According to the internet marketing research company comScore , there were nine days in 2011 where online sales were more than $1 billion. During the holiday season between November 1, 2011 and …

The wireless wave is here to stay and presents a unique way to deliver a more complete experience to shoppers. Enabling wireless interactions with shoppers arms retailers with a sharp competitive …

When organizations turn to the web to offer their suppliers and/or joint venture partners direct access to services and business processes to reduce costs and speed up processing, a virtual …

Starmount Connect™ provides an open shopper engagement platform that helps you deliver a more positive customer experience and save the in-store sale. Through Connect, sales associates and …

Smartphones, digital signage, kiosks and other technologies offer endless possibilities for enhancing the customer experience. The 2012 Customer Experience Technology Buyer’s Guide will help you …

It’s been a rough couple of years for retail, but it’s been especially bad for some. Here are seven particularly startling “retail fails” from the past year. Which ones did we miss?

Having the right employees at the right time can be a critical component of success.

It's no longer enough to merely sell products and services — today, successful businesses engage customers intellectually and emotionally. Learn how digital signage can accomplish both goals, while …

A consumer purchase is often the result of a complex journey of many touchpoints. As consumers move from search engines to social media to call centers, their shopping journey blends many experiences …

When you tag it, you can see it, measure it, and learn from it. Tagging gives you visibility into your business so you can make the right decisions, at the right time, with the right information …

After trying a variety of solutions, Oklahoma's Homeland Stores found success with billpay kiosks from U.S. Payments.

Savvy retailers rely on Zebra’s thermal printers and supplies to help reduce operating and labor costs and build customer loyalty. That’s likely why many of the largest U.S. retailers have …

The Bargain! Shop (TB!S) is a rapidly expanding, Canadian-owned retail chain with over 250 stores, located mainly in smaller communities and neighborhoods across the country. It carries a wide range …

It’s not about product price, it’s about customer relationships. It’s about every interaction you have with your customer during their life cycle. And, with an increasing number of interaction …

Concierge Kiosk Software Solutions, Enhance and Enrich your Guest’s Experience.

The cost of losing a seasoned employee can run into the thousands of dollars. Taking a few simple steps can mean a significant boost to the bottom line.

Although there are more ways than ever before to engage with customers, keeping track of all of those conversations and providing a consistent message can pose a challenge.

People do business with those whom they trust. On the Internet, this is particularly true. If you can build more trust with your customers, your revenues can soar.

Misjudgments in employee scheduling can directly impact your retail operations, sales, and profits. When you don’t have the right automated, data-driven workforce scheduling tools, it’s …

The secret to rapidly realizing the full potential of a workforce management solution lies in how well it’s implemented. While a number of retailers are flocking to best-in-class workforce …