With over 5,000 requests per second during peak periods, online retailer Gilt Groupe could lose a large percentage of its daily profits in just 10 minutes of downtime. After choosing the Riverbed …

Triboo specializes in managing e-commerce activities and performance marketing for many Italian companies. The company’s website was struggling to support over 2 million page views and 45 million …

According to the internet marketing research company comScore , there were nine days in 2011 where online sales were more than $1 billion. During the holiday season between November 1, 2011 and …

Once again, our team of retail experts sat down to identify the hundreds of trends, technologies, brands, strategies and people that are having an impact on retail. They then assigned them numerical …

When organizations turn to the web to offer their suppliers and/or joint venture partners direct access to services and business processes to reduce costs and speed up processing, a virtual …

Every two years, one of the biggest events in the UK fundraising calendar is Comic Relief’s Red Nose Day. In 2009 the charity implemented the Riverbed® Stingray™ Traffic Manager to make sure its …

Online airline and travel group Meridiana fly needed a faster, more cost-effective way for its growing customer base to book reservations online. They turned to the Riverbed® Stingray™ Traffic …

With 85 percent of its ticket sales made online, See Tickets needed a robust, secure, highly accessible website. The company chose the Riverbed® Stingray™ Traffic Manager to ensure that its site …

Online job search site SnagAJob.com needed a quick and reliable online presence. After assessing its web optimization strategy, the company traded its hardware traffic management solution for a …

Socialbomb builds applications that integrate with its clients’ social platforms to create innovative, well-maintained, successful online campaigns. Unfortunately, many of its online applications …

Global travel specialist STA Travel found that access to its website had slowed and that peaks in web traffic from promotional campaigns had become difficult to manage. The company turned to the …

Smartphones, digital signage, kiosks and other technologies offer endless possibilities for enhancing the customer experience. The 2012 Customer Experience Technology Buyer’s Guide will help you …

SDL And Adobe Lead The Way To Customer Experience Management (CXM)

This paper looks at service scenarios from the customer continuum where satisfaction research has resulted in meaningful improvements to customer experience. Service delivery bears closer scrutiny in …

MindTree develops MoMA's online store featuring inventory management and value-added features including gift registry to enhance customer experience and create new business channels.

Although there are more ways than ever before to engage with customers, keeping track of all of those conversations and providing a consistent message can pose a challenge.

People do business with those whom they trust. On the Internet, this is particularly true. If you can build more trust with your customers, your revenues can soar.

When customers experience rapport, person-to-person or online, evidence shows conversions, average cart sizes, depth of visits, and return visits go up, but when they experience dissonance …

Shortly after 121carhire.com implemented WebLegend on its website, an immediate impact on sales conversions and therefore revenue resulted.

Email is a vital link between marketer and consumer that can provide companies with rich information about their products and services. Email extends well beyond the boundaries of opens and clicks …