Savvy advertisers now see digital signage and digital out-of-home advertising as part of their marketing mix. This new media is taking on traditional media and setting new standards for the …

For a successful kiosk deployment, it's important that the application design be intuitive and easy to use. A kiosk application that is too complicated or inconsistent will drive customers away …

Shoppers have more choices than ever. Great experiences can keep them loyal and away from the competition.

The wireless wave is here to stay and presents a unique way to deliver a more complete experience to shoppers. Enabling wireless interactions with shoppers arms retailers with a sharp competitive …

Once again, our team of retail experts sat down to identify the hundreds of trends, technologies, brands, strategies and people that are having an impact on retail. They then assigned them numerical …

You've probably heard hyped-up stories about how video analytics--also known as video content analysis--can save the world. You've probably also heard frustrated colleagues complain about how video …

When organizations turn to the web to offer their suppliers and/or joint venture partners direct access to services and business processes to reduce costs and speed up processing, a virtual …

du a relative newbie in the Telco market opened for business in 2006. Having to fight for pole position against competition that had a tremendous head start, was very much aware of the uphill battle …

Starmount Connect™ provides an open shopper engagement platform that helps you deliver a more positive customer experience and save the in-store sale. Through Connect, sales associates and …

Social media is reshaping the way people communicate, and retailers need to be a part of the conversation.

New tools are helping to shorten training and make customer service better than ever.

Smartphones, digital signage, kiosks and other technologies offer endless possibilities for enhancing the customer experience. The 2012 Customer Experience Technology Buyer’s Guide will help you …

Digital signs help patients get a fuller service, while allowing doctors to serve more patients more efficiently.

It’s been a rough couple of years for retail, but it’s been especially bad for some. Here are seven particularly startling “retail fails” from the past year. Which ones did we miss?

Learn four touchpoints to provide an exceptional customer experience.

It's no longer enough to merely sell products and services — today, successful businesses engage customers intellectually and emotionally. Learn how digital signage can accomplish both goals, while …

A consumer purchase is often the result of a complex journey of many touchpoints. As consumers move from search engines to social media to call centers, their shopping journey blends many experiences …

SDL And Adobe Lead The Way To Customer Experience Management (CXM)

To drive down in-store labor costs, many retailers pursue shelf-stocking practices aimed at efficiency or push manufacturers for retail-ready packaging — especially for products with small primary …

Supported by major credit card companies and retailers alike, near field communication is making its way as a top method of payment processing and advertising.