Kiosks in Retail 101

Self-service kiosks increasingly are becoming a fixture of the retail landscape. As they become more popular, the devices are changing the way retailers serve their customers.

Type: Special Report

Sponsor: LogMeIn, Inc.


It's All About the Customer Experience

Great experiences keep customers coming back time and time again. Give your customers a “wow” experience and they will tell their friends and colleagues and share on social media.

Type: White Paper

Sponsor: Interactive Customer Experience Summit (ICX Summit)


Fitting Room of the Future

Developments in retail technology are offering the potential to boost sales with targeted add-ons.

Type: White Paper

Sponsor: media mea LLC


Prepaid + Payment Kiosks = The Perfect Fit

Bill payment kiosks provide a boost for the launch of prepaid programs.

Type: Case Study

Sponsor: U.S. Payments


mPOS 101

What merchants need to know about mobile point-of-sale technology.

Type: Guide

Sponsor: Mobile Payments Today


Using Analytics to Get the Most Out of Digital Signage

Digital signage offers a great deal of promise, but how do you know if it's delivering?

Type: White Paper

Sponsor: Scala, Inc.


Digital Signage as Part of a Seamless Customer Experience

Digital displays can serve as the glue that holds an omnichannel experience together.

Type: White Paper

Sponsor: Hewlett-Packard Company


Creating Immersive In-Store Experiences with Directional Audio

Combining directional audio with digital signage offers an entirely new dimension to customer engagement.

Type: White Paper

Sponsor: HyperSound, Turtle Beach Corporation


Best Practices for EMV Migration

Deadlines are looming for U.S. migration to the EMV payment card security standard, and ATM deployers need to start their planning and implementation process now.

Type: White Paper

Sponsor: National Cash Systems


Uses of Digital Signage in Transportation

Digital signage quickly is replacing static signage in transportation applications. Along with displaying schedule information, digital signage can serve double duty by advertising products and services and generating additional revenue.

Type: Guide

Sponsor: LG Electronics USA, Inc.


Projectors in Digital Signage

In this guide, sponsored by NEC Display systems, we'll look at the technology behind projection, the scenarios in which projection may be the right choice and some of the best practices to ensure successful deployments.

Type: Guide

Sponsor: NEC Display Solutions


Fighting Showrooming with Digital Technology

Supplementing the physical channel with the digital one can offer retailers an advantage over online-only stores.

Type: White Paper

Sponsor: Scala, Inc.


Retail Digital Signage: Form, Fit and Function

An effective strategy can maximize the benefits of digital signage in retail.

Type: White Paper

Sponsor: NEC Display Solutions


5 Ways Mobile Technology will Revolutionize ATMs

Five ways mobile technology will change ATM transactions and capabilities.

Type: White Paper

Sponsor: ATM & Mobile Innovation Summit


Video Walls Go Mainstream

Simpler technology and lower costs are making video walls a much easier puzzle to put together.

Type: White Paper

Sponsor: Hewlett-Packard Company


2012 Online and Mobile Holiday Shopping Trends [infographic]

We've gathered a wealth of data relative to the 2012 holiday retailing season, specifically as it pertains to online and mobile behaviors, and you'll find that data in this infographic.

Type: Infographic

Sponsor: RetailCustomerExperience


The Future of ATMs – Mobile, Security and Regulations – Oh My! [Infographic]

ATMmarketplace.com, in collaboration with the ATM Industry Association, has just released "The Future of ATMs Infographic". This Infographic provides insight into five-year trends, predictions, opportunities and challenges for the ATM industry.

Type: Infographic

Sponsor: MagTek


Leveraging Engagement Technology for the Holiday Season

Learn four touchpoints to provide an exceptional customer experience.

Type: White Paper

Sponsor: Hewlett-Packard Company


CARE Media's Video Segments Educate Patients, Enhance Relationships

Informational videos in the waiting rooms of doctors offices both keep patients entertained and provide valuable information. But maintaining a network of DVDs or VHS tapes can be time-consuming for staff and not allow for flexibility in content. CARE Media...

Type: Case Study

Sponsor: ComQi, Inc.


Travel Agency Boosts Revenue with In-Store Digital Marketing

Liberty Travel learned the easy way how to simultaneously enhance its image and pocketbook with dynamic digital signage.

Type: Case Study

Sponsor: ComQi, Inc.


