Digital Display Technology: An Introduction to Digital Signage

Digital signage is a viable and effective communications tool, but companies taking the first step in signage deployment will be much more successful on the playing field if they understand the basics of what digital media is and how it operates. Learn the basics of digital signage and how to make it most effective.

Type: Guide

Sponsor: LG Electronics USA, Inc.

Jackson-Hewitt Franchisee Speeds In-Store Retail Kiosk Deployment with Cradlepoint Network Solutions

During tax season, Jackson-Hewitt of northern Georgia offers tax preparation services in retail locations like Walmart and K-Mart. They set up temporary kiosks in these retail locations that require Internet access and phone service.

Type: Case Study

Sponsor: Cradlepoint

Healthier workplace snack options enabled by Cradlepoint powered kiosks

Cradlepoint IBR600 and MBR1200 provide quick and easy deployment and ensure kiosks remain up and running.

Type: Case Study

Sponsor: Cradlepoint

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We need your insight, industry predictions for annual trends report

The annual Retail Customer Experience Retail Trends Report is underway and those participating have a chance to win a $100 gift card.

Easter is a hopping retail shopping season

Consumers will dole out an average of $146 on Easter spend, according to the National Retail Federation’s annual Easter spending survey conducted by Prosper Insights and Analytics.

Retail Customer Experience releases 2016 Top 100 Report

Retail Customer Experience's 2016 Top 100 report highlights top online, brick-and-mortar and omnichannel players and insight on their strategies and accomplishments.

Talking With: Needle President Scott Pulsipher on mobilizing brand advocates

One of a brand's best marketing asset is the loyal fan. That's why it's critical to mobilize such advocates to drive revenue, build the consumer base and boost loyalty as well.

Customer satisfaction with online retail rebounds

Customers of the largest online retailers are more satisfied than ever, according to a new report on holiday shoppers.

Black Friday verdict: Number of shoppers up, average spending down

A National Retail Federation survey conducted over the weekend confirms the expected: more people spent less.

The changing face of Black Friday

The weekend after Thanksgiving remains the biggest shopping event of the year, but the reasons customers pack the stores are changing.

Economic, H1N1 worries will impact holiday shopping behavior

The H1N1 flu virus is expected to impact retail sales on Black Friday and throughout Thanksgiving weekend, but perhaps the bigger concern for retailers is that most consumers likely will spend less money this holiday shopping season.

Are retailers under-valuing the importance of fitting rooms?

The most important conversion area — and at the same time the least serviced area — in apparel retail is the fitting room.

ISME 09: Seven tips for marketing to families during a recession

A fundamental shift in consumer spending has led to new rules for marketing to moms, the "Chief Purchasing Officers" of the modern family.

Research: E-commerce hindered by lack of human assistance

A large number of respondents to a new survey indicate a lack of assistance affected their online purchasing decisions.

Opinion: Why customer satisfaction surveys don't work

With 95 percent of our cognitive processing handled by the subconscious, how much value is there in surveys that probe the other five percent?

Amazon explores private label opportunity

The online giant, like many other retailers, is looking to strike gold with the introduction of a new private label line.

Fighting online shopping cart abandonment

While most e-commerce sites measure conversion, many do not take a structured and proactive approach to abandonment.

RetailWire Discussion: Most loyal customers aren't profitable

A recent Harvard Business Journal article suggests that few customers are profitable — and of the ones that are, most are not loyal.

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Surveys, results, patterns and applications on Retail Customer Experience