Billpay Kiosks Enhance Supermarket Customer Service

Sponsored by U.S. Payments
Tags: Bill Payment Kiosks, Customer Experience, Customer Service, Kiosks / Self-Service, Payments, Supermarkets & Grocery Stores
Type: Case Study
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Grocery store chain Homeland Stores wanted to offer billpay services to its customers, but needed a solution that was inexpensive, easy to use and would process payments quickly. U.S. Payments offered an answer. Since implementing the billpay kiosks from U.S. Payments, Homeland Stores has:

  • Improved its ability to focus on customer service
  • Reduced complaints about the billpay system
  • Increased its capacity to accept payments, appealing to more customers