To reduce costs, JCPenney realized early on that they needed to streamline their training methods and improve efficiency. In 1996, they shifted from a traditional method to a distance learning model.

Like many other service departments, Euro offers their customers a TV viewing area as a courtesy in the customer lounge. Euro decided to take advantage of that experience by surrounding the TV …

The demand within Safeway to provide more content related to ongoing corporate communications and up-to-date employee training on products, customer service practices and compliance related issues is …