Home / White Papers / CRM
Webinar: Leveraging Lean Store Operations to Improve the Customer Experience Meeting Description: Learn how leading retailers are applying Lean Six Sigma to improve the customer experience. Tags: CRM, Webinar
Type: Webinar
Source: RetailCustomerExperience.com
Retail CRM vendor landscape and capabilities No single vendor can deliver all functionality defined in this retail CRM solution map, but a few vendors are close. The commercially available multichannel capabilities of 21 vendors in this framework will help clients understand the current retail CRM landscape. Tags: CRM, Technology
Type: White Paper
Improving Customer Satisfaction in Retail Banking Uncertainty about the future is dominating the consumer’s mind and they are facing some bleak economic realities.This whitepaper will look at the impact of the current recession on banking clients and how today’s economy is shaping their choices. Tags: CRM, Customer Experience, Customer Service, Psychology
Type: White Paper
Source: Empathica, Inc.
Social Media and Customer Experience Feedback Tags: CRM, Customer Experience, Customer Service, Loyalty Programs, Marketing
Type: White Paper
Source: Mindshare Technologies
Top 10 Customer Satisfaction Survey Best Practices You probably already have a very good idea of what drives customer satisfaction. Customer service professionals can generally create surveys that, on the surface, might closely resemble those created by survey methodologists. However, the words generally, might, and closely are crucial. Familiarity with the day-to-day needs of customers can well inform the content of a survey, but even the best intentions can have unintended consequences on question design. Tags: CRM, Retail - General, Survey Kiosks
Type: Research
Sponsored by: CFI Group USA, LLC
Opinionmeter Improves Customer Survey Feedback with Elo TouchSystems Solutions Improve customer survey response rates and feedback data with automated surveys. Tags: ATMs, CRM, Customer Experience, Marketing, Multifunction Kiosks
Type: Case Study
Sponsored by: Opinionmeter International
Danish Supermarket Group Manages 10 Terabytes of Business Intelligence With more than 1,000 stores, Danish Supermarket group is one of Denmark’s largest retailers. To help keep up with customer needs, the company manages more than 10 terabytes of business intelligence data. Tags: CRM, Supermarkets & Grocery Stores, Technology
Type: Case Study
Source: Windows Embedded
Aswaaq Improves Productivity with Business Management Tool UAE retail chain Aswaaq uses an IT infrastructure based on Microsoft Dynamics NAV. The solution centrally manages all of the company’s data and processes, including financials and fixed assets; point-of-sale transactions, such as next-generation credit card payments; human resource and payroll tasks; supply chain and stock management processes, with support for handheld devices; a customer relationship management system; and electronic shelf-edge labeling. Tags: CRM, Supermarkets & Grocery Stores, Technology
Type: Case Study
Sponsored by: Windows Embedded
Hot Topic concept Torrid automates email communication with customers Torrid is a distinct multi-channel specialty retail concept operated by Hot Topic. It’s a fashion-forward brand that sells apparel, lingerie, shoes and accessories designed for various lifestyles targeting plus-size young women, ages 15 to 29. Tags: CRM, Retail - Online, Technology
Type: Case Study
Source: BlueHornet Networks, Inc.
Showing (1 - 9) of 9