 personal stylists build true, one-to-one relationships with their members to understand their lifestyles and styling preferences before hand-selecting merchandise that is then shipped to the customer.

Study says 'neutral' online reviews are anything but neutral

Although businesses have recognized the value of online reviews for monitoring consumer interests, social media monitoring tools only track positive and negative sentiments, while overlooking the large amount of neutral reviews, which comprise about 50 percent of online reviews.

Marquee software optimizes online product descriptions

According to the company, Marquee automatically and consistently sharpens the relevance of product descriptions across web, mobile and tablet platforms.

MarketLive integrates login and pay with Amazon

E-commerce platform MarketLive has announced a strategic agreement with Amazon Payments, offering the ability for MarketLive merchants to help streamline the login and checkout process and increase conversion numbers. According to the companies, the integration of Login and Pay with...

Worldwide e-commerce sales to increase nearly 20 percent in 2014

Business-to-consumer e-commerce sales worldwide will reach $1.47 trillion in 2014 according to new figures from eMarketer, increasing nearly 20 percent over 2013.

Search marketing tops online retail customer acquisition tactics

Despite the arsenal of digital marketing tactics now at every retailer’s fingertips, one customer acquisition tactic still stands above the rest: paid search programs. According to the 2014 Shop.org/Forrester Research Inc.

Report says delivery will make or break holiday shopping this year

After a holiday season marred by lackluster order fulfillment and dissatisfied consumers, a new report from CFI Group and eBay Enterprise urges retailers to enhance fulfillment practices early to avoid losing customers, and revenue, this holiday season. Among its findings,...

Amazon sneakily introduces barebones mobile wallet app

Amazon Wallet appeared on the Amazon Appstore and Google Play store late last week, but a number of Android fan blogs are just noticing it exists. Amazon's new app, which is a beta version, does not support mobile payments, but...

Canadian shopping site SHOP.CA launches mobile app

SHOP.CA, a site offering daily sales events for Canadian shoppers, has announced its first mobile app for iPhone and Android devices. According to the company, the new app will feature the same exclusive daily sales on products from 27 categories...

Retail websites are loading 49 percent slower than last year

Software firm Radware has announced the release of its latest quarterly study titled "State of the Union: Ecommerce Page Speed & Web Performance, Summer 2014." According to the company, of the top 100 retail websites, the median page has grown...

Facebook is testing a "buy" button

Facebook announced in a blog post this week that it is testing "a new feature to help businesses drive sales through Facebook in News Feed and on Pages." In other words, the social networking giant is adding a "buy" button....

NRF applauds introduction of the Marketplace and Internet Tax Freedom Act

The National Retail Federation has issued a statement from Senior Vice President for Government Relations David French on the introduction of The Marketplace and Internet Tax Freedom Act, which was introduced by Senators Michael Enzi, Richard Durbin, Lamar Alexander, Heidi Heitkamp, Susan Collins and Mark Pryor.

Steve Madden selects Certona for e-commerce

Certona, a provider of real-time omnichannel personalization, has announced that it was selected by Steve Madden, a leading designer and marketer of fashion footwear and accessories for women, men and children, to deliver integrated, hyper-personalized experiences to its customers as...

World Cup has led to a 280 percent increase in soccer-related online shopping in the US

The 2014 World Cup appears to have kicked up more than a sea of Tim Howard fans in the United States.

Woot founder launches new daily deal site Meh

In 2004, Matt Rutledge and his colleagues launched the pioneering retail site Woot.com, the first "daily deal" site — only one product was available every day, and when inventory was gone, it was gone. Shoppers would then have to wait until midnight to see what the next day's offering was.

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The Internet boom changed the way people shop, and today it is rare to find a retailer that does not have an online presence of some sort. But online sales are very different from real-world sales — and making sure the experience is consistent with in-store is crucial.