Retail Selling: Bad Customer Service in Retail

Tags:
February 5, 2009   Length: 1:38

Bob Phibbs, author of You Can Compete: Double Sales Without Discounting and member of the Retail Customer Experience Advisory Panel, says the economy isn't the problem with the typical retail operation – it's the fact that employees are order takers rather than great providers of customer service.

Recent Videos

Showing (1 - 10) of 249