Cox’s Foodarama implements StoreNext software
Houston-based independent grocer Cox’s Foodarama is noted for the attention and care its customers receive. In addition to hiring employees who share the corporate commitment to top-notch customer service, Cox’s Foodarama also invests in store systems that make life easier for their employees and customers. A recent overhaul of store technology that included a new point-of-sale platform is a perfect example of the grocer’s customer-first approach to IT.
Cox’s Foodarama began the POS upgrade in October 2007, when the grocer realized its POS capabilities needed to be updated for the new Texas WIC system, which uses smart cards to perform EBT. In addition, store customer service centers lacked POS terminals and transactions had to be recorded manually, which was inconvenient for both customers and employees.
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