UK auto dealer turns to Amscreen digital signage network to promote Fiats

A United Kingdom automotive group has turned to the European digital media network owner Amscreen to help promote its Fiat line. Glyn Hopkin, which has more than 25 dealerships across London and the southeast UK, is using Amscreen’s network and...


3M debuts Virtual Presenter at SXSW

3M recently debuted its first fully integrated, interactive Virtual Presenter at South by Southwest Interactive in Austin, Texas. SXSW attendees could interact with the life-like digital avatar through a touchscreen interface to get conference panel recommendations, learn more about 3M...

GM: A premature celebration?

GM reported a record $7.6 billion profit for 2011. Politicians hailed this is as proof positive that the bailout worked.

McLaren opens flagship showroom in London

On June 21, McLaren Automotive opened the doors to its first global retailer, McLaren London. By the end of this year, McLaren will have 35 bespoke retailers in 19 countries worldwide selected by McLaren to offer the best in customer...

How To Politely Say, "You Suck" to a Retailer

When you don't get a word from an employee at a store, call them on it with this simple tool to improve their customer service. 

Speedway doesn’t slow down . . . its rewards options, that is

Act fast, high-frequency competitors. Speedway SuperAmerica’s new Speedy Rewards Pay Card is now turning its members’ loyalty cards into debit cards, offering a PIN-operated payment option along with traditional rewards and an instant rollback of 5 cents per gallon for the first 90 days of use.

7 keys to customer experience in 2010

True dedication to the voice of the customer will be pivotal for retailers looking to improve their customer experience in the coming year.

The 5 biggest retail customer experience stories of 2009

Faced with a tough economy and shaky consumer confidence, retailers innovated when it came to customer experience this year.

How consumers killed customer service

Demand for low prices has driven down the value of customer service. Here's how retailers can drive it back up.

How discounting is hurting retailers

When retailers lower prices without asking customers to give up something in return, confusion results and sales are negatively impacted.

RetailWire Discussion: Localization and limited buys

The pendulum has swung away from generalization and back toward localization, but retailers and brands are learning how to execute locally through their existing buying models.

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Infiniti opens new experience center in Dubai

Infiniti, a luxury automotive brand from Japan, has strengthened its commitment to its Middle East customers with the opening of the new Doha Infiniti Centre, Qatar. Dedicated purely to Infiniti's model range, the Doha Centre offers customers the total Infiniti...

Mercedes Dealers get top marks for retail experience

According to a report in, Mercedes dealers received the highest satisfaction index rating for the third year in a row in the Pied Piper Prospect Satisfaction Index, which uses 3,524 paid mystery shoppers to rank the retail experience at...

U.S. retail sales drop for the first time in 11 months

According to Bloomberg, U.S. retail sales fell in May for the first time in 11 months.

Kendon Trailers partners with Shopatron to offer consumers eCommerce platform

Kendon Trailers, an Anaheim, Calif.-based manufacturer of fold-up motorcycle trailers and lifts, has partnered with Shopatron, an eCommerce solutions company, to sell Kendon's products directly from its website. According to Frank Esposito, president of Kendon Industries, the company didn't want...

Tesla Motors opens new interactive store in San Jose, Calif.

According to the Bellingham Herald, Tesla Motors, designer and manufacturer of electric vehicles and EV powertrain components, has opened a new San Jose, Calif. store in the Santana Row shopping area where shoppers can design their own Tesla Roadster. The...

NRF: March retail sales indicate confident, but cautious, consumer

According to the National Retail Federation, retail sales in March increased across the board for the ninth straight month. For March, retail industry sales, which exclude automobiles, gas stations and restaurants, increased 0.6 percent seasonally adjusted from February and 3.9...

Retailers tackling 'mountains of data'

A new report in the New York Times discusses the "mountains of data and whiz-bang technology" that today's retailers are wrestling with, in their ongoing attempts to get shoppers eager to spend money again. The story touches on everything from...

Survey: Retail employees not giving good customer service, despite tough job market

Despite working in a sector that has suffered job losses averaging roughly 50,000 per month since the start of the recession, retail employees are not providing high-level customer service, according to data from The SALT & Pepper Group's new Retail...

Report: Retailers benefiting from near-real-time BI

RSR's newest research study, "Using Business Intelligence to Help Control Outcomes in an Uncontrollable World," published in partnership with the National Retail Federation and sponsored by SAP, finds the majority of retailers focused on reacting quickly to constant changes in...

Forecast: Smaller inventories, more price cutting for the 2009 holidays

The line between outlet stores and mainstream retail is blurring this holiday season as even upscale and luxury chains ratchet back their inventories and slash prices. The success or failure of these value-focused strategies will determine whether some operators manage...

NRF releases crowd management guidelines for retailers

As one of the busiest shopping days of the year approaches, retailers are focusing on one key component of their holiday plans: crowd control. With the help of several retailers, along with their loss-prevention teams and law enforcement officials, the...

ResponseTek CEM upgrade adds SMS surveys, new reports

ResponseTek, a provider of on-demand customer experience management (CEM) software, has announced the Fall 2009 release of its ResponseTek:CEM solution. Retailers can use the tool to survey customers on their in-store or in-branch experience following a transaction, and new distributed...

Digital Signage Association to host free webinar on future trends

The Digital Signage Association (DSA) is holding a free webinar entitled "Digital Signage Future Trends" on Tuesday, Nov. 3 at 12 noon Eastern time.

Report: Store-based retailers see the most potential in mobile

RSR Research's latest report, "Online Commerce in 2009: The Model Has Changed — Have Retailers?" finds that store-based retailers see the greatest opportunities for mobile, while online pure play retailers place greater value on social networks. Retailers across the board...

New research dissects what makes a 'wow experience'

A new survey from The Verde Group and the Retail Council of Canada says that most shoppers — just slightly more than 50 percent — have had a great retail experience in the past six months. What exactly made those...

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