Costco re-ups with Cardtronics for bulk of retail locations

Costco Wholesale has renewed and extended its contract with Cardtronics as a key provider of ATM services in the United States, the company announced in a news release. Cardtronics owns and operates ATMs in all 450 current Costco membership warehouses...


Yes Virginia, Retail Holiday Sales Will Suck... Again!

Wherever you look from now until the first week of January, there will be one consistent message: retail holiday sales will suck. That's because the evidence shows, regardless of reality or economic circumstances, the stories are the same. 

7 keys to customer experience in 2010

True dedication to the voice of the customer will be pivotal for retailers looking to improve their customer experience in the coming year.

The 5 biggest retail customer experience stories of 2009

Faced with a tough economy and shaky consumer confidence, retailers innovated when it came to customer experience this year.

How consumers killed customer service

Demand for low prices has driven down the value of customer service. Here's how retailers can drive it back up.

How mobile is set to impact the 2009 holiday retail season

In what is another challenging holiday season for retailers, mobile marketing and advertising provide a very welcome bright spot.

How discounting is hurting retailers

When retailers lower prices without asking customers to give up something in return, confusion results and sales are negatively impacted.

RetailWire Discussion: Localization and limited buys

The pendulum has swung away from generalization and back toward localization, but retailers and brands are learning how to execute locally through their existing buying models.

Black Friday verdict: Number of shoppers up, average spending down

A National Retail Federation survey conducted over the weekend confirms the expected: more people spent less.

The changing face of Black Friday

The weekend after Thanksgiving remains the biggest shopping event of the year, but the reasons customers pack the stores are changing.

Shifting retailers respond to new 'season of discontent'

Smart retailers are combating the tough times with an organizational shift to a customer-centric focus.

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RFID applications for retail to display at EuroCIS

Enso Detego GmbH, specialists for RFID solutions, announced what it said are new possibilities for the use of RFID in fashion retail ahead of the EuroCIS technology trade fair in Duesseldorf, Germany from Feb. 19-21. Detego will present a software...

Lowe's to add 45K seasonal workers

Lowe's announced this week its plans to hire approximately 45,000 seasonal employees at its stores in the U.S. during spring — the busiest time of year in the home improvement industry.

In retail, size matters

It may seem like there is nothing small about big-box retailer Costco, but a recent article on pointed out a psychological paradox that could be a reason behind the store's success. At a deeper level, the customer's experience of...

IKEA announces plans to go green by 2020

IKEA announced today that it will shift to renewable energy by 2020 as part of a preservation plan that has won support from environmentalists, according to a Reuters report. The Swedish-based retailer wants to build on many customers' desires for...

Walmart battles Amazon with launch of same-day shipping

Rival retail giants Walmart and Amazon go toe-to-toe once again, with Walmart announcing Tuesday that it had begun testing same-day delivery for online purchases. According to an article on, Walmart plans to make the instant delivery possible by shipping...

Hartmarx opens a pop-up store in Chicago

Hartmarx Corp., the bankrupt men's clothing retailer, opened a pop-up store this month in a vacant building on Chicago's State Street, reports the Chicago Tribune. HMX LLC, a company formed from the Hartmarx Corp., converted the location into a space...

Multidev releases ecommerce back office solution

Multidev Technologies Inc., developers of fully-integrated ERP solutions for retail and wholesale, announced the release of its new software developed specifically for the ecommerce segment. The e-comDrive solution is an integrated back office system. e-comDrive’s integrated system includes order management...

Target takes on warehouse clubs

Over the weekend, Target stores launched a new seven-week marketing blitz called "The Great Save," which aims to position Target as a sort of hybrid of its traditional value-oriented sell and the buy-in-bulk experience of warehouse stores. According to the...

Retailers tackling 'mountains of data'

A new report in the New York Times discusses the "mountains of data and whiz-bang technology" that today's retailers are wrestling with, in their ongoing attempts to get shoppers eager to spend money again. The story touches on everything from...

NRF survey: Most consumers are less than halfway done with holiday shopping

Though the Christmas countdown is in its final stages, it seems shoppers still have plenty of shopping left to do. According to NRF's 2009 Holiday Consumer Intentions and Actions Survey, conducted by BIGresearch, the average person had completed 46.7 percent...

Study: Promotional bundles devalue products, reduce long-term profit

The best things in life aren't free, especially for companies trying to lure customers by offering sweet deals on two complementary products. Marketers traditionally have relied heavily in their sales promotions on free and reduced offers for bundled products (two...

Cegid to unveil retail management tool at NRF Big Show

Software solutions company Cegid announced that it will unveil its latest retail planning, merchandising and store management application at the NRF EXPO, which runs Jan. 11-12 in New York City. The company will demonstrate its .Next solution, which assists retailers...

Survey: Retail employees not giving good customer service, despite tough job market

Despite working in a sector that has suffered job losses averaging roughly 50,000 per month since the start of the recession, retail employees are not providing high-level customer service, according to data from The SALT & Pepper Group's new Retail...

Report: Consumer definition of value is changing

The shopper experience study underway by The Integer Group and M/A/R/C Research reveals that electronics and department stores continue to see the largest loss of shoppers and have the worst conversion rate, with about half of shoppers leaving without making...

Report: Consumers in a frugal holiday mood

U.S. households are expected to spend an average of $390 on Christmas gifts this holiday season, down from last year's estimate of $418, The Conference Board reports today. The survey of Christmas gift-spending expectations covers a representative sample of 5,000 U.S.

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The warehouse store taught consumers the wonders of buying toilet paper, milk and socks by the pallet. And warehouse stores are no longer just big, cold rooms filled with product en masse; they are part of a unique shopping experience that customers will actually pay a membership fee for.