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Cisco, RSR retail observations for 2010
What did retail winners do in 2009 -- and what will they continue to do to stay ahead in 2010? Brian Kilcourse, Managing Partner, RSR Research, shares his post-NRF 2010 outlook for the retail market. -
NCR's Mike Webster on reaching consumers in 2010
The senior vice president and general manager for the tech giant's retail and hospitality division discusses the changing nature of American consumers, and what retailers will need to do to reach … -
HSN VP with advice for other retailers
Bill Brand, executive vice president of programming, marketing and business development for HSN, talks about what other retailers can learn from his company. This video was filmed at the NRF 99th … -
NCR's Mike Webster on consistency of customer experience
The senior vice president and general manager for the tech giant's retail and hospitality division discusses the importance of delivering a consistent, on-brand customer experience, no matter how … -
HSN VP looks forward to 2010
Bill Brand, executive vice president of programming, marketing and business development for HSN, talks about what his company's focus will be in the coming months. This video was filmed at the NRF …
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Wittenstein on the term 'customer experience'
Customer experience architect Mike Wittenstein talks about how companies are playing loose with the term 'customer experience,' but few of them are quantifying what it really means. This video was … -
NCR's Mike Webster talks new retail offerings
The senior vice president and general manager for the tech giant's retail and hospitality division discusses his company's new retail innovations, including improved self-checkout and digital … -
HSN VP on data analytics and customer feedback
Bill Brand, executive vice president of programming, marketing and business development for HSN, talks about the various ways his company solicits feedback from its audience – including a new … -
Wittenstein: Stand in the shoes of your customers
Customer experience architect Mike Wittenstein lays out the one most important thing retailers need to do in 2010. This video was filmed at the NRF 99th Annual Convention & EXPO. -
NCR's Mike Webster talks NRF 2010
The senior vice president and general manager for the tech giant's retail and hospitality division discusses why NCR attended the Big Show in January.
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Mike Wittenstein on NRF and display tech
Customer experience architect Mike Wittenstein discusses innovative retail display technology spotted on the floor of the NRF Big Show. -
HSN VP on the evolution of the network
Bill Brand, executive vice president of programming, marketing and business development for HSN, discusses the HSN story and how his company has evolved from a linear television network into a multi … -
NCR's Mike Webster at NRF 2010
The senior vice president and general manager for the tech giant's retail and hospitality division talked about self-service and gave advice to retailers at the Big Show in January. -
NRF 2010 highlights in review
Retail Customer Experience editor James Bickers takes you through selected attendee, exhibitor and speaker highlights from this year's NRF Annual Convention & Expo. -
CSG's Digital Folio on Microsoft Surface
Digital Folio by CSG is an integrated retail shopping experience application on Microsoft Surface that combines price/product comparisons, third party reviews, interactive demonstrations, product …