Hy-Vee to utilize Agilence's Retail 20/20 to improve in-store operations

The employee-owned grocer is based in West Des Moines, Iowa, and operates 237 stores in Iowa, Illinois, Missouri, Kansas, Nebraska, South Dakota, Minnesota, and Wisconsin.

FEATURES


Whole Foods’ paycheck may hinge on prices

People buy at Whole Foods because it stands for more than food, so simply dropping prices doesn’t solve its perception issue.

Maximizing the value of a retail loyalty program

The grocery industry seemingly changes daily, with new products and initiatives to meet rapidly shifting consumer preferences as well as new technology that continues blurring the lines among social, mobile, CRM and loyalty programs. Given this level of marketing turmoil,...

Speedy checkout wins retail technology of the year

The top retail innovation in InformationWeek's Elite 100 went to Kroger Co.'s QueVision system.

Egging for the bigger basket

The saying goes that you've got to crack a few eggs to make an omelet, but this year coloring a dozen eggs may crack your budget. The price of eggs is at a historical high, thanks in particular to international...

What Whole Foods teaches us about visual merchandising

As much as any retailer can, Whole Foods embodies the notion that stores aren't simply places to buy things.

Retail customer satisfaction improves for a third consecutive year

Better customer service, discounting more than offsets a drop in customer satisfaction with online retail.

Independent grocers: Three ways to gain a trade promotions edge

When it comes to capturing their fair share of impact from trade deals, independent grocers have long struggled to match their crosstown, big-chain rivals. Scale is a key challenge.

NRF bulletin: Personalization done right

I've been on record many times as a hater of shopper loyalty, but an advocate of intelligent personalization. I admit my position can be construed as mincing words, but I remain stubbornly committed to the distinction. When marketers and retailers try to ascribe loyalty to their card-carrying customers they are usually delusional.

Costco co-founder Jim Sinegal to accept NRF's Gold Medal Award next week

Nike named retail innovator of the year; Half Price Books VP also to be honored.

Pay no attention to the man behind the curtain

The Grocery Manufacturers Association (GMA) has a new website called The Facts About GMOs. I’ve spent time reading through the various articles and op-eds about the benefits of GMOs, how they have helped in the fight against world hunger, and...

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NEWS


Independent grocers hold ground in tough fiscal year 2013

The National Grocers Association and FMS Solutions today released the results of their joint 2014 Independent Grocers Financial Survey, covering fiscal year 2013. Independents' financial performance much mirrored the nation's economy, which showed modest growth and both ups and downs in consumer, financial and market performance indicators.

Whole Foods Market offering one-hour delivery, in-store pickup

Whole Foods Market and one-hour grocery delivery service Instacart have announced a new partnership that enables customers to have Whole Foods Market products delivered in as little as one hour.

Catalina acquires load-to-card digital coupon firm Cellfire

The company currently delivers millions of digital coupons every week with a reach of 22,000 stores nationwide.

Supervalu the latest brand to report data breach

The company doesn't specify that PIN numbers were stolen, but refers to 'other numerical information' in the announcement that its POS system was compromised.

Harris Poll names the best grocery store brands in the U.S.

The 2014 Harris Poll EquiTrend (EQ) study, which measures brand equity for more than 1,500 brands across 170 categories, finds traditional grocery store brands rank highest overall in three of the four regions surveyed. According to the company, the EQ...

Kroger buying healthy living e-tailer Vitacost.com

The Kroger Co. and Vitacost.com, an online retailer of healthy living products, have announced a definitive merger agreement under which Kroger will purchase all outstanding shares of Vitacost.com for $8.00 per share in cash, or approximately $280 million. According to...

Consumers' favorite gas stations are grocery stores, wholesale clubs

Although convenience leads motorists to fill up at traditional gas stations, most prefer Kroger and Costco.

U.K. supermarket plans evening class for self-service checkout

The manager at the Attleborough branch of U.K. supermarket chain Sainsbury’s is to hold an evening advice and guidance session, with coffee and biscuits, to help customers learn how to use self-service checkout tills.

East of England Co-operative deploys category management solutions from Galleria

The largest independent retailer in East Anglia, East of England Co-operative Society, has announced its plans for implementation of category management solutions from Galleria, geared to optimizing the retailer's merchandising strategy and operations. East of England Co-operative Society operates 135...

Study says 98% of shoppers buy private-label products

More shoppers are purchasing private label (store brand) products this year compared to last year, according to a recent study of more than 6,200 consumers by Market Force Information.

Tesco extending 'Scan-as-you-shop' program to 100 more stores

Self-service technology provider Re-Vision has announced that after completing a successful 200-store rollout during 2012–13, Tesco have made the decision to extend the rollout of the Scan-as-you-shop solution to another 100 UK stores by the end of 2014. Tesco introduced...

China’s Rainbow Department Store chain pilots self-checkout tech, UK's Tesco trials high-speed self-checkout

NCR has won a contract for a self-checkout pilot project from China’s Rainbow Department Store chain, according to a company announcement. After an initial test phase, the self-checkout solution will be available at the newly opened Hangzhou Rainbow Shopping Mall...

Nearly one in two U.K. shoppers need help with self-service checkout

Nearly one in two U.K. supermarket shoppers say they regularly need help when using self-service checkouts, a survey by independent U.K. market research firm Viewsbank has found.

Tesco store testing new automated checkout scanner

Tesco announced that its newest Tesco Extra store in the U.K. city of Lincoln is using a new checkout scanner belt from Datalogic that it says reduces customer checkout time.

Sainsbury’s store bags more self-service checkouts

The Sainsbury’s store in Bath, U.K. has installed more self-service tills as part of a refurbishment, the Bath Chronicle reports.

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One of the few things all humans share is the need for sustenance, making the supermarket one of the rare universal shopping experiences. But smart grocers can differentiate themselves by making the experience spectacular — few retailers have a product that is so well loved and needed by everyone, and intelligent use of marketing, ambiance, store design and aroma can make it an experience people are eager to have.