Lehigh Safety Shoes Boosts Profits on Boots and Shoes by 20 Percent
Lehigh Safety Shoes took on an 80-year tradition of customer-conscious manufacturing versatility when Rocky Brands acquired Lehigh in 2005. Production, marketing, logistics, sales, and willing customers were in place for its 45 stores and 95 sales trucks, but early IT systems weren’t keeping up with executive vision or even day-to-day needs. Some customers voted with their feet and deserted hour-long sales lines.
Research pointed to the flexible interoperability of Microsoft Dynamics Retail Management System (RMS). Its ability to track Lehigh’s complex matrix inventory, capture signatures, and communicate over mobile devices has cut lines down to one and two minutes. Web-based invoicing/collection systems and easy data integration with inventory analytics have also contributed to raising Lehigh’s gross by 18.8 percent since installing Microsoft Dynamics RMS.
Top results from Supply Chain
Item-level RFID brings big savings to retail distribution center Flextronics and redbox in successful partnership to build DVD rental kiosks
Changing the high-stakes game of retail technology RFID speeds up fashion retail restocking process Business through the looking glass: why the customer-centric retailer needs supply chain visibility Top results from Technology
Why Is This Retailer Losing Sales? Executive Summary: Digital Signage Future Trends 2011
All-in-One Panel PCs: Digital Signage Made Simple
Cryptera Remote Key Loading Online Training ROI: Five Features That Positively Impact Your Bottom Line Top results from Multichannel Retailing
Cash Automation Devices: How to Choose the Right One for Your Application Case Study: Quorum Social commerce: What's possible, and what's actually happening Using multichannel customer care to maximize the holiday shopping season
How much is poor customer service costing your business? 
