DMV Self-Service Kiosks

Sponsored by KIOSK Information Systems
Type: Case Study
Overview | Download

The Maryland MVA sought to improve the service experience for their constituents with goals tied to: decreased customer wait times, simple, automated transaction delivery for patrons and reliable self-service platform to supplement services provided by MVA staff. 

With the help of Kiosk Information Systems, Maryland Motor Vehicle Administration installed 43 Self-Serv™ delivery platforms in over 20 offices across the state. The kiosks and their website services combine to provide full service, flexible delivery of high-demand transaction services.