Content analytics is one of the hottest areas of interest pertaining to big data today. That’s not surprising because companies that fully leverage unstructured data possess a true competitive …

The following Lavi Industries matrix is designed to help you assess your options when it comes to electronic queuing systems. The table features an overview of key features and accessories for single …

Transform the waiting-line experience. Merchandising in the queue can transform wasted, idle space into profit-generating, customer satisfying space.

Queues play a salient role in everyday life. According to some estimates, in a lifetime the average person spends two years waiting in line. The impact of waiting lines on profits, public and …

The rise of Bring Your Own Device (BYOD) programs is considered the most radical shift in business computing since PCs entered the workplace. With personal mobile devices now mainstream and able to …

Gifts do extraordinary things: They open doors. They deepen connections. They show respect. And with FreeMonee Gifts, they create remarkable growth for your business.

Consumers are making buying decisions under an unprecedented barrage of offers from brands—discounts, coupons, buy-one-get-ones, anything and everything that brands hope will drive purchases that …

Partnering with vendors can help retailers and restaurant operators increase payment security.

IADs can offer value-based service to merchants to build new income and customer loyalty.

Immediate. Relevant. Effective. Mobile messaging is the single most likely media channel with which consumers will engage.

Starmount Connect™ provides an open shopper engagement platform that helps you deliver a more positive customer experience and save the in-store sale. Through Connect, sales associates and …

Smartphones, digital signage, kiosks and other technologies offer endless possibilities for enhancing the customer experience. The 2012 Customer Experience Technology Buyer’s Guide will help you …

It’s been a rough couple of years for retail, but it’s been especially bad for some. Here are seven particularly startling “retail fails” from the past year. Which ones did we miss?

Having the right employees at the right time can be a critical component of success.

It's no longer enough to merely sell products and services — today, successful businesses engage customers intellectually and emotionally. Learn how digital signage can accomplish both goals, while …

A consumer purchase is often the result of a complex journey of many touchpoints. As consumers move from search engines to social media to call centers, their shopping journey blends many experiences …

When you tag it, you can see it, measure it, and learn from it. Tagging gives you visibility into your business so you can make the right decisions, at the right time, with the right information …

After trying a variety of solutions, Oklahoma's Homeland Stores found success with billpay kiosks from U.S. Payments.

Savvy retailers rely on Zebra’s thermal printers and supplies to help reduce operating and labor costs and build customer loyalty. That’s likely why many of the largest U.S. retailers have …

The Bargain! Shop (TB!S) is a rapidly expanding, Canadian-owned retail chain with over 250 stores, located mainly in smaller communities and neighborhoods across the country. It carries a wide range …

It’s not about product price, it’s about customer relationships. It’s about every interaction you have with your customer during their life cycle. And, with an increasing number of interaction …

Concierge Kiosk Software Solutions, Enhance and Enrich your Guest’s Experience.

The cost of losing a seasoned employee can run into the thousands of dollars. Taking a few simple steps can mean a significant boost to the bottom line.

Although there are more ways than ever before to engage with customers, keeping track of all of those conversations and providing a consistent message can pose a challenge.

People do business with those whom they trust. On the Internet, this is particularly true. If you can build more trust with your customers, your revenues can soar.

Misjudgments in employee scheduling can directly impact your retail operations, sales, and profits. When you don’t have the right automated, data-driven workforce scheduling tools, it’s …

The secret to rapidly realizing the full potential of a workforce management solution lies in how well it’s implemented. While a number of retailers are flocking to best-in-class workforce …

Kronos for Retail helps you improve the cost and efficiencies of your frontline hiring process — allowing you to recruit, select, hire, and retain the best employees. Our employee selection tools …

When customers experience rapport, person-to-person or online, evidence shows conversions, average cart sizes, depth of visits, and return visits go up, but when they experience dissonance …

Best Buy needed a more efficient approach to scheduling and routing for its Geek Squad brand.

Drugstore.com utilizes a solution from RightNow Service, which includes Web self-service, agent desktop, live chat, email management and voice for order tracking.

