WEBINAR: Maximizing Visual Engagement and the Customer Experience: Digital Signage for QSR and Fast Casual

Digital signage technology has evolved to create virtually unlimited options. How are QSRs and Fast Casuals using those options for optimal impact, and how are they leveraging the technology to create a more engaging and interactive experience?

Type: Webinar

Sponsor: Mood Media


[Infographic] Laser Projectors in Digital Signage

As the digital space of your market becomes more sophisticated, available projector technology needs to be more sophisticated too.

Type: Infographic

Sponsor: NEC Display Solutions


WEBINAR: How to Drive Traffic and Sales with Proven Mobile Engagement Strategies

Mobile advertising, marketing and media are entering a new era of growth, spurred by increased consumer usage of mobile devices for media, content consumption and engagement with shopping, promotions, advertising and marketing.

Type: Webinar

Sponsor: Code Broker


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FEATURES


Talking With: Ikea Sales Leader Karen Haas on why businesses must know the customer

A comparison to Apple with regard to customer experience is no small compliment and Ikea continues to expand and innovate.

If there is an app for that… why should we care about bots?

Ignorance is not bliss, nor is it profitable in today's connected world.

We need your insight, industry predictions for annual trends report

The annual Retail Customer Experience Retail Trends Report is underway and those participating have a chance to win a $100 gift card.

A lesson on loyalty: Where Starbucks went wrong

Brands can learn a lot from the Starbucks reward program controversy — from using best methods in the program development stages, to structuring reward programs to remain flexible, to striking a smarter balance between customer happiness and business needs.

3 ways to boost the online checkout experience

Simplifying the online checkout process can be fairly simple and benefit your business in the long term as it makes customers happy.

Talking With: SAP Global GM Lori Mitchell-Keller on CX trends, the focus on mobile

Retail is an industry under tremendous pressure to fulfill consumer expectations.

Talking With: ShopperTrak Revenue Chief Kevin Kearns on loyalty program trends

Developing and implementing a customer loyalty program is at the top of most retailers' to-do list as a strategy for boosting customer experience. But loyalty approaches are not all created equally.

ICX Summit keynote speaker: Brands must innovate, hurdle organizational inertia

Doug Stephens, retail prophet, provides insight on trends coming into play for retail customer experience and what he predicts will evolve in the next few years.

Talking With: InContext CEO Mark Hardy on virtual reality in the retail experience

One of the most exciting technologies coming into play in retail customer experience is the dawn of virtual reality.

The Internet of Things to come: How Nespresso, Apple, Nest grind out predictability

The adaptation of digital technology across products, from clothing to coffee, is slowly reshaping what today's consumers expect from brands and their retail experiences. Here's one example, by Nespresso, of how the Internet of Things influences not only new consumer behaviors, but also revenue streams.

Restaurant, retail customer experience leaders headline ICX Summit

Gurus from Smashburger, Dickey's Barbecue Pit, Detroit Red Wings, Domino's Pizza and Wingstop are among a hefty list of speakers and panelists offering expert insight at the annual event being held June 1 – June 3 in Dallas. Registration is open.

5 dirty little secrets within Amazon's world domination strategy

Planes, trains and ships are just the tip of the icebergs in disruption.

Payment breaches to continue despite US EMV liability shift

With the adoption of EMV technology in full swing, two questions remain top of mind: will the transition to chip and PIN make credit cards and transactions more secure from attacks? What impact will this change have on other payment methods?

Retailers lagging on EMV card technology transition, reveals study

Despite a deadline of October 2015, 42 percent of retailers have yet to update payment terminals to be EMV compliant.

For the love of change: Why display design can't be a stagnant strategy

How can we make displays last, carry a consistent brand message, and yet still appease the need of our audience for change?

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The modern retail store is a high-tech place, even if the products it carries are decidedly low-tech. From inventory management to point-of-sale to digital merchandising, the technology behind the retail experience can be incredibly complex. Use this research center as a quick way to keep up-to-date with what is new and exciting in retail technology.

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