Retail Top 100 2012, No. 1: Amazon

For those who remember Amazon as a really cool online bookstore, the view from 2012 shows just how far the retailer — and the world — has come. What once seemed a promising fad is now an accepted way of life.


Top 100: 1. Social media

2010 was decidedly the year social media came into its own. It is impossible to view social media as separate from the Web itself.

Top 100: 2. Multichannel integration

Multichannel integration has taken off: No. 54 on the 2009 list of Top 100 Retail Movers & Shakers, it now appears at No.

Top 100: 3. Apple stores

Apple stores continue to grow in popularity, moving up from No. 7 on last year's Top 100 Retail Movers & Shaker's list. Apple gave consumers a glimpse into the future of retail shopping when the first Apple store opened in 2001.

Top 100: 4. Online reputation management

The business of reputation management has undergone big changes in recent times and, once again, social media is at the heart of it. (See why social media is No.

Top 100: 5. Digital products

Despite the explosion of digital distribution of music, books, games, movies and software, retail sales are still very much a thriving part of the mix. According to the NPD Group's most recent "PC Games Digital Downloads: Analyst Report," digital distribution...

Top 100: 6. Mobile coupons

Mobile coupons are becoming increasingly important to retailers, rising from No. 48 on the 2010 Top 100 Retail Movers & Shakers list. According to a recent survey conducted by research agency mobileSQUARED on behalf of Airwide Solutions, 61 percent of...

Top 100: 7. Amazon

Amazon dropped from No. 3 on the 2010 list, but still remains a strong player in the retail world. Amazon wrote the book on diversifying with ingenuity.

Top 100: 8. Deal of the day

Jumping from No. 74 on the 2010 Top 100 Retail Movers & Shakers list, deals of the day are a significant part of the retail experience. is an online store and community that "focuses on selling cool stuff cheap,"...

Top 100: 9. The economy

While the economy dropped from No.1 on the 2010 list, it still plays a large role in consumer spending. According to the National Bureau of Economic Research, the worst recession since the Great Depression began in December 2007 and came to an end in June 2009.

Top 100: 10. UGC, product reviews

Jumping from No. 31 on the 2010 list of Top 100 Retail Movers & Shakers, consumers are increasingly turning to each other for product or service information before making a purchasing decision. According to a recent study from comScore ARS,...

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80. Nordstrom

Compared to some of its peers, Nordstrom may be weathering the downturn better than most. February same-store sales were off "only" 15 percent from last year, worse than expected, but better than those of some competitors.

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The Retail Customer Experience "Top 100 Retail Movers and Shakers" highlights the companies, people, issues and trends that are shaping the future of retail. Are you on the list?