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2015 Retail Customer Experience Top 100

Consumers weigh in on the top brands in four categories, including overall customer experience.

Type: Special Report

Sponsor: Sutherland Global Services Inc.


Using Analytics to Get the Most Out of Digital Signage

Digital signage offers a great deal of promise, but how do you know if it's delivering?

Type: White Paper

Sponsor: Scala, Inc.


Digital Signage as Part of a Seamless Customer Experience

Digital displays can serve as the glue that holds an omnichannel experience together.

Type: White Paper

Sponsor: Hewlett-Packard Company


Webinar: Text Analytics 101: Watch Your Language

Words possess the power to lift you up and break you down. Especially the words of your customers. Is your company equipped to listen and act upon the messages your customers are sending about your brand?

Type: Webinar

Sponsor: InMoment


Creating Immersive In-Store Experiences with Directional Audio

Combining directional audio with digital signage offers an entirely new dimension to customer engagement.

Type: White Paper

Sponsor: HyperSound, Turtle Beach Corporation


The Business Case for Electronic Payroll Distribution

A benefit offering savings for both the employer and employee is rare. Electronic payroll distribution is one of those benefits.

Type: White Paper

Sponsor: First Data


Best Practices for EMV Migration

Deadlines are looming for U.S. migration to the EMV payment card security standard, and ATM deployers need to start their planning and implementation process now.

Type: White Paper

Sponsor: National Cash Systems


Uses of Digital Signage in Transportation

Digital signage quickly is replacing static signage in transportation applications. Along with displaying schedule information, digital signage can serve double duty by advertising products and services and generating additional revenue.

Type: Guide

Sponsor: LG Electronics USA, Inc.


How Automated Retail Can Increase Profits and Improve the Customer Experience

Traditional retailers are facing challenges from a hose of new channels, and it's critical for them to adapt to survive.

Type: White Paper

Sponsor: Signifi Solutions


The Business Case for Automated Retail Kiosks

Automated retail kiosks can expand your presence beyond online and brick-and-mortar retailing while offering a host of branding opportunities.

Type: White Paper

Sponsor: Signifi Solutions


Projectors in Digital Signage

In this guide, sponsored by NEC Display systems, we'll look at the technology behind projection, the scenarios in which projection may be the right choice and some of the best practices to ensure successful deployments.

Type: Guide

Sponsor: NEC Display Solutions


Webinar: How Travelocity Increased Conversion, Engagement on its Mobile Apps

As part of its company ethos, Travelocity is dedicated to the positive experience it can provide its customers. In this webinar, you’ll learn about Travelocity’s use of Jumio’s Netswipe, the credit card scanning and validation tool and how it offers...

Type: Webinar

Sponsor: Jumio


Fighting Showrooming with Digital Technology

Supplementing the physical channel with the digital one can offer retailers an advantage over online-only stores.

Type: White Paper

Sponsor: Scala, Inc.


Retail Digital Signage: Form, Fit and Function

An effective strategy can maximize the benefits of digital signage in retail.

Type: White Paper

Sponsor: NEC Display Solutions


The Technologies Behind the Evolution and Future of Self-service Kiosks

The continued growth of mobile, NFC and more is changing the face of customer engagement.

Type: White Paper

Sponsor: meridian


5 Ways Mobile Technology will Revolutionize ATMs

Five ways mobile technology will change ATM transactions and capabilities.

Type: White Paper

Sponsor: ATM & Mobile Innovation Summit


Video Walls Go Mainstream

Simpler technology and lower costs are making video walls a much easier puzzle to put together.

Type: White Paper

Sponsor: Hewlett-Packard Company


Digital Display Technology: An Introduction to Digital Signage

Digital signage is a viable and effective communications tool, but companies taking the first step in signage deployment will be much more successful on the playing field if they understand the basics of what digital media is and how it operates. Learn the basics of digital signage and how to make it most effective.

Type: Guide

Sponsor: LG Electronics USA, Inc.


