Customer service strategy: Deliver value with time


Your customers want you to know this: "Value my time and you value me." It's part of delivering amazing service.


UK shoppers are using less cash

Self-checkout and new ways to pay are leading to a decrease in the use of cash in the U.K., according to a BRC study.

Retailers shaking up self-checkout offerings as deployments increase

The global installed base of self-checkouts will nearly double within five years, an RBR study finds.

In-aisle self-scanning enters the Middle East

A concept store in Abu Dhabi implements in-aisle scanning to go with the area's modernization project.

NRF: Motorola's MP6000 bioptic imaging checkout

At this year's NRF show, representatives from Motorola were on hand to demonstrate the company's new multi-plane bioptic imager, the MP6000 scanner. According to Motorola, the scanner works at extremely high speed and accuracy rates, and works with damaged barcodes, as well as barcodes on plastic loyalty cards or a mobile phone screen.

Scan & Go puts retail self-checkout on the move

Walmart puts mobile in charge by testing an iPhone application for self-checkout.

3 retailers who are getting mobile right

Execs from Redbox, Coldwell Banker and Guaranteed Rates share their companies' mobile strategies.

Vending kiosks providing retailers variety of solutions

From dispensing products to tracking consumer behavior, vending kiosks are the new go-to retail solution.

Retail tech heats up to beat holiday shopping lockdown

Behind-the-scenes prep for the holidays is underway, with digital signage and engagement tech on the upswing.

Study: Self-checkout is here to stay

North America replaced western Europe as the largest region for self-checkout shipments in 2011.

How to design your own solar-powered QR codes

A step-by-step on how to pull off your version of Emart's innovative marketing campaign.

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Interactive Customer Experience Summit coming to Chicago in June

The conference will focus on technologies such as digital signage, self-service kiosks, mobile and tablets, as well as emerging technologies like beacons, virtual assistants and augmented reality.

U.K. supermarket plans evening class for self-service checkout

The manager at the Attleborough branch of U.K. supermarket chain Sainsbury’s is to hold an evening advice and guidance session, with coffee and biscuits, to help customers learn how to use self-service checkout tills.

Tesco extending 'Scan-as-you-shop' program to 100 more stores

Self-service technology provider Re-Vision has announced that after completing a successful 200-store rollout during 2012–13, Tesco have made the decision to extend the rollout of the Scan-as-you-shop solution to another 100 UK stores by the end of 2014. Tesco introduced...

China’s Rainbow Department Store chain pilots self-checkout tech, UK's Tesco trials high-speed self-checkout

NCR has won a contract for a self-checkout pilot project from China’s Rainbow Department Store chain, according to a company announcement. After an initial test phase, the self-checkout solution will be available at the newly opened Hangzhou Rainbow Shopping Mall...

Nearly one in two U.K. shoppers need help with self-service checkout

Nearly one in two U.K. supermarket shoppers say they regularly need help when using self-service checkouts, a survey by independent U.K. market research firm Viewsbank has found.

Tesco store testing new automated checkout scanner

Tesco announced that its newest Tesco Extra store in the U.K. city of Lincoln is using a new checkout scanner belt from Datalogic that it says reduces customer checkout time.

Sainsbury’s store bags more self-service checkouts

The Sainsbury’s store in Bath, U.K. has installed more self-service tills as part of a refurbishment, the Bath Chronicle reports.

Millennial travelers prefer digital shopping

Millennial travelers are willing to spend their money and loyalty points on purchases for ancillary items at self-service kiosk and mobile devices, according to a survey by NCR Corp. "Airports and airlines alike have a unique opportunity to cater to...

Village Vending brings back English village stores

Village Vending, a company based in the small historic town of Ashbourne, Derbyshire, U.K., is providing self-service kiosks with the look and feel of traditional village stores. Village stores, once the center of English rural life, have been on the...

Wincor Nixdorf to use MEI banknote recycling systems in retail checkout lanes

Wincor Nixdorf is to use the MEI BNR banknote recycling system in its retail payment terminals. "The decision by Wincor Nixdorf to specify the MEI BNR reinforces the value that cash-recycling offers automated checkout lanes," Tom Nugent, Crane Payment Innovations'...

Precision measuring tech for retail checkouts to weigh in at EuroShop

METTLER TOLEDO, a manufacturer of precision measuring instruments, will present retail concepts to improve the in-store experience at fresh service counters and self-service weighing areas during the upcoming EuroShop show in Düsseldorf, Germany. Features include live demonstrations of self-service and...

Target Canada's French-only self-checkouts cause controversy

A Target shopper in Montreal has called attention to the apparent lack of English on the retailer's self-checkout kiosks. According to an article on, Anne-Marie Legault began to use the self-checkout kiosk when she found that the machine only...

Checkpoint launches RFID system for retail point-of-exit

Checkpoint Systems, Inc., a supplier of merchandise availability solutions for the retail industry, has announced RFID-based EAS Overhead 2.0, which the company says delivers improved inventory visibility and loss prevention benefits at the point-of-exit. Overhead 2.0 is a key component...

Study: Self-checkouts causing shopper frustration, abandoned carts

Recent research from Tensator found that one out of every three shoppers (out of nearly 400 polled) has walked out of a store without the goods they intended to buy — simply because of a bad experience with a self-service...

Jewel-Osco puts an end to self-checkout

The northern Illinois grocery store chain Jewel-Osco is in the process of removing self-checkouts from its more than 170 store locations, according to a post on Company spokesperson Allison Sperling said the change will take place throughout the next...

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Why have an employee check out one customer, when they can be helping four at once? Self-check-out is rapidly winning over customers, and saving tons of money in the process.