Shoppers have more choices than ever. Great experiences can keep them loyal and away from the competition.

Once again, our team of retail experts sat down to identify the hundreds of trends, technologies, brands, strategies and people that are having an impact on retail. They then assigned them numerical …

New technologies, such as mobile, touchscreens and tablets, are offering retailers more ways to connect with customers. Learn what technologies are available and how to maximize their effectiveness.

Mobile devices have led to tech-savvy shoppers who may know more about your products than your sales associates. By empowering associates with mobile devices, retailers can increase customer …

At this early stage in the smart mobile device revolution it is fair to ask some hard-nosed questions. After all, a great deal of time and money will likely be devoted to mobile platform projects in …

A consumer purchase is often the result of a complex journey of many touchpoints. As consumers move from search engines to social media to call centers, their shopping journey blends many experiences …

Supported by major credit card companies and retailers alike, near field communication is making its way as a top method of payment processing and advertising.

This paper looks at service scenarios from the customer continuum where satisfaction research has resulted in meaningful improvements to customer experience. Service delivery bears closer scrutiny in …

"The Grocers" describes and analyses the strategies, organization and cultures that have made the supermarkets what they are today.

EnGage Passport extends the EnGage Digital Signage platform with the capability to create an integrated cross-channel marketing program that bridges the physical in-store shopping experience with on …

MindTree develops MoMA's online store featuring inventory management and value-added features including gift registry to enhance customer experience and create new business channels.

People do business with those whom they trust. On the Internet, this is particularly true. If you can build more trust with your customers, your revenues can soar.

The mobile web has garnered a lot of attention in the last year. It has evolved rapidly and changed dramatically. In a short period of time, it’s challenging the richness and immersive experience …

Email is a vital link between marketer and consumer that can provide companies with rich information about their products and services. Email extends well beyond the boundaries of opens and clicks …

FNAC teamed with Microsoft and used the Windows Vista operating system to create a new smart client application for FNAC.com.

JYSK Canada wanted to further increase its presence and sales by making its merchandise available over the Internet. To do so, the company needed to ensure that it could take advantage of its …

German retailing giant OTTO wanted to build a virtual store for fashion apparel — a shopping experience that would break through perceived barriers in online shopping.

In an effort to maximize sales agent performance and loyalty, boost customer satisfaction, and prepare the company for growth, The Worth Collection replaced all of its disparate business software …

Avenue You, a high-end beauty boutique, wanted to upgrade its technology in order to provide even better customer service to retail and online clientele. The company now saves 70 hours per week on …

Lehigh Safety Shoes added the flexible interoperability of Microsoft Dynamics Retail Management System (RMS). Its ability to track Lehigh’s complex matrix inventory, capture signatures, and …