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Benefits of Bill-Payment Kiosks for Customers With a self-service application to pay bills, a service provider can save money, boost payment rates and create a better customer experience. Tags: Bill Payment Kiosks, Customer Service, Kiosks, Kiosks / Self-Service, Payments

Type: Special Report

Sponsored by: U.S. Payments

How much is poor customer service costing your business? ClickFox recently conducted an online survey to understand what customer service issues frustrate consumers the most, and how they respond to negative experiences. The online survey delivered valuable insight into consumer tipping points and the true impact of poor service on satisfaction, loyalty and brand reputation. Tags: Consumer Behavior, Customer Service, Multi-Channel Retailing

Type: Research

Source: ClickFox

Shipping Service Helps Kayak Retailer Reach Global Customers Size and weight restrictions severely limited Colorado Kayak's ability to sell overseas. Bongo International stepped in, helping to expand Colorado Kayak's customer base. Tags: Customer Service, Retail - General, Retail - Online, Specialty Stores

Type: Case Study

Source: RetailCustomerExperience.com

Improving Customer Satisfaction in Retail Banking Uncertainty about the future is dominating the consumer’s mind and they are facing some bleak economic realities.This whitepaper will look at the impact of the current recession on banking clients and how today’s economy is shaping their choices. Tags: CRM, Customer Experience, Customer Service, Psychology

Type: White Paper

Source: Empathica, Inc.

Next Generation Self-Service: Advance of the Applications Source Technologies has produced this White Paper for our customers, partners, and prospects to describe how next generation point-of-interaction (POI) systems are changing the retail environment application by application. We will also discuss the business case for deploying this solution. It assumes at least rudimentary understanding of retail operations and automation strategies. Tags: Customer Experience, Customer Service, Kiosks / Self-Service, Technology

Type: White Paper

Source: Source Technologies

Expanding ATM Usage in a Credit Crunch Retailers can benefit from the growing popularity of cash by installing an ATM in the store itself. Customers enjoy the convenience, and studies show that more cash is spent in a store with an ATM, increasing revenue. Access to surcharge and interchange fees also help increase revenue, and stores with ATMs can draw more customers, increasing traffic throughput. Tags: ATMs, Customer Experience, Customer Service, Retail - Convenience Stores, Retail - General

Type: White Paper

Source: ATMmarketplace.com

Five most common oversights found in enterprise self-service kiosk networks Netkey has prepared this white paper based on their body of experience with large and small companies alike, supporting kiosk networks ranging from simple to highly complex. Tags: ATMs, Consumer Behavior, Customer Experience, Customer Service, Kiosks, Multifunction Kiosks, Shopper Marketing, Survey Kiosks

Type: White Paper

Sponsored by: NCR Retail

Social Media and Customer Experience Feedback Tags: CRM, Customer Experience, Customer Service, Loyalty Programs, Marketing

Type: White Paper

Source: Mindshare Technologies

Maximizing Scarce Resources During an Economic Downturn: How Retailers Can Make the Most of Customer Satisfaction Data As recent retail news clearly indicates, the economic downturn is rapidly and drastically changing consumers’ perceived needs and spending behaviors. Customers are seeking more value for their hard-earned money and pursuing creative ways to stretch their dwindling budgets. In turn, under the pressure of unprecedented revenue losses, many retailers are nervously attempting to cut operating costs and remain competitive by slashing prices, reducing staff levels, and trimming inventories. Tags: Customer Service, Marketing

Type: Case Study

Source: CFI Group USA, LLC

Customer Experience Management Benchmark Study Customers are more interested in solutions that are customized, complete, and delivered quickly and simply than they are in products that target their emotions. Tags: Customer Experience, Customer Service, Marketing

Type: General

Source: Strativity

Customer loyalty: why we don't deserve it Everybody is talking about the 'customer experience' - but too many organizations are measuring it from their own rather than their customers' perspective. Lior Arussy reports on some shocking new research that shows most business leaders admit they do not deserve the loyalty of their customers. Tags: Customer Experience, Customer Service

Type: White Paper

Source: Strativity

Don't Ask If You Can't Act: The 10 Deadly Sins of Customer Surveys Despite the tendency of companies in every type of industry to seek customer feedback through seemingly customer-centric surveys, the state of the customer experience and of the relationship between companies and customers remains tenuous. Tags: Customer Experience, Customer Service

Type: White Paper

Source: Strativity

Webinar: Behind the fall of a retail giant: Seven things every retailer can learn from the collapse of Circuit City The recent collapse of once-great electronics retailer Circuit City sent shockwaves through retail – but to many, it wasn't entirely a shock. Two former customer experience designers for the company speak out on the seven mistakes Circuit City made – from staffing to store design, from marketing positioning to real estate choices – and what other retailers can learn from them. When you view this free webinar, you'll not only learn those key mistakes, but you'll be able to listen in on Q&A with the panel. What are the takeaways going to be for your business? Tags: Customer Service, Digital Merchandising, Merchandising, Multi-Channel Retailing, Technology, Webinar

Type: Webinar

Source: RetailCustomerExperience.com

Disney Institute Leads Charge in Rebirth for 123 Pick'n Pay Stores Pick'n Pay internal innovations are driving growth. Those internal innovations, are the emotionally inspiring part of the story that has given rise to the enormous success of the stores, beginning with a “rebirth” of the company four years ago. Tags: Consumer Behavior, Customer Experience, Customer Service

Type: Case Study