CVS Caremark to stop selling tobacco products

CVS Caremark announced today that it will stop selling all tobacco products at its more than 7,600 locations by Oct. 1 of this year.


Walgreens lawsuit highlights the need for common sense in managing employees

Expect some serious backlash against Walgreens when this story goes viral: Josefina Hernandez was an 18-year employee of the retailer, at the company's South San Francisco location. Hernandez is diabetic, and felt a hypoglycemic attack coming on.

CVS taking heat for length of store receipts

Coupons and special offers are stretching the length of the average receipt - and customers don't like it.

The Beauty of Soft Benefits

In the “stuff we really, really, like” department, we’re ready to add the new “Beauty Board” from CVS’ ExtraCare Beauty Club. In a recent announcement, the 8 million member-strong program announced that it is introducing a panel of beauty and...

Better Pricing / Better Living

The most recent 2011 Store Openings list (a list obtained from credible published sources available to the general public, updated 3/24/11) reveals that store unit expansion is aligned to consumer desire for better pricing and better quality of life. At...

7 keys to customer experience in 2010

True dedication to the voice of the customer will be pivotal for retailers looking to improve their customer experience in the coming year.

The 5 biggest retail customer experience stories of 2009

Faced with a tough economy and shaky consumer confidence, retailers innovated when it came to customer experience this year.

How consumers killed customer service

Demand for low prices has driven down the value of customer service. Here's how retailers can drive it back up.

How mobile is set to impact the 2009 holiday retail season

In what is another challenging holiday season for retailers, mobile marketing and advertising provide a very welcome bright spot.

RetailWire Discussion: Localization and limited buys

The pendulum has swung away from generalization and back toward localization, but retailers and brands are learning how to execute locally through their existing buying models.

Shifting retailers respond to new 'season of discontent'

Smart retailers are combating the tough times with an organizational shift to a customer-centric focus.

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Walmart tops list of most valued retail brands

Interbrand released its Most Valuable Retail Brands list for 2013 and the U.S. section is topped by the largest retailer on the planet — Walmart. There were some notable shifts in the U.S.

Canadian pharmacy chain deploys digital signage network

Canadian pharmacy chain Medicine Shoppe Canada has begun establishing a digital signage network that connects their pharmacies across Canada and presents value-added health care information to patients and customers, according to a company announcement. Sixty locations were already operational on...

Walgreens' Well Experience concept blurs channels

Walgreens wants to be known as more than just a pharmacy. In a recent article on Forbes, CEO Gregory Wasson explained how the chain is moving beyond the traditional look of a drugstore with its Well Experience concept that emphasizes...

Walgreens utilizes pharmacy kiosks in new store designs

Walgreens has begun the roll out of new store designs at select locations across the country with self-service kiosks touted as a tool to improve customer service at the pharmacy. The Walgreens Express Rx is a touchscreen kiosk that enables...

Walgreens celebrates 8,000 stores with opening of LA flagship

Walgreens opened its 8,000th location this past weekend in Los Angeles. The flagship features offerings not typical at drug stores, such as a fresh sushi bar, high-end wines and a barista-attended coffee bar. The store also touts a "state of...

Halloween and Sandy boost retail sales

The Johnson Redbook Index, an indicator of performance in U.S. retail sales, released figures yesterday showing that national chain-store sales fell 1.6 percent in the first four weeks of October compared to the same period in September — but recent...

Walgreens launches its Nice! store brand

Walgreens today officially unveiled its new store brand Nice! in stores across the country. According to the company, the new brand will include more than 400 high quality grocery and household products at prices up to 30 percent below other...

Walgreens: We will become the best place to plug in your electric car

Walgreens plans to offer electric vehicle (EV) charging stations at approximately 800 locations across the country by the end of the year, making it the nation's largest retail host. The company's neighborhood stores will provide convenient locations for EV drivers...

AMA to take action on insurers steering patients to retail clinics

The American Medical Association is getting tougher with insurers, according to American Medical News, the organizations news publication.

Walgreens unveils web pickup service

Walgreens has combined the convenience of online shopping with its neighborhood stores by introducing its new Web Pickup service at locations throughout the Chicago area. Chicago is the first full market rollout for Web Pickup, which enables consumers to shop online at and pick up orders at a Walgreens store in as little as an hour.

Best Buy, TiVo, Walgreens affected by weekend hackers

According to The Los Angeles Times, Best Buy Co., TiVo Inc. and Walgreen Co.

Walgreens to purchase

According to, Walgreens has announced that it plans to buy for $409 million. sells over-the-counter health, beauty, vision and skin care products., launched in 1999 and employing about 1,000 people, had $456 million in sales last year, while Walgreens had $67 billion.

Price Chopper to implement IBM data-warehouse platform

IBM today announced that Price Chopper, a Golub Corp. company and one of the largest supermarket and pharmacy chains in the Northeast region, will implement IBM Netezza, a comprehensive data-warehouse platform. The platform utilizes the company’s sales, merchandising and supply...

Walgreens uses mobile app as customer loyalty strategy

According to, a large number of Walgreens customers are using its mobile application to refill prescriptions. The company is reporting that more than half of prescription refills are being completed via mobile phone. Walgreens launched its Refill by Scan application for iPhone and Android devices about four months ago.

Herbal Essences launches Microsoft Tag displays

Herbal Essences recently launched a new retail campaign using the Microsoft Tag on in-store shelf talkers. The Tag help shoppers determine which collection of hair care products are best suited for their hair type. Microsoft Tag is a new kind...

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