Powering up the mobile and social customer experience. The sea of statistics about the stunning rise of mobile and social commerce is almost overwhelming. The good news is that these statistics all …

Socialbomb builds applications that integrate with its clients’ social platforms to create innovative, well-maintained, successful online campaigns. Unfortunately, many of its online applications …

Social media is reshaping the way people communicate, and retailers need to be a part of the conversation.

This paper looks at service scenarios from the customer continuum where satisfaction research has resulted in meaningful improvements to customer experience. Service delivery bears closer scrutiny in …

It’s not about product price, it’s about customer relationships. It’s about every interaction you have with your customer during their life cycle. And, with an increasing number of interaction …

Although there are more ways than ever before to engage with customers, keeping track of all of those conversations and providing a consistent message can pose a challenge.

LBi and Endeca created www.getcloser.com, a custom solution that allows HMV’s customers to engage with other users in a social networking environment.

Discover the companies, issues and trend that are impacting retail in 2011.

How mobile, digital signage and social media converge to create active touchpoints and connections with customers. See how screenmedia technologies can create a sustainable dialogue with your target …

A special analysis of the BIGresearch Simultaneous Media Usage Survey was compiled for the Retail Advertising and Marketing Association, a division of the National Retail Federation. The survey was …

Developers and technologists have combined rich user functionality with social, collaborative functions to enhance the online shopping experience with what we now know as social commerce.