Best Buy Gives Field Technicians a Powerful Solution for Scheduling and Routing
Best Buy, a leading specialty retailer of consumer electronics, computers, and applications, needed a more efficient approach to scheduling and routing for its “Geek Squad” brand—a team of field-based support professionals who serve customers in their homes and small businesses. IT executives decided to develop and deploy a full-scale scheduling, routing, and dispatch application to more than 2,000 Geek Squad Agents.
While the application was under development, Best Buy deployed the mobile platform solution on which the application would ultimately reside to some 2,000 support professionals. Based on Windows Mobile® powered smartphones, it is helping them be more productive and provide better service to customers, thanks to rapid access to schedule and route updates, rich communication and collaboration capabilities, and easy access to Internet-based technical content.
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