The Missing Link: How to combine customer care and customer experience to build awareness, create loyalty and grow revenue

For too long, retailers have considered customer care to be only a cost. Instead, by combining it with customer experience, big data and predictive analytics, customer care can actually generate revenue.

Type: White Paper

Sponsor: Sutherland Global Services Inc.


The Digital Signage Pot of Gold for Commercial Integrators

Digital signage has found its place in providing business value. The digitization of the marketplace is pushing enduser enterprises to invest in the technology. Consumers expect dynamic yet personalized information delivery, prompting business to reexamine how they’re communicating with and marketing to their audience.

Type: White Paper

Sponsor: Mvix


Designing a Custom Retail Store Sound System

Sound wields such a powerful impact on consumer behavior that many contemporary retailers have begun to include music and sound as major elements in their experiential marketing strategy. They’ve realized that a positive auditory experience can help reinforce their brand’s image and core values.

Type: White Paper

Sponsor: Mood Media


The Most Wonderful Time of the Year

Don’t let the season’s hustle and bustle have a negative impact on your bottom line. Instead, take action to improve your customer experience and drive your profits so it really can be the most wonderful time of the year!

Type: Infographic

Sponsor: Confirmit


The Total Economic Impact™ of Confirmit™ for Retail Organizations

Confirmit is the world's leading SaaS vendor for multi-channel Voice of the Customer, Employee Feedback, and Market Research solutions. Confirmit powers Global 5000 companies and Market Research agencies worldwide with a wide range of software products for feedback / data collection, panel management, data processing, analysis, and reporting.

Type: Infographic

Sponsor: Confirmit


United Oil deploys Cradlepoint ARC Solution with Integrated 4G LTE to replace DSL

High-end retail gas stations embrace Cradlepoint solutions to cut costs and optimize customer experience

Type: Case Study

Sponsor: Cradlepoint


Cradlepoint Solution Allows Retail Jewelry Store to Open, Saving $50,000

PANDORA, an international jewelry retailer, was almost delayed opening one of its unique concept stores in Lancaster, PA because of an ISP strike. However, its outsourced IT expert, eMazzanti Technologies, packaged a technology solution that allowed the store to open on time.

Type: Case Study

Sponsor: Cradlepoint


Healthier workplace snack options enabled by Cradlepoint powered kiosks

Cradlepoint IBR600 and MBR1200 provide quick and easy deployment and ensure kiosks remain up and running.

Type: Case Study

Sponsor: Cradlepoint


Blinds To Go Ensures Uptime for Retail Transactions with CradlePoint Network Solution

Cradlepoint devices provide wireless backup of wired Internet connections for retail superstores in the Blinds To Go system.

Type: Case Study

Sponsor: Cradlepoint


Trends in Pop-up Retail: Innovative Merchandising Driven by Flexible, Dependable Mobile Connectivity

This paper explores the pop-up retail phenomenon, outlines the challenges and obstacles to successful implementation, and discusses existing, rapid-deployment solutions for connecting pop-up locations with mission-critical retail applications and the cloud.

Type: White Paper

Sponsor: Cradlepoint


Jackson-Hewitt Franchisee Speeds In-Store Retail Kiosk Deployment with Cradlepoint Network Solutions

During tax season, Jackson-Hewitt of northern Georgia offers tax preparation services in retail locations like Walmart and K-Mart. They set up temporary kiosks in these retail locations that require Internet access and phone service.

Type: Case Study

Sponsor: Cradlepoint


Trends in Retail Network Infrastructure

How wireless networks can empower faster retailing.

Type: White Paper

Sponsor: Cradlepoint



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The modern retail store is a high-tech place, even if the products it carries are decidedly low-tech. From inventory management to point-of-sale to digital merchandising, the technology behind the retail experience can be incredibly complex. Use this research center as a quick way to keep up-to-date with what is new and exciting in retail technology.

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