Reducing Abandoned Shopping Carts with Live Help

Sponsored by ATG
Tags: Assisted Selling, Customer Experience, Customer Service, Online Retailing, Retail - General, Technology
Type: Mini-Guide
Overview|Table of Contents|Intro|Download

Frequently, online shoppers navigate away from a page before making a purchase, causing retailers to lose millions in potential sales. Live-help technology, such as click to chat and click to call, can help convert those potential buyers into sales. Learn:

  • The difference between click to chat and click to call, and what technology is right for you
  • How live help works
  • Improving sales with escalation