Abercrombie & Fitch enjoys healthy profit, smaller sales dip for quarter

Clothing retailer Abercrombie & Fitch got an early holiday gift with its latest earnings report.


ICX Symposium: The customer experience is about technology + emotion

Today’s interactive customer experience is morphing quickly into an emotional consumer experience —and while technology is obviously a necessary part it’s not the sole ingredient.

FCES15: Why design is key to customer engagement

Design is a key aspect for the customer experience and plays directly into the "corporate soul" and building a relationship with customers.

Will the future of retail be place, purple fairy dust or prime?

The battle for core customers is heating up on many fronts

Why the brick-and-mortar storefront isn’t going anywhere

In-store and online retail experiences are not mutually exclusive. In each retail environment the customers deserves the same loyalty points, custom product recommendations, local sales insight.

Store design: It just keeps getting smarter… and sexier

There's no question that today's shoppers want to be wowed. Tech-savvy and design-smart, they're looking for interactive and visually appealing experiences that jolt them out of the day-to-day.

5 ways surveillance can improve retailer ops

The advancements in video surveillance over recent years have made it possible for retailers and business managers to document operations, observe customer traffic, keep a close eye on cash handling, make sure safety protocols are met, track inventory and monitor employee behavior.

Qtrac iQ® Intelligent Queue Management

Intelligent queue management is your answer to a more productive queue and a better customer experience. In this short video we show how Qtrac iQ from Lavi Industries turns your Beltrac® stanchion into a virtual turnstile, allowing you to measure, monitor, and manage your queue like never before.

Under Armour boosts customer experience with digital signage in new Chicago store

Athletic apparel and gear retailer Under Armour recently opened the doors of its newest specialty retail location on Chicago's Magnificent Mile – and the new space is a high-tech wonderland.

Why you should take retail traffic indexes with a grain of salt

Why are there such discrepancies in these indexes ... and whom should you believe?

Five innovative Barcelona retailers creating muy bueno customer experiences

When most people think of Barcelona, the first features that come to mind are its unusual architecture, rich history and Catalan cuisine. But the area is also home to a burgeoning class of "citi-sumers" who are fueling a vibrant and innovative retail resurgence.

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Digital redesign debuts at Primark store in Madrid

Squire, a U.K.-based creative content studio, and Dalziel & Pow, an independent agency that represents brands worldwide, recently announced that they partnered to bring what the companies call an innovative digital installation.

Microsoft retail flagship opens doors in NY

It’s opening day today for Microsoft’s first flagship retail location on Fifth Avenue in Manhattan.

Macy's targets millennial consumers with a special shopping experience

Special shopping section will even boast a 'blow dry bar' in the near future.

Emerson takes a model approach to retail systems research and technology development

Simulated retail environment will foster greater systems and controls innovations.

Williams-Sonoma's Atlanta space boasts unique experience for shoppers

It is the retailer’s eighth location to include a home showroom and the first in the South.

'Living Services' promises to radically change retailer-consumer interaction

There’s a tsunami of change coming toward the retail business environment and interaction with the customer that may turn today’s approaches and strategies in completely new directions, impacting everything from store design to communication with consumers.

Westfield debuts video sneak peek of new LAX remodel

The design was inspired by L.A.’s Sunset Boulevard and features 21 new dining and retail destinations, including newly revealed first-of-its-kind The Marketplace by Wolfgang Puck.

FAO Schwarz toy store in midtown Manhattan to close

The FAO Schwarz toy store in midtown Manhattan will close July 15 due to rising rent.

Walmart commits to add 115 new stores in China

Walmart commits to build 115 new stores in China by 2017, upgrade 50 stores this year and continue to focus on e-commerce.

US retailers struggling to meet consumer expectations around mobile, in-store experience

Only 42 percent of shoppers found it easy to complete a purchase using a mobile device, and when asked which aspect of the shopping experience is most in need of an upgrade, 39 percent ranked the physical store first.

The Source lands in Toronto Pearson International

Toronto-based design agency Shikatani Lacroix has designed and delivered the latest retail location featuring digital signage for Canadian consumer electronics retailer The Source in Toronto Pearson International Airport.

Mood Media launches music solution for small, medium retailers

The new solution provides access to a catalog of more than 5 million tracks that are fully licensed for commercial use and one-on-one collaboration with a Mood Music Designer.

GlobalShop, IIDA announce partnership

IIDA will endorse, promote and act as Knowledge Partner for GlobalShop beginning next year at its annual retail design trade show and conference, March 24-26 at Mandalay Bay Convention Center in Las Vegas.

Digital signage opening the door to GlobalShop 2015

Show deploying digital signage entranceway to underscore the role interactive display technology is playing in shaping the future of retail design.

Book retailer ERNSTER adds 'Scan2Order' shopping feature

ERNSTER - l'esprit livre, Luxembourg's largest book retailer, has installed a new "Scan2Order" feature.

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The modern retail is experience is about more than buying products. It's about the feeling the customer gets from being in your store, the way it makes them feel, and how it addresses the person they want to be. This doesn't happen by accident — world-class store design can positively impact the customer experience, but only when that design is done deliberately and with great care.