3 Critical Ways to Boost Customer Satisfaction in an Omnichannel World

Smart retailers understand that customer satisfaction and customer loyalty go hand-in-hand. But understanding customer expectations and exceeding them are two distinctly different propositions. Download our Playbook to join other savvy retailers who have embraced the omnichannel movement to create better customer experiences.

Type: White Paper

Sponsor: InMoment


WEBINAR: How to Deliver a Stellar Site Search Experience: Best Practices, Usability Guidelines and more!

Site search is one of the most critical methods of product discovery on ecommerce sites. With conversions from site search being 50 percent higher than average, retailers are now aiming to provide more relevant and personalized on-site search experiences.

Type: Webinar

Sponsor: Unbxd Software Pvt. Ltd.


How to Increase Customer Engagement with Digital Signage

Digital Signage enables businesses of all sizes to communicate and engage with customers more effectively.

Type: Infographic

Sponsor: SignStix


The Idea Book for Retailers

View a collection of top products and solutions to help you maximize impulse sales and customer satisfaction in the most critical of retail processes—the checkout line.

Type: Presentation

Sponsor: Lavi Industries


Best Practices to Optimize Efficiency and Improve the Customer Experience

This slideshow presentation offers top practices and compares technologies that can help you better manage your queue. You’ll discover how companies across industries – from transportation to retail to amusement parks – are using intelligent queue management and learn how to build a business case for your own adoption of technology.

Type: Presentation

Sponsor: Lavi Industries


Self-Checkout Lines Quick Guide

Grocers and other retailers have embraced the notion of self-checkout stations as a means of convenience and efficiency for their customers, but have unfortunately, found themselves faced with the unintended consequences of lost sales and declining customer engagement. In this guide you’ll learn tips for regaining lost sales and more.

Type: White Paper

Sponsor: Lavi Industries


Using Queue Analytics Technology to Improve the Customer Experience

Learn everything you need to know about queue management technology and best practices for achieving your efficiency and customer experience goals.

Type: White Paper

Sponsor: Lavi Industries


Business Continuity for Retail: 4G Networking Strategies to Maximize Revenue and Minimize Downtime

For businesses that rely on the Internet – whether for point-of-sale (POS) and credit card processing, or for cloud-based business and productivity applications, or both – non-stop availability is essential.

Type: White Paper

Sponsor: CradlePoint


Infographic: The CMO's Guide to Customer Facing Devices

The future of retail lies in bridging this digital and physical divide. Customer Facing Devices create relevant and contextual Digital Interactions to elevate customer experience at physical locations. Come with us as we outline the need, popular use cases and value of Customer Facing Devices.

Type: Infographic

Sponsor: Moki


Moki Case Study: New York Public Library

The mission of The New York Public Library is to inspire lifelong learning, advance knowledge, and strengthen communities. Given it’s community oriented mission, NYPL wanted to include local community’s voice in setting key design goals.

Type: Case Study

Sponsor: Moki


Programming Your Store: How to Make the Most of In-Store Digital Technologies

Think of events as activities and actions around a store, day to day. A sophisticated platform like EnGage makes it possible to serve content based on many variables, from touching a screen or taping a phone to changing the state of a store systems. Here are some ways that retailers are using EnGage.

Type: White Paper

Sponsor: ComQi, Inc.


Digital Signage Enhances the Consumer Experience For Retailers

As technology advances, so too must the landscape of retail. Retailers are converting to digital signage to avoid the outdated static marketing campaigns that deter customers.

Type: White Paper

Sponsor: Industry Weapon Inc.


eBook: Socialize Your Customer Experience in 3 Steps

These days consumers are in charge. Consumers who have a great experience to share, or perhaps a bone to pick, don't even have the wait to get home to voice an opinion. Instead, they reach into their pockets for a smartphone to tweet, poke, or blog away at a moment's notice.

Type: White Paper

Sponsor: InMoment


eBook: Retail is Ripe for Advocacy

When customers want help with making a retail purchase, they turn to their peers via online reviews and social media to find a trusted recommendation. In this ebook, we take a look at why it’s critical for retail companies to implement a VoC program converts those customers into advocates.

Type: White Paper

Sponsor: InMoment


Case Study: Customer Wisdom Guides Growth at Total Wine & More

Total Wine & More is the nation’s largest independent retailer of fine wine. Committed to being the price leader in every market in which it operates, Total Wine & More operates over 100 stores in 16 states—and is on pace to open ten or more stores a year.

