There are several ways the retail customer experience is actually becoming smaller, and it seems to be a good thing for sales and customers.
People buy at Whole Foods because it stands for more than food, so simply dropping prices doesn’t solve its perception issue.
The grocery industry seemingly changes daily, with new products and initiatives to meet rapidly shifting consumer preferences as well as new technology that continues blurring the lines among social, mobile, CRM and loyalty programs. Given this level of marketing turmoil,...
The top retail innovation in InformationWeek's Elite 100 went to Kroger Co.'s QueVision system.
The saying goes that you've got to crack a few eggs to make an omelet, but this year coloring a dozen eggs may crack your budget. The price of eggs is at a historical high, thanks in particular to international...
As much as any retailer can, Whole Foods embodies the notion that stores aren't simply places to buy things.
Better customer service, discounting more than offsets a drop in customer satisfaction with online retail.
When it comes to capturing their fair share of impact from trade deals, independent grocers have long struggled to match their crosstown, big-chain rivals. Scale is a key challenge.
I've been on record many times as a hater of shopper loyalty, but an advocate of intelligent personalization.
I admit my position can be construed as mincing words, but I remain stubbornly committed to the distinction. When marketers and retailers try to ascribe loyalty to their card-carrying customers they are usually delusional.
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Nike named retail innovator of the year; Half Price Books VP also to be honored.
Multichannel grocery shopping is surging across the globe, with the birth of a new child being a primary driver of an increased propensity to buy online, according to the findings.
Interactions will engage shoppers through experiential marketing events in 50 store locations in Iowa, Illinois, Kansas and Missouri, with plans to expand to more than 145 stores throughout the year.
The leading Midwest grocer has selected Market6’s retailer/supplier collaboration software platform, Market6 Foundation, to deliver a new vendor collaboration portal for Roundy’s enterprise-wide merchandising team and consumer goods supplier community.
Sam's Club announced that it will host 10 free monthly health screenings in 2015 for members and non-members, covering a wide range of tests to manage and discover potential health issues.
Hispanics account for one-sixth of the U.S. population, totaling 53 million people. These shoppers have increased their spending more than 200 percent since 2000, with purchasing power projected to surpass $1.7 trillion by 2017.
The Nielsen Global Survey of Private Label polled more than 30,000 Internet respondents in 60 countries to understand how consumer perceptions about private-label quality, value, assortment and packaging translate into sales around the world.
The installations create an informative, entertaining and streamlined shopping experience, including connecting shoppers more closely to the farmers who provide the food they eat.
#RetailFightsEbola campaign works to deliver critically needed supplies for distribution through NGO partners in Liberia that have helped reduce new cases by up to 90 percent in some hotspot areas.
The game was originally launched in 1992 on a kiosk network that reached more than 4,000 supermarket locations. The company said it is relaunching the game and transitioning it to consumer devices.
The new rating system labels fresh fruits, vegetables and flowers as "good," "better" or "best" to help shoppers make more informed choices in the produce and floral departments, and it prohibits some of the most hazardous neurotoxins still allowed in agriculture.
The research found that supermarkets continue to generate high satisfaction among their shoppers, scoring an average of 4.46 on a five-point scale, where five is highest.
The employee-owned grocer is based in West Des Moines, Iowa, and operates 237 stores in Iowa, Illinois, Missouri, Kansas, Nebraska, South Dakota, Minnesota, and Wisconsin.
The National Grocers Association and FMS Solutions today released the results of their joint 2014 Independent Grocers Financial Survey, covering fiscal year 2013. Independents' financial performance much mirrored the nation's economy, which showed modest growth and both ups and downs in consumer, financial and market performance indicators.
Whole Foods Market and one-hour grocery delivery service Instacart have announced a new partnership that enables customers to have Whole Foods Market products delivered in as little as one hour.
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The company currently delivers millions of digital coupons every week with a reach of 22,000 stores nationwide.