Customer is still king according to survey

Annual Total Retail Survey emphasizes the need for Canadian retailers to provide a full consumer experience.

FEATURES


Retailers enhancing customer experience with interactivity

A look at why adding interactive digital signage could give retailers a seamless customer experience.

Report: Path to online purchasing is nonlinear

New survey results found that 60 percent of consumers shop online at least once a month and prefer smartphones to tablets.

The future of customer service is now

The 'customer service experience' encompasses every interaction, or touchpoint, that a customer has with your company; deliver value, and the customers will embrace your new technology and better customer service experience.

EMV shift could also shift NFC payments adoption

With about six months to go before merchants have to make the switch to POS terminals that accept chip cards, some industry executives are expecting proximity mobile payments to get a boost since the new terminals also have contactless technology.

BJ's Restaurants exec discusses benefits of chain's mobile app

Tim Hackbardt, VP of Marketing for BJ's Restaurants, talks about the many ways the chain's mobile app improves the customer experience.

How retailers can win by making things easier

The world is becoming more complicated, and technology is to blame. Here's a look at how technology can make things simpler again.

How SeaWorld's mobile app enhances the guest experience

Len Dudis describes SeaWorld's folio approach to guest payments via its mobile app.

San Francisco Soup Company executive discusses the restaurant's use of BLE beacons

Clayton Chan, COO for San Francisco Soup Company, discusses the restaurant chain's use of BLE beacons.

Retail of the future: Five insights from SXSW Interactive

In the case of retail tech, the biggest question wasn’t around the technology itself, but how to use it.

The weak link in Apple Pay's security chain

Crooks have been using a surprisingly low-tech tactic to worm their way around Apple Pay's tokenization and biometric safeguards.

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NEWS


Apple announces strong growth in 2Q

Robust sales of iPhones, Macs and apps increase revenue by 27 percent, setting a new record, according to an Apple release.

Chase Commerce Solutions, USA Technologies sign strategic pact

USA Technologies provides payment acceptance, including mobile, at various vending machines across the US.

iPad POS designer announces partnership with Powa

Retailers and restaurateurs in U.S. and Asia can manage transactions through Bindo, powered by PowaPOS next generation POS hardware, according to a company release.

Cabela's encouraging customers to disconnect

Cabela's, in partnership with country singer Justin Moore, announces Disconnect Day, a nationwide campaign encouraging Americans to step away from their devices.

Amazon to offer travel services

The new travel service pits Amazon against travel sites like Expedia and TripAdvisor.

Star Micronics launches new cloud-based digital receipting

Digital receipting eliminates the issues typically associated with email receipting including the time taken to record email addresses and the potential problem that these could be taken down incorrectly.

Will mobile app make hiring easier?

JobOn's new mobile app allows job seekers to apply and interview by video.

Kmart's Joe Boxer Tracker Band rewards users for doing nothing

Kmart is tapping into the fitness tracker trend with an "inactivity tracker" meant to promote the retailer's Joe Boxer pajama brand.

Mobile payments app for restaurant goers seeks to cut wait time and feed the hungry

Full Society launches IndieGoGo campaign to finalize app development designed to allow users to donate when paying for a restaurant bill.

Neiman Marcus unveils new Snap. Find. Shop. app

New app will allow customers to interface with all of the retailer's inventory using images the user takes of in-store items.

Radius Networks and R2-D2 Builders Club launch beacon-powered interactive experiences

At this year's Star Wars Celebration event, visitors will be able to find the droids they are looking for and participate in special Jawa Scavenger Hunts using free mobile apps developed by the R2-D2 Builders Club and using proximity beacon technology from Radius Networks.

POS app provider expands business model into comprehensive business management

Lavu Inc. has consolidated the branding of their worldwide POSLavu iPad App by combining and redesigning all of their websites into one, and updating their social media handles.

RichRelevance extends partner ecosystem to support omnichannel personalization

RichRelevance aligns with service and technology providers, including Accenture, Cognizant, Demandware, hybris and Oracle, to deliver a continuum of personalized customer experiences for web, mobile, call center and store.

Direct sales company intros platform to connect international brands with Chinese consumers

Chinese online direct sales company to leverage logistics and marketing capabilities to help international partners sell directly to China.

Vend Ecommerce aims to make it easier for brick-and-mortar retailers to sell online

Vend intros Ecommerce solution for multistore retailers to sell in-store, online and on-the-go.

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The modern retail store is a high-tech place, even if the products it carries are decidedly low-tech. From inventory management to point-of-sale to digital merchandising, the technology behind the retail experience can be incredibly complex. Use this research center as a quick way to keep up-to-date with what is new and exciting in retail technology.