This is an intimate exchange of ideas with up to 10 of your peers on subject matter that you get to choose.

Learn about the five decisions that drive extreme customer loyalty in good times and bad from Jeanne Bliss.

How to strike the balance between economic pressure (quarterly numbers, expenses, etc.) and the idea of a strong brand promise and culture.

In this session, learn how in-store media is part of the path to purchase, how it impacts customer experience, and what external factors should in-store media have that connect the outside of the …

A powerful session opened by Dr. Robert Passikoff which includes survey data from 35,500 men and women, 18 to 65 years of age. We'll close with key take-a-ways from our advisory committee.

This session explores the importance of the first impression and how not putting the right effort into it derails your success.

There's a lot of talk about social media at retail, but not a lot of practical advice on how to actually use it to move the customer satisfaction needle. Learn best practices from real-world examples …