Home / White Papers / Consumer Behavior
How much is poor customer service costing your business? ClickFox recently conducted an online survey to understand what customer service issues frustrate consumers the most, and how they respond to negative experiences. The online survey delivered valuable insight into consumer tipping points and the true impact of poor service on satisfaction, loyalty and brand reputation. Tags: Consumer Behavior, Customer Service, Multi-Channel Retailing
Type: Research
Source: ClickFox
Online Retail and the ROI of Live Help Engaging shoppers with live help at the right time in the right channel decreases shopping cart abandonment, increases conversion rates and order values, and builds loyalty. New data suggests consumers want, expect and value live assistance when shopping online. Tags: Consumer Behavior, Multi-Channel Retailing, Retail - Online
Type: White Paper
Sponsored by: ATG
The New Consumer Behavior Paradigm: Permanent or Fleeting? The economic shocks of the past two years have created greater urgency for retailers and their suppliers to understand and respond to the new marketplace realities — not the least of which is the fact that the recession has changed shopping behavior. Tags: Consumer Behavior, Marketing
Type: Research
Source: PricewaterCoopers LLP
Social Media: An Inside Look at the People Who Use It A special analysis of the BIGresearch Simultaneous Media Usage Survey was compiled for the Retail Advertising and Marketing Association, a division of the National Retail Federation. The survey was conducted October 15—December 28, 2009. The survey designates "social media users" as anyone who regularly uses Twitter, Facebook, Plaxo, YouTube, MySpace, Classmates and LinkedIn and also anyone who regularly text messages and posts or maintains a blog. Tags: Consumer Behavior, Multi-Channel Retailing, Retail - Online, Technology
Type: Research
Source: National Retail Federation
10 Reasons Why Kiosk Projects Fail Kiosks can be an integral part of a business, but without careful planning, they will not be fully utilized. Learn 10 reasons why kiosk projects fail and tips to overcoming these common mistakes. Tags: Consumer Behavior, Customer Experience, Kiosks, Kiosks / Self-Service, Multifunction Kiosks
Type: White Paper
Sponsored by: RedDotNet
Considerations When Placing a POS System The point of sale is the last interaction a customer will have in the store. Having a cluttered, crowded system can leave a lasting negative impression. Utilizing mounting solutions can maximize space and ensure efficiency. Tags: Consumer Behavior, Customer Experience, Point-of-Purchase / POP, POS, Retail - General, Store Design & Layout
Type: White Paper
Source: RetailCustomerExperience.com
Five most common oversights found in enterprise self-service kiosk networks Netkey has prepared this white paper based on their body of experience with large and small companies alike, supporting kiosk networks ranging from simple to highly complex. Tags: ATMs, Consumer Behavior, Customer Experience, Customer Service, Kiosks, Multifunction Kiosks, Shopper Marketing, Survey Kiosks
Type: White Paper
Sponsored by: NCR Retail
Disney Institute Helps Transform Toys R Us Into a Maker of Magic Toys "R" Us struggles like other retailers with widespread growth, managing increasing expansion into additional product lines and cultures, the impact of e-business, and frenetic competition from mass merchandisers. Tags: Consumer Behavior, Customer Experience, Kiosks / Self-Service
Type: Case Study
Source: Disney Institute
Disney Institute Leads Charge in Rebirth for 123 Pick'n Pay Stores Pick'n Pay internal innovations are driving growth. Those internal innovations, are the emotionally inspiring part of the story that has given rise to the enormous success of the stores, beginning with a “rebirth” of the company four years ago. Tags: Consumer Behavior, Customer Experience, Customer Service
Type: Case Study
Sponsored by: Disney Institute
Showing (1 - 9) of 9