Amazon most intimate brand, reveals new research

When it comes to brand intimacy Amazon is leading the pack.


3 cases illustrating how Amazon outclasses its competitors

Amazon continues to soar by innovating in ways other can't imagine.

ICX Symposium: The customer experience is about technology + emotion

Today’s interactive customer experience is morphing quickly into an emotional consumer experience —and while technology is obviously a necessary part it’s not the sole ingredient.

FCES2015: Going mobile no longer ‘if’ or ‘when’ but ‘now’

Mobile is the most effective way to serve the millennial segment.

Jet jettisons membership fee citing bigger than expected sales drops membership fee just as initial free three-month subscription time frame comes to a close.

Why technology collaboration, integration are key for online retail success

There's robust growth predicted for the holiday online retail season but capitalizing isn't a sure thing. An expert offers up insight on what retailers need to do to attain success.

5 'don’ts' and 1 ‘do’ for making the customer experience rich and robust

Simple, common sense strategies in communicating with shoppers can prove rewarding for businesses and consumers.

Will the future of retail be place, purple fairy dust or prime?

The battle for core customers is heating up on many fronts

Online personal touch can prove as elusive as finding boat sneakers in the fall

The personal experience can be missing at even the most tenured ecommerce retailers as a search for white sneakers reveals.

Creating a personal experience: Misconceptions, why data is a critical element

The good news is that technology is making it an easier and more affordable strategy, but retailers need to have the right data. They can’t afford to push the strategy off to the sidelines.

Securing the retail experience: Tips to avoid the disastrous data breach

Shoppers love convenience, but as one security expert relates, convenience should never be viewed as more important than data and transaction security.

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Live webinar targets location-based marketing for retail segment

As consumer usage continues to shift to mobile, location-based advertising is becoming one of the fastest growing strategies for retailers when it comes to digital advertising Using real-time location data connects real-world behavior — like the places consumers visit and...

Same-day delivery matters more to young shoppers than older consumers

The younger shopping set is much more interested in same-day delivery than the senior set and such a retail strategy could pay off given the focus on serving the millennial this holiday shopping season.

Ex-Walgreens leader steps into new chief role at Kohl’s

Kohl’s has a new chief operating officer, having hired on former Walgreens e-commerce chief Sona Chawla.

Walmart revamps Cyber Monday into Cyber Sunday

The world's biggest retailer jump starts the online shopping day of the year one day earlier and is offering quadruple the number of sales items.

Start-up targets Amazon with pricing service benefitting retailers, consumers

Price service aims to connect local retailers with Amazon Prime members who want the cheapest price while supporting nearby stores.

Walmart going full steam on Black Friday discounts starting on Thanksgiving

Walmart adjusts holiday sales strategy in light of changing consumer shopping behavior.

China’s big online shopping day a big revenue success

The annual online Chinese shopping day beats out any other global holiday shopping season.

Amazon nemesis strives for funding to avoid being broke as 2016 dawns hopes to pull in $550 million investment to keep the lights on.

Macy's, Target opening late Thanksgiving Day

Retailers are taking various stances in regards to opening stores, online and offline, on Thanksgiving.

Walmart: We’re going to make shopping easier than ever

Retailer expects a huge wave of mobile devices hitting its online store this season.

Amazon kicks off Black Friday weeks ahead of top shopping day

Amazon is setting its own Black Friday season, by kicking off holiday deals as November arrives.

Sears launches service melding online shopping with in-store expertise

Online consumers seeking home appliance insight can now easily connect with knowledgeable associates with in-store appointment service.

Consumers will spend more holiday shopping online and spend more money this year

This holiday season consumer will be shopping online more than last year and spending more than in 2014.

Study: Millennial males are most active online wine shopper

What's most surprising is that the top online wine shopper demographic is also the most active brick-and-mortar wine consumer as well.

Amazon expands free Prime same-day delivery into Chicago, Orlando

Amazon will now be serving up free same-day delivery into more than 750 cities and towns.

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The Internet boom changed the way people shop, and today it is rare to find a retailer that does not have an online presence of some sort. But online sales are very different from real-world sales — and making sure the experience is consistent with in-store is crucial.