Digital Signage in the Retail Environment

Digital signage is a powerful tool for retailers, but doing it right requires intelligent planning. This guide, sponsored by NEC Display Solutions, discusses the basics of successfully deploying digital signage.

Type: Guide

Sponsor: NEC Display Solutions


2012 Online and Mobile Holiday Shopping Trends [infographic]

We've gathered a wealth of data relative to the 2012 holiday retailing season, specifically as it pertains to online and mobile behaviors, and you'll find that data in this infographic.

Type: Infographic

Sponsor: RetailCustomerExperience


Finding the Sweet Spot with Bill Payment Kiosks

When considering the use of billpay kiosks, it’s important to look beyond the obvious.

Type: White Paper

Sponsor: U.S. Payments


Maximizing Retail Sales by Moving Toward an Omni-Channel Strategy

Now, more than ever, retailers need to make the in-store experience as easy and engaging as shopping from the couch.

Type: White Paper

Sponsor: Hewlett-Packard Company


Infographic: The High Stakes World of Mobile Payments

Many companies are going "all-in" for a share of the global mobile payments market. This infographic illustrates the players in the game and what's at stake.

Type: Infographic

Sponsor: Mobile Payments Today


2012 Retail Customer Experience Top 100

Once again, our team of retail experts sat down to identify the hundreds of trends, technologies, brands, strategies and people that are having an impact on retail. They then assigned them numerical votes based on their influence and impact on customer experience, and the results can be found in this free 47-page report.

Type: Special Report

Sponsor: RetailCustomerExperience


The Future of ATMs – Mobile, Security and Regulations – Oh My! [Infographic]

ATMmarketplace.com, in collaboration with the ATM Industry Association, has just released "The Future of ATMs Infographic". This Infographic provides insight into five-year trends, predictions, opportunities and challenges for the ATM industry.

Type: Infographic

Sponsor: MagTek


Billpay: Kiosks Offer Benefits to the Bottom Line

Convenient billpay starts with self-service, and retailers are installing billpay kiosks that allow customers to pay all their bills in one stop. Discover the benefits offered by self-service billpay kiosks, and learn why they can add to both the biller's and the retailer's bottom line.

Type: Guide

Sponsor: U.S. Payments


Epic Retail Fails of 2011 [Infographic]

It’s been a rough couple of years for retail, but it’s been especially bad for some. Here are seven particularly startling “retail fails” from the past year. Which ones did we miss?

Type: Infographic

Sponsor: RetailCustomerExperience


Leveraging Engagement Technology for the Holiday Season

Learn four touchpoints to provide an exceptional customer experience.

Type: White Paper

Sponsor: Hewlett-Packard Company


What is a mobile payment? [Infographic]

There's a surprising amount of misinformation and confusion being sown about mobile payments. (Even by well-meaning news organizations and reputable tech sites.) Mobile Payments Today felt it was time to cut through the hype and clear things up... with an infographic.

Type: Infographic

Sponsor: Mobile Payments Today


An Introduction to Dynamic Authentication

While magnetic stripe cards are perceived as more vulnerable than EMV-enabled cards, using the mag-stripe’s unique biometrics can ensure security.

Type: White Paper

Sponsor: MagTek


Reshaping the Shopping Experience with Technology Convergence

Customers are increasingly demanding an interactive shopping experience. Learn how to blend a variety of channels into a digital convergence that will keep customers coming back.

Type: White Paper

Sponsor: Hewlett-Packard Company


Billpay Kiosks Enhance Supermarket Customer Service

After trying a variety of solutions, Oklahoma's Homeland Stores found success with billpay kiosks from U.S. Payments.

Type: Case Study

Sponsor: U.S. Payments


Sales Tax Nexus and Kiosk Deployments

Understanding where and when taxes are owed can help a kiosk deployer stay on the right side of the law.

Type: White Paper

Sponsor: Slabb, Inc.


Webinar: The Emergence of LED Backlighting for Large-format Displays

Starting with the emergence of this technology in TVs and tracing its migration to professional-grade displays used for digital signage, this webinar will take you through the evolutionary adoption of LED backlight technology, just as the market for the technology gets ready to erupt.