Type: Case Study

Sponsor: InMoment


Why Implement A Voc Program?

With rare exceptions, companies no longer have the luxury of competing on price alone. Today, the great differentiator is the customer experience (CX).

Type: White Paper

Sponsor: InMoment


2015 Customer Experience Trends Report

In November 2014, InMoment launched a survey to consumers and brands alike. In it, we asked them to rank six developing customer experience (CX) trends in order of importance.

Type: White Paper

Sponsor: InMoment


Empathy Map: Using Empathy to Better Understand Your Customers

Take the customer stories you collect to the next level by creating an empathy map, which combines key stakeholders and decision makers in your company to discuss how your brand experience can better meet your guests' wants, needs and expectations.

Type: White Paper

Sponsor: InMoment


Infographic: Make Customers Feel Valued, Make Them Feel Heard

644 consumers and 131 brand representatives ranked top Customer Experience (CX) trends for 2015 and shared additional insights. Check out what they had to say in this infographic.

Type: Infographic

Sponsor: InMoment


Music Licensing 101

What is an ASCAP license? Is it different than a BMI music license? Do I need both? What are my risks? Relax. Mood handles all required business music licensing through thousands of relationships with critical industry players, including labels, performing rights organizations such as ASCAP, BMI, SESAC, SoundExchange and publishers.

Type: White Paper

Sponsor: Mood Media


Piecing Together the 4K Puzzle

4K video, also referred to as Ultra High Definition (UHD), delivers stunning beauty and resolution in digital signage and video extension applications. As with all new technology, it presents challenge that make deployment tricky. Black Box outlines the piece of the 4K puzzle and how to put them together in this white paper.

Type: White Paper

Sponsor: Black Box


2009 Called. It Wants Its Text Analytics Back.

Customer comments are more important than ratings, scores, trends, and key drivers. This truth is apparent once we remember that data-heavy surveys began as an imperfect stand-in for real customer dialog.

Type: White Paper

Sponsor: InMoment


A Good Business Should Blame Its Tools

As our world advances and develops, technology is becoming a great differentiator. Sure, technology’s only as good as the people who use it, but having the best tools in the business doesn't hurt either.

Type: Infographic

Sponsor: InMoment


Understanding the Customer Conversation

A veritable tsunami of data is flooding retailers from a constantly growing pool of sources. The pervasive use of consumer touchpoints such as social and mobile, as well as the emergence of new touchpoints like wearable, is creating a rising tide of information for retailers to manage.

Type: White Paper

Sponsor: InMoment


Grabbing the Attention of Atlanta’s Fans of the Aquatic, LG’s 84-Inch Ultra HD 4K Display and 55-Inch Video Wall Enhance Exhibits within the Country’s Largest Aquarium

An environment as massive and diverse as the Georgia Aquarium, the second-largest aquarium in the world with more than 60 exhibits and 10 million gallons of fresh and marine water, needs a sophisticated and unique way to interact and engage with its visitors.

Type: Case Study

Sponsor: LG Electronics USA, Inc.


HyperSound: Technology Introduction - Directed Sound as an Emerging Technology

As digital signage continues to grow, visual content has become an increasingly important tool for marketers. But what about audio?

Type: White Paper

Sponsor: HyperSound, Turtle Beach Corporation


How to Profit from ATMs: A Guide for Retailers and Restaurateurs

This report provides an in-depth guide for retailers, restaurateurs and other businesses that are considering installing ATMs on their premises.

Type: Guide

Sponsor: Elan Financial Services


Quantifying the Commitment to Your Customer Centricity

Truly customer-centric organizations seek out the technology that best allows them to listen to their customers—both individually and in aggregate.

Type: Infographic

Sponsor: InMoment


Loyalty Modeling: Mapping the Customer Experience

All brands deliver something. Smart brands work to deliver an exceptional customer experience at every customer touchpoint. Other brands usually succeed only in delivering a wide range of satisfaction to their customers. It’s up to you to decide what kind of brand you’re going to be.

Type: White Paper

Sponsor: InMoment


FourKeys of Customer-Centric Organizations

Some brands get away with taking a casual approach to their customer experience. But, unless you’re one of those imaginary organizations, you’re probably not getting away with anything.

Type: White Paper

Sponsor: InMoment



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