'Living Services' promises to radically change retailer-consumer interaction

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There’s a tsunami of change coming toward the retail business environment and interaction with the customer that may turn today’s approaches and strategies in completely new directions, impacting everything from store design to communication with consumers.

FEATURES


5 ways surveillance can improve retailer ops

The advancements in video surveillance over recent years have made it possible for retailers and business managers to document operations, observe customer traffic, keep a close eye on cash handling, make sure safety protocols are met, track inventory and monitor employee behavior.

Under Armour boosts customer experience with digital signage in new Chicago store

Athletic apparel and gear retailer Under Armour recently opened the doors of its newest specialty retail location on Chicago's Magnificent Mile – and the new space is a high-tech wonderland.

Why you should take retail traffic indexes with a grain of salt

Why are there such discrepancies in these indexes ... and whom should you believe?

Five innovative Barcelona retailers creating muy bueno customer experiences

When most people think of Barcelona, the first features that come to mind are its unusual architecture, rich history and Catalan cuisine. But the area is also home to a burgeoning class of "citi-sumers" who are fueling a vibrant and innovative retail resurgence.

Three micro-trends of the retail customer experience

There are several ways the retail customer experience is actually becoming smaller, and it seems to be a good thing for sales and customers.

Neiman Marcus debuts digital mirror

Luxury fashion retailer Neiman Marcus has announced the rollout of the MemoryMirror by MemoMi in its Walnut Creek location, with other rollouts scheduled later this month.

For retailers, will 2015 be the year of the millennial?

Millennials controlling 70 percent of the spending power in the U.S. creates vast uncertainty among retailers, but with the strongest economy in years, optimism prevails as we begin 2015.

Four common retail rebranding mistakes to avoid

Most major retailers undertake a rebranding initiative once every seven to 10 years, ranging from creating and installing new signage to a comprehensive overhaul of the physical premises.

Five things to look for next week at NRF

The BIG Show is bigger than ever, so where do you begin? Start with our checklist of five things to look for at retail's biggest gathering.

Video: Behind the scenes of an AT&T holiday store makeover

AT&T recently decked the halls of its flagship Michigan Avenue store in Chicago, using a new "Magical Forest" theme.

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NEWS


Westfield debuts video sneak peek of new LAX remodel

The design was inspired by L.A.’s Sunset Boulevard and features 21 new dining and retail destinations, including newly revealed first-of-its-kind The Marketplace by Wolfgang Puck.

FAO Schwarz toy store in midtown Manhattan to close

The FAO Schwarz toy store in midtown Manhattan will close July 15 due to rising rent.

Walmart commits to add 115 new stores in China

Walmart commits to build 115 new stores in China by 2017, upgrade 50 stores this year and continue to focus on e-commerce.

US retailers struggling to meet consumer expectations around mobile, in-store experience

Only 42 percent of shoppers found it easy to complete a purchase using a mobile device, and when asked which aspect of the shopping experience is most in need of an upgrade, 39 percent ranked the physical store first.

The Source lands in Toronto Pearson International

Toronto-based design agency Shikatani Lacroix has designed and delivered the latest retail location featuring digital signage for Canadian consumer electronics retailer The Source in Toronto Pearson International Airport.

Mood Media launches music solution for small, medium retailers

The new solution provides access to a catalog of more than 5 million tracks that are fully licensed for commercial use and one-on-one collaboration with a Mood Music Designer.

GlobalShop, IIDA announce partnership

IIDA will endorse, promote and act as Knowledge Partner for GlobalShop beginning next year at its annual retail design trade show and conference, March 24-26 at Mandalay Bay Convention Center in Las Vegas.

Digital signage opening the door to GlobalShop 2015

Show deploying digital signage entranceway to underscore the role interactive display technology is playing in shaping the future of retail design.

Book retailer ERNSTER adds 'Scan2Order' shopping feature

ERNSTER - l'esprit livre, Luxembourg's largest book retailer, has installed a new "Scan2Order" feature.

Leggett & Platt divests its store fixtures division

The division manufactures custom-designed, complete store fixture packages for major retailers, including metal and wood shelving, counters and showcases.

RetailNext adds new features to in-store analytics platform

According to the company, new features in this version include multiple video stream export, Micros XBR integration, Japanese-language support, security improvements and more.

Christopher & Banks focuses on inclusiveness, launches 'missy-petite-women' format

Christopher & Banks will operate approximately 190 stores with this real estate and merchandise format that brings the CJ Banks brand under the Christopher & Banks banner in malls across the country.

Mood Media launches streaming music service for business

The company said Mood Mix is designed to give small business owners a high level of control and interaction with their music programming, allowing brands to customize their soundtracks by mixing musical genres, decades, artists and albums.

Altierre ships more than 6 million digital tags

Four million of the company's signs are currently installed and operating in retail stores in over 1,000 US cities.

Nearly a quarter of shoppers choose to go to a competitor due to dissatisfaction with their retail experience

46 percent of shoppers who have unsatisfactory retail experiences do not let the retailer know and almost a quarter of these opt to shop at a competitor when they are unsatisfied with the cleanliness of the store, store associates, or the checkout process.

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The modern retail is experience is about more than buying products. It's about the feeling the customer gets from being in your store, the way it makes them feel, and how it addresses the person they want to be. This doesn't happen by accident — world-class store design can positively impact the customer experience, but only when that design is done deliberately and with great care.