Type: Webinar

Sponsor: NEC Display Solutions


Mobile Payments 101: Retail

Learn what mobile payment options are currently available, their pros and cons and their probable long-term viability.

Type: Special Report

Sponsor: Mobile Payments Today


Five Keys to Driving Sales with Digital Signage

Location, context, engagement, integrity and management are critical to ensuring the success of digital signage.

Type: White Paper

Sponsor: ComQi, Inc.


2011 Retail Customer Experience Top 100

Discover the companies, issues and trend that are impacting retail in 2011.

Type: Guide

Sponsor: RetailCustomerExperience


Webinar: The Customer Engagement Convergence

How mobile, digital signage and social media converge to create active touchpoints and connections with customers. See how screenmedia technologies can create a sustainable dialogue with your target demographic to lead them down the path to purchase or toward your own ROI.

Type: Webinar

Sponsor: ComQi, Inc.


Managing Electricity Costs with Kiosks and Metering

Self-service technolopgy, in combination with a smart grid, can change the utility purchase model.

Type: White Paper

Sponsor: U.S. Payments


Converting E-Commerce Websites to Self-Service Kiosks

Companies considering a kiosk deployment don't need to start from scratch when it comes to designing a user interface.

Type: White Paper

Sponsor: Slabb, Inc.


Executive Summit: "Brain Exchange" Collaboration Concurrent Sessions

This is an intimate exchange of ideas with up to 10 of your peers on subject matter that you get to choose.

Type: Presentation

Sponsor: Retail Customer Experience Executive Summit


Executive Summit: Keynote Lunch: I Love You More Than My Dog

Learn about the five decisions that drive extreme customer loyalty in good times and bad from Jeanne Bliss.

Type: Presentation

Sponsor: Retail Customer Experience Executive Summit


Executive Summit: Q&A Session: Culture vs. Operations

How to strike the balance between economic pressure (quarterly numbers, expenses, etc.) and the idea of a strong brand promise and culture.

Type: Presentation

Sponsor: Retail Customer Experience Executive Summit


Executive Summit: Working Breakfast Session: In-store media and its role in customer experience

In this session, learn how in-store media is part of the path to purchase, how it impacts customer experience, and what external factors should in-store media have that connect the outside of the store with the inside of the store.

Type: Presentation

Sponsor: Retail Customer Experience Executive Summit


Executive Summit: Working Lunch Session: Bringing It Home - What Drives Retail Engagement, Loyalty, and Same-Store Sales?

A powerful session opened by Dr. Robert Passikoff which includes survey data from 35,500 men and women, 18 to 65 years of age. We'll close with key take-a-ways from our advisory committee.

Type: Presentation

Sponsor: Retail Customer Experience Executive Summit


Executive Summit: Q&A Session: Attract, Engage, Inform, Persuade: Animating the First Impression

This session explores the importance of the first impression and how not putting the right effort into it derails your success.

Type: Presentation

Sponsor: Retail Customer Experience Executive Summit


Executive Summit: Q&A Session: Creating an Interactive Multi-channel Experience that Complements Your Brand

There's a lot of talk about social media at retail, but not a lot of practical advice on how to actually use it to move the customer satisfaction needle. Learn best practices from real-world examples, and get advice on your social media strategy.

Type: Presentation

Sponsor: Retail Customer Experience Executive Summit


The Benefits of Digital Signage in Retail

Deploying a digital signage network can offer cost savings and sales increases.

Type: White Paper

Sponsor: NEC Display Solutions


Benefits of Bill-Payment Kiosks for Customers

With a self-service application to pay bills, a service provider can save money, boost payment rates and create a better customer experience.

Type: Special Report

Sponsor: U.S. Payments


Benefits of Bill-Payment Kiosks for Retailers

Payment-accepting self-service technology can help stores increase revenue, add foot traffic and create a better customer experience.

Type: Special Report

Sponsor: U.S. Payments



 

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