Integrating Social Media into Customer Service
Source: RetailCustomerExperience.com
Type: White Paper
Overview|Download
The challenge for businesses is how to integrate social media tools such as Facebook, Twitter and YouTube with the traditional means of delivering customer service. This white paper will explore the journey a business takes to successfully integrate social media into customer service operations. Learn how to:
- Build a community
- Move operations online
- Keep it organized
- Embrace change
Top results from Marketing
Customer Experience Management Benchmark Study
An inside look at retail email marketing
Phoenix Kiosk Utility Kiosk
Epic Retail Fails of 2011 [Infographic] Developing Strategic Positioning in a Tight Timeframe Top results from Customer Experience
Epic Retail Fails of 2011 [Infographic] Phoenix Kiosk Concierge Kiosk Solution Best Practices in Kiosk User Interface Design Corporate Communication Strategies The Empowered Employee: How Technology Is Changing Customer Engagement Top results from Social Media
Socialbomb Works in the Cloud to Keep TV Fan Base Engaged Online
Webinar: The Customer Engagement Convergence Social commerce: What's possible, and what's actually happening
2011 Retail Customer Experience Top 100 Keeping Service Customers Satisfied in a Social Mobile World Top results from Customer Service
Billpay Kiosks Enhance Supermarket Customer Service Social Media and Customer Experience Feedback
How much is poor customer service costing your business? Expanding ATM Usage in a Credit Crunch Becoming A Quick Change Merchandising Artist Top results from Online Retailing
Combating Fraud in International Shipping An inside look at retail email marketing Prezzybox implements MarketMaestro on its website and increases revenue Social commerce: What's possible, and what's actually happening Drugstore.com uses live chat, email management to improve customer experience, revenue 