Livewire implemented a hybrid online kiosk application that leveraged Pfaltzgraff's existing e-commerce Web site to provide virtual inventory ordering capability to customers and salespeople in the …

A top-three general merchandise retailer with over 1,400 stores nationwide has a history of using technology to drive sales, improve customer service, and create a sustainable competitive advantage …

Despite the importance the customer experience has on many corporate agendas, the state of customer experiences in many, if not most, organizations remains poor. For all the talk about customer focus …

Many U.S. companies are choosing Canada as their cost-effective and high-quality cell center outsourcing partner.

Are fancy graphics and content overload distracting your browsers from finding what they need? Are your customer service channels delivering the extra level of support your visitors need during times …

There’s certainly nothing new about focusing on the customer experience to differentiate a business. Over the past decades, brands have rocketed to iconic status by doing just that. Think Apple …

Why are some companies still leaving their customer experiences to chance? They blindly assume they’re doing everything right, while their customers drift aimlessly away to other brands offering a …

It’s no secret that building a strong culture in your restaurant can strengthen your brand, but in the high-volume, high-churn environment of the service industry, it can be hard to keep employees …

Click-to-chat and click-to-call options can help retailers turn shoppers into buyers.

With a self-service application to pay bills, a service provider can save money, boost payment rates and create a better customer experience.

ClickFox recently conducted an online survey to understand what customer service issues frustrate consumers the most, and how they respond to negative experiences. The online survey delivered …

Size and weight restrictions severely limited Colorado Kayak's ability to sell overseas. Bongo International stepped in, helping to expand Colorado Kayak's customer base.

Uncertainty about the future is dominating the consumer’s mind and they are facing some bleak economic realities.This whitepaper will look at the impact of the current recession on banking clients …

Source Technologies has produced this White Paper for our customers, partners, and prospects to describe how next generation point-of-interaction (POI) systems are changing the retail environment …

Retailers can benefit from the growing popularity of cash by installing an ATM in the store itself. Customers enjoy the convenience, and studies show that more cash is spent in a store with an ATM …

As recent retail news clearly indicates, the economic downturn is rapidly and drastically changing consumers’ perceived needs and spending behaviors. Customers are seeking more value for their hard …

Customers are more interested in solutions that are customized, complete, and delivered quickly and simply than they are in products that target their emotions.

Everybody is talking about the 'customer experience' - but too many organizations are measuring it from their own rather than their customers' perspective. Lior Arussy reports on some shocking new …

Despite the tendency of companies in every type of industry to seek customer feedback through seemingly customer-centric surveys, the state of the customer experience and of the relationship between …

The recent collapse of once-great electronics retailer Circuit City sent shockwaves through retail – but to many, it wasn't entirely a shock. Two former customer experience designers for the …

Pick'n Pay internal innovations are driving growth. Those internal innovations, are the emotionally inspiring part of the story that has given rise to the enormous success of the stores, beginning …

Few industries stand to gain more from self-service than retail. Learn how to get the most from kiosks and other digital merchandising technologies.

Many retailers measure customer satisfaction based solely on the point of sale, but satisfaction and loyalty are often strongly cemented – and potentially damaged – by other stages of the …

Price matters; so do availability, signage and advertising. But the feature that contributes most to a successful sale is the consumer's shopping experience. When it's done well, the shopping …

As we track the moves of successful retailers, a consistency emerges in categories of communication used which effectively assists the customer in finding, browsing and purchasing what they need.

The key to capturing the best understanding of a consumer’s thinking and satisfaction regarding a product or business is to ask them at their point-of-experience – the place of their purchase …

Wine can be intimidating to shop for, so the Riverstone Wine Shoppe turned to Curiosk Marketing Solutions’ wine kiosk to help assist and educate its customers.

A gap remains between what most retailers deliver and what shoppers expect. Retailers can close this gap by systematically integrating knowledge of what their best customers want into every core …

Dave and Buster's provides a self-service solution that keeps customers from waiting in long lines.

For shoppers, a trip to the grocery or supermarket is often logistically challenging. Self-service technology can help them make the most of their weekly trip.

Sign up now to receive this free special publication on radio frequency ID technology and what it will mean to your business.

Find out what makes the Apple Experience exceptional and learn the underlying patterns you can adapt to your own brand.

There are five steps you can take to advance the relationship with the people who pay you to stay in business, and the results will deliver rewards for both you and your customers. Many companies are …

This paper explores study findings regarding how high-performing retailers and manufacturers approach consumer centricity differently than their peers.