It's All About the Customer Experience

Great experiences keep customers coming back time and time again. Give your customers a “wow” experience and they will tell their friends and colleagues and share on social media.

FEATURES


Discovering the best tactics for your retail kiosk

Finding the correct space for your retail kiosk can be a challenge. This means you have to become skilled at finding ways to make your kiosk stand out.

Can IPS enhance the shopping experience?

Retail Customer Experience sat down with Christian Lundquist, CEO of SenionLab, to explain IPS and how it might help retailers.

3 myths keeping customers away from online shopping

Dan Leberman, vice president North American online small and medium business unit for PayPal, debunks the myths that inhibit e-commerce.

Retailers enhancing customer experience with interactivity

A look at why adding interactive digital signage could give retailers a seamless customer experience.

Report: Path to online purchasing is nonlinear

New survey results found that 60 percent of consumers shop online at least once a month and prefer smartphones to tablets.

The future of customer service is now

The 'customer service experience' encompasses every interaction, or touchpoint, that a customer has with your company; deliver value, and the customers will embrace your new technology and better customer service experience.

EMV shift could also shift NFC payments adoption

With about six months to go before merchants have to make the switch to POS terminals that accept chip cards, some industry executives are expecting proximity mobile payments to get a boost since the new terminals also have contactless technology.

BJ's Restaurants exec discusses benefits of chain's mobile app

Tim Hackbardt, VP of Marketing for BJ's Restaurants, talks about the many ways the chain's mobile app improves the customer experience.

How retailers can win by making things easier

The world is becoming more complicated, and technology is to blame. Here's a look at how technology can make things simpler again.

How SeaWorld's mobile app enhances the guest experience

Len Dudis describes SeaWorld's folio approach to guest payments via its mobile app.

See More »

NEWS


Study: Tablets falling out of favor

Tablet shipments have been on a steady decline, while tablet trade-ins are growing.

Is Apple overtaking Google?

The world's top 100 brands are now worth $3.3 trillion to businesses, according to BrandZ.

New platform released in hopes of linking in-store, online shopping

Store-Sync is designed to drive e-commerce and in-store sales by providing a seamless experience for shoppers who use both digital and traditional channels.

Vesta releases solution to 'prevent online, mobile fraud'

Built to combat the rising trend of fraud in e-commerce, vGuaranteed is a "revenue-generating payment solution for digital goods, services and subscriptions."

7-Eleven in Phillipines enhances loyalty platform

Datalogic QuickScan devices will be used to enhance loyalty programs that provides reward points and promotional discounts at checkout.

Best Buy, Walmart support GS1 US standard

GS1 US Simple Product Listing is designed to help ensure that products are accurately represented across sales channels and are discoverable by search engines.

TouchCommerce releases TouchMedia omnichannel solution

Omnichannel solutions provider TouchCommerce introduces TouchMedia for large retailers and other enterprise brands.

Digital interactions drive brick-and-mortar sales

Deloitte Digital Study: Digitally-influenced sales are five times larger than e-commerce sales; consumers use of mobile for price checking declines 30 percent.

IBM releases cloud-integrated solution for marketing

IBM launches cloud-based product aimed at helping brands meet the growing complexity in retail, omnichannel customer experiences.

Papyrus-Recycled Greetings launches B2B e-commerce site

Created exclusively for its small business retailers, the website offers a streamlined process for ordering greeting cards online.

Smart Merchandiser releases cloud-based version of e-commerce tool

With the new cloud-based version, merchandisers can update Smart Merchandiser's latest features.

Companies partner to provide in-store analytics in Middle East

Walkbase, an analytics and marketing company, is partnering with BT Al Saudia for delivering in-store analytics in five countries.

Staples launches Microsoft Match

Staples will utilize Microsoft Match to pair customers with the right Windows devices.

IBM, Facebook join forces

Facebook and IBM Commerce announced that they will partner to provide brands with tailored marketing capabilities.

Amazon Prime Instant Video takes to the skies

Amazon Prime members will have instant access to thousands of titles available on Prime Instant Video over free Wi-Fi at no additional cost to their membership.

See More »
The modern retail store is a high-tech place, even if the products it carries are decidedly low-tech. From inventory management to point-of-sale to digital merchandising, the technology behind the retail experience can be incredibly complex. Use this research center as a quick way to keep up-to-date with what is new and exciting in retail technology.