2015 Retail Customer Experience Top 100

Consumers weigh in on the top brands in four categories, including overall customer experience.

Type: Special Report

Sponsor: Sutherland Global Services Inc.


Next-gen Beacon Use Will Transform Retail CX

Beacons are a powerful tool in the customer experience practitioner's toolbox that can help monitor, manage, and reinvent customer experiences.

Type: White Paper

Sponsor: InMoment


3 Critical Ways to Boost Customer Satisfaction in an Omnichannel World

Smart retailers understand that customer satisfaction and customer loyalty go hand-in-hand. But understanding customer expectations and exceeding them are two distinctly different propositions. Download our Playbook to join other savvy retailers who have embraced the omnichannel movement to create better customer experiences.

Type: White Paper

Sponsor: InMoment


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FEATURES


Talking With: Data Science Director Peter Chen on making analytics pay off

Data and data analysis are critical to be competitive in retail and an expert offers up insight on what to do and what not to do.

Amazon opening bookstores isn't as newsworthy as many may think

Amazon opening bookstores grabs lots of attention but it's really just another smart strategy. After all Amazon is a book seller already.

Talking With: Zebra Technologies on why Wi-Fi is a must-have retail technology

Implementing a free guest Wi-Fi can pay off in more ways than one and by 2017 an estimated 56 percent of retailers will be on board. But every retailer needs to be in the game.

Amazon: We're focused on boosting customer satisfaction, customer experience

During its earnings call Thursday Amazon leaders didn't seem too upset about falling short of some analysts' financial expectations and drove home the message it's aiming to make customer experience better than ever.

The expanding digital divide between consumers and retailers

Consumers want it all … but just how much can retailers deliver?

Talking with HP retail product chief Cory McElroy

Mobile security is a challenge for any retailer hoping to lure in the mobile device shopper. HP's Cory McElroy says the key is to not become complacent with a security strategy and continually evaluate and look for opportunities to enhance it..

Kmart chief: We're focusing on the fun factor and meeting shopper needs

Kmart's strategy is to provide every shopper, whether online or in a store, the best consumer experience and is relying on both old and new approaches to fulfill the goal.

Why 2016 may be the year of the mobile website shopper

Next year may be the year of the mobile website consumer, and retailers need to be ready.

Click and collect: A hat trick retailers can't pull off?

'Sort of works' is not acceptable for today's omnichannel consumers.

Dear Santa: All I want for Christmas is equal product pricing across genders

From razors and clothing to toys and adult diapers, women are likely always paying more for a product than men.

Zappos’ Santa Claus feat leaves big shoes to fill

A recent act of kindness by Zappos has some wondering if it could spin its reputation for feel-good experiences into a marketing tool.

Year in Review: 5 insights on why data will remain critical in 2016

Data, specifically given the looming Internet of Things technology ahead, will prove even more critical for retailers in 2016.

Insight on kicking a 2016 retail strategy off on solid ground

It's a good idea to review consumer patterns and data from the past year to make sure retail strategy plans for the new year are on track from the start.

How To: Crafting a retail customer experience to lure millennial consumers

Rodney Mason, Blackhawk group vice president of marketing, offers tips and insight on how retailers should approach developing and implementing a strategy focused on the millennial shopper.

Retailers beware: Mobile drives holiday shopping season

Mobile shopping already was ahead of expectations in the weeks leading up to the official start of the holiday season in the U.S.

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The Internet boom changed the way people shop, and today it is rare to find a retailer that does not have an online presence of some sort. But online sales are very different from real-world sales — and making sure the experience is consistent with in-store is crucial.

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