Offering exceptional customer service requires more than just the right quantity of staff; the employees themselves have to be right for the job. This white paper, sponsored by Kronos, discusses the benefits of utilizing advanced workforce management software, including:

B2C is a Beacon for B2B: How Consumer-based Technology is Reshaping Enterprise Workforce Management Software
How Can You Reduce Your Labor Costs Without Sacrificing Quality Service?
Workforce Management: Operational Excellence in Retail
Webinar: Optimizing HR and Payroll Effectiveness for Retail and Restaurants
Implementing Retail Workforce Management: An Insider’s Secrets
I-9 Compliance: Top Five Best Practices to Help Avoid Fines, Penalties and Brand Damage
Associate training at JCPenney: A founding principle
Culture Connection: Building Brands, Creating Culture and Driving Revenue Through Outstanding Customer Service
Why Is This Retailer Losing Sales?
SaaS for the Service Industry
Managing Changing eCommerce Contract Pricing, Products and Periods
Integrating Social Media into Customer Service
Increasing Guest Satisfaction with Productivity-Based Scheduling
Capture Customer Feedback at their Point-of-Experience (Retail)
Disney Institute Leads Charge in Rebirth for 123 Pick'n Pay Stores
Why Is This Retailer Losing Sales?
Culture Connection: Building Brands, Creating Culture and Driving Revenue Through Outstanding Customer Service
SaaS for the Service Industry
B2C is a Beacon for B2B: How Consumer-based Technology is Reshaping Enterprise Workforce Management Software
Associate training at JCPenney: A founding principle |
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