Using Queue Analytics Technology to Improve the Customer Experience

Learn everything you need to know about queue management technology and best practices for achieving your efficiency and customer experience goals.

Type: White Paper

Sponsor: Lavi Industries


Best Practices to Optimize Efficiency and Improve the Customer Experience

This slideshow presentation offers top practices and compares technologies that can help you better manage your queue. You’ll discover how companies across industries – from transportation to retail to amusement parks – are using intelligent queue management and learn how to build a business case for your own adoption of technology.

Type: Presentation

Sponsor: Lavi Industries


Self-Checkout Lines Quick Guide

Grocers and other retailers have embraced the notion of self-checkout stations as a means of convenience and efficiency for their customers, but have unfortunately, found themselves faced with the unintended consequences of lost sales and declining customer engagement. In this guide you’ll learn tips for regaining lost sales and more.

Type: White Paper

Sponsor: Lavi Industries


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FEATURES


Critical reasons why retailers need a seamless product return process

Retail product returns, which appear to be a minor part of the customer experience, are actually a crucial component of the overall relationship between the consumer and retailer.

Top 2016 marketing trends & why you need interactivity

2016 is going to herald many changes to the marketing paradigm. Let's look at how interactive technology can help retailers utilize these trends.

ICX Symposium: The customer experience is about technology + emotion

Today’s interactive customer experience is morphing quickly into an emotional consumer experience —and while technology is obviously a necessary part it’s not the sole ingredient.

FCES15: Why design is key to customer engagement

Design is a key aspect for the customer experience and plays directly into the "corporate soul" and building a relationship with customers.

Will the future of retail be place, purple fairy dust or prime?

The battle for core customers is heating up on many fronts

Why the brick-and-mortar storefront isn’t going anywhere

In-store and online retail experiences are not mutually exclusive. In each retail environment the customers deserves the same loyalty points, custom product recommendations, local sales insight.

Store design: It just keeps getting smarter… and sexier

There's no question that today's shoppers want to be wowed. Tech-savvy and design-smart, they're looking for interactive and visually appealing experiences that jolt them out of the day-to-day.

5 ways surveillance can improve retailer ops

The advancements in video surveillance over recent years have made it possible for retailers and business managers to document operations, observe customer traffic, keep a close eye on cash handling, make sure safety protocols are met, track inventory and monitor employee behavior.

Qtrac iQ® Intelligent Queue Management

Intelligent queue management is your answer to a more productive queue and a better customer experience. In this short video we show how Qtrac iQ from Lavi Industries turns your Beltrac® stanchion into a virtual turnstile, allowing you to measure, monitor, and manage your queue like never before.

Under Armour boosts customer experience with digital signage in new Chicago store

Athletic apparel and gear retailer Under Armour recently opened the doors of its newest specialty retail location on Chicago's Magnificent Mile – and the new space is a high-tech wonderland.

Why you should take retail traffic indexes with a grain of salt

Why are there such discrepancies in these indexes ... and whom should you believe?

Five innovative Barcelona retailers creating muy bueno customer experiences

When most people think of Barcelona, the first features that come to mind are its unusual architecture, rich history and Catalan cuisine. But the area is also home to a burgeoning class of "citi-sumers" who are fueling a vibrant and innovative retail resurgence.

Three micro-trends of the retail customer experience

There are several ways the retail customer experience is actually becoming smaller, and it seems to be a good thing for sales and customers.

Neiman Marcus debuts digital mirror

Luxury fashion retailer Neiman Marcus has announced the rollout of the MemoryMirror by MemoMi in its Walnut Creek location, with other rollouts scheduled later this month.

For retailers, will 2015 be the year of the millennial?

Millennials controlling 70 percent of the spending power in the U.S. creates vast uncertainty among retailers, but with the strongest economy in years, optimism prevails as we begin 2015.

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The modern retail is experience is about more than buying products. It's about the feeling the customer gets from being in your store, the way it makes them feel, and how it addresses the person they want to be. This doesn't happen by accident — world-class store design can positively impact the customer experience, but only when that design is done deliberately and with great care.

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