Bob Phibbs, author of You Can Compete: Double Sales Without Discounting and member of the Retail Customer Experience Advisory Panel, says the economy isn't the problem with the typical retail operation – it's the fact that employees are order takers rather than great providers of customer service.
Front Flip founder Sean Beckner talks about the new customer engagement platform created to help restaurant operators attract and retain guests. Front Flip was an exhibitor at the 2012 National …