Retail Doctor Bob Phibbs talks customer service training

 
Sept. 13, 2012
The Retail Doctor Bob Phibbs recaps some highlights from his customer service training session at the 2012 Retail Customer Experience Executive Summit.

Topics: CONNECT Mobile Innovation Summit , Customer Service , Employee Training

Companies: Retail Customer Experience Executive Summit


ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the day at the inaugural Interactive Customer Experience Summit, held June 28-30 at the Sofitel Chicago Water Tower.

Using mobile to create a personalized guest experience

Jared Miller, CTO for the Atlanta Falcons, discusses how mobile can be used to create personalized experiences even when the customer isn't using their device.

Groupon, PeachWorks execs discuss how technology benefits operations

The CEOs of Groupon's Breadcrumb and PeachWorks discuss how their technology can help restaurants and retailers stay relevant.

Make it a Single Line Queue

Your goal is to design a queue that will cut wait times and increase customer satisfaction. Often the choice is between a single line queue and a multiple line queue. Which is more efficient? This video breaks it down for you.

Qtrac iQ® Intelligent Queue Management

Intelligent queue management is your answer to a more productive queue and a better customer experience. In this short video we show how Qtrac iQ from Lavi Industries turns your Beltrac® stanchion into a virtual turnstile, allowing you to measure, monitor, and manage your queue like never before.

BJ's Restaurants exec discusses benefits of chain's mobile app

Tim Hackbardt, VP of Marketing for BJ's Restaurants, talks about the many ways the chain's mobile app improves the customer experience.

How SeaWorld's mobile app enhances the guest experience

Len Dudis describes SeaWorld's folio approach to guest payments via its mobile app.

Spiral Anti-Sweep Hook™

Provide a secure solution for high-theft pegged products while maintaining product availability for self-serve to the customer. Each knob turn draws product forward and releases a single package. Its intuitive design alerts store personnel when multiple products are being dispensed at once.

P.O.P. Security™ Invisi-Shield® System

Protect high-value, high-theft product, while allowing customers access to product for purchase. Clear sliding panels prevent “shelf sweeping” theft while maintaining an unobstructed view of product. Panels are available for narrow or wide product and feature contoured edges for comfortable shopping.

Power Zone® FlexRoller™ System for Yogurt

Increase sales and provide savings on labor and shrink costs. The gravity-feed design utilizes integrated rollers for a smooth self-facing shopping experience keeping product front and center at all times. Clear retainers maximize product visibility and allow packages to be shopped from any angle.

Power Zone® FlexRoller™ Self-facing System

Deliver a flexible solution for merchandising a wide range of products. The gravity-feed design utilizes integrated rollers for a smooth self-facing shopping experience, keeping product front and center at all times. The system is available for cooler, gondola upright, and warehouse racking applications.

Pizza Hut executive discusses importance of mobile customer engagement

Baron Concors, Chief Digital Officer at Pizza Hut, discusses why it's important to think mobile first.


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