People buy at Whole Foods because it stands for more than food, so simply dropping prices doesn’t solve its perception issue.
The grocery industry seemingly changes daily, with new products and initiatives to meet rapidly shifting consumer preferences as well as new technology that continues blurring the lines among social, mobile, CRM and loyalty programs. Given this level of marketing turmoil,...
The top retail innovation in InformationWeek's Elite 100 went to Kroger Co.'s QueVision system.
The saying goes that you've got to crack a few eggs to make an omelet, but this year coloring a dozen eggs may crack your budget. The price of eggs is at a historical high, thanks in particular to international...
As much as any retailer can, Whole Foods embodies the notion that stores aren't simply places to buy things.
Better customer service, discounting more than offsets a drop in customer satisfaction with online retail.
When it comes to capturing their fair share of impact from trade deals, independent grocers have long struggled to match their crosstown, big-chain rivals. Scale is a key challenge.
I've been on record many times as a hater of shopper loyalty, but an advocate of intelligent personalization.
I admit my position can be construed as mincing words, but I remain stubbornly committed to the distinction. When marketers and retailers try to ascribe loyalty to their card-carrying customers they are usually delusional.
Nike named retail innovator of the year; Half Price Books VP also to be honored.
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The Grocery Manufacturers Association (GMA) has a new website called The Facts About GMOs. I’ve spent time reading through the various articles and op-eds about the benefits of GMOs, how they have helped in the fight against world hunger, and...
The research found that supermarkets continue to generate high satisfaction among their shoppers, scoring an average of 4.46 on a five-point scale, where five is highest.
The employee-owned grocer is based in West Des Moines, Iowa, and operates 237 stores in Iowa, Illinois, Missouri, Kansas, Nebraska, South Dakota, Minnesota, and Wisconsin.
The National Grocers Association and FMS Solutions today released the results of their joint 2014 Independent Grocers Financial Survey, covering fiscal year 2013. Independents' financial performance much mirrored the nation's economy, which showed modest growth and both ups and downs in consumer, financial and market performance indicators.
Whole Foods Market and one-hour grocery delivery service Instacart have announced a new partnership that enables customers to have Whole Foods Market products delivered in as little as one hour.
The company currently delivers millions of digital coupons every week with a reach of 22,000 stores nationwide.
The company doesn't specify that PIN numbers were stolen, but refers to 'other numerical information' in the announcement that its POS system was compromised.
The 2014 Harris Poll EquiTrend (EQ) study, which measures brand equity for more than 1,500 brands across 170 categories, finds traditional grocery store brands rank highest overall in three of the four regions surveyed. According to the company, the EQ...
The Kroger Co. and Vitacost.com, an online retailer of healthy living products, have announced a definitive merger agreement under which Kroger will purchase all outstanding shares of Vitacost.com for $8.00 per share in cash, or approximately $280 million. According to...
Although convenience leads motorists to fill up at traditional gas stations, most prefer Kroger and Costco.
The manager at the Attleborough branch of U.K. supermarket chain Sainsbury’s is to hold an evening advice and guidance session, with coffee and biscuits, to help customers learn how to use self-service checkout tills.
The largest independent retailer in East Anglia, East of England Co-operative Society, has announced its plans for implementation of category management solutions from Galleria, geared to optimizing the retailer's merchandising strategy and operations. East of England Co-operative Society operates 135...
More shoppers are purchasing private label (store brand) products this year compared to last year, according to a recent study of more than 6,200 consumers by Market Force Information.
Self-service technology provider Re-Vision has announced that after completing a successful 200-store rollout during 2012–13, Tesco have made the decision to extend the rollout of the Scan-as-you-shop solution to another 100 UK stores by the end of 2014. Tesco introduced...
NCR has won a contract for a self-checkout pilot project from China’s Rainbow Department Store chain, according to a company announcement. After an initial test phase, the self-checkout solution will be available at the newly opened Hangzhou Rainbow Shopping Mall...
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Nearly one in two U.K. supermarket shoppers say they regularly need help when using self-service checkouts, a survey by independent U.K. market research firm Viewsbank